A tad bit pricey but always great service and knowledgeable staff. Feel like my animals are in good care.
We take our dog to doggy daycare once a week. He sleeps for the next two days. They have cared for our pets for decades. Like us, they treat our pets as family.
All 5 of our cats come here and are taken very good care of.
I highly recommend Sugar Hill Animal Hospital to anyone looking for a one-stop shop veterinarian, groomer, dog and cat boarder and doggy daycare. The staff provide only the highest level of service and care, and are dedicated to providing the best, stress-free experience possible for both you and your pet. At Sugar Hill Animal Hospital, they treat your pets as if they're one of their own!
My fur baby loves his doggie daycare! The doctors and staff are so friendly and put up with my boy that can sometimes be a little out there! They take care of pup! I have found that they charge slightly higher than the other area hospitals but it's worth it to me.
Wonderful staff, very caring and thoughtful, thank you Sarah for being great under our painful circumstances.
The doctors and staff are so caring. The were so supportive when it came time to say goodbye to our beloved Bruno.
Wonderful staff who truly care and know what they are doing. My dogs have never been healthier. When my cat passed away and I brought her in, they grieved with me.
This an amazing place for ALL types of animals And they do a wonderful program called the explore program which I am a part of and all of the animal that walk through those doors get treated as if they were the doctor's own.
I used to love this place. My dog was raised here. I started coming (often) about 8 years ago for. Riding and vet services. The personalized service was awesome and I trusted them with my dog (who's my baby). In the past few years, they've gotten far more sales oriented and the staff changes often. I question their practices and decisions. Once, my dog was mildly injured and they didn't tell me. It was obvious when I got him home, and it took a year (and close to a thousand dollars in x-rays) for him to heal, back to normal. While I still utilize them sometimes (my dog is comfortable with their boarding system), I'm not as in love, nor do I trust them as much as I once did. Lastly, over the past 2-3 years, there has not been one time when I've called and was NOT immediately placed on hold. As sales oriented and upsell oriented as they are, you'd think they could hire someone to answer the phone and take appointments--or offer an online calendar to do so myself. To call and be placed on hold immediately for 2-5 minutes EVERY TIME is disrespectful.
I just have to tell about my experience with the staff of Sugar Hill Vet. (S.H.V.) And if you are looking for a vet staff that genuinely cares about your animal and you, then you're going to want to read this.
My neighbor who uses S.H.V. had a stroke. She lives alone, with her unstable, very large German Shepherd.
She was at the hospital and the dog was in her home with no way to get it food, water or let it relieve itself.
No one can get near this dog, because he will attack you. If it were possible, I would of taken him there myself. Animal control couldn't help out either. So I found out that Becky, the groomer, was the only other person that can handle this dog. She agreed to come out and help. She didn't make me beg either. She brought with her a team to include: 2 techs, a Dr., and her husband.
The insane dog, of course got loose, because no one is taking him alive. And so they chased him up hills, through the woods. All while the dog is barking, growling and his heckles were raised. Very similar to a mentally stressed individual running around with a chainsaw.
It took them about 2 hours to capture and subdue the dog for transport back to their boarding facilities. They also agreed to board him until the situation with the owner gets sorted.
They took a blanket that the dog had used as a bathroom (because he couldn't get out to go), washed it and is keeping it with the dog. They even cleaned up a good bit. Got rid of the rotting food that was sitting out.
They did all of this on their own time. I'm so moved that so much effort and genuine kindness was made for this dog. I also know it will be a great relief to the owner when she finds out.
I also would like to add that the friendly ladies who answered the calls were extremely helpful and each one I talked to was updated on the situation. So I didn't have to explain from the beginning every time I called up there.
And personally, just a big thank you for the generosity and for going well above and beyond. Yall scored a point for humanity.
Gave me something to believe in 😉
Our three border collies were boarded for three days at Sugar Hill Animal Hospital in October 2016. I choose to board my boys at your facility because they are never caged and love to swim and play. We paid extra for swimming and extra playtime so they would be happy and have fun. I also sent their normal food prepared in baggies with their name and date on each bag and asked for them to be feed in the evening as usual. I was very excited to have the doggie cam so I could watch and check on them at anytime during the day or night.
The first night, not long after we dropped them off, one of the dogs was not in the suite with the other two dogs. He was missing all night and the other two dogs howled and were upset that he was gone. No one called me to explain his absence and I worried and kept checking all night. I also did not see any water bowls or food the first night. Needless to say I did not sleep and I called first thing in the morning to see what was wrong with my dog. They said they kept him out for observation after the influenza shot they required but neglected to call me. I was at my daughter's wedding out of state so I couldn't take my boys home. I watched the doggie cam all the next day and only saw the boys let out to go to the bathroom, didn't see any playing, and no swimming. The dogs were given water and food but not the food I brought. They were feed in the morning and it was all grain and more than I brought. The doggie cam froze after dark and did not work the next day at all. This was very distressing and made my time at the wedding less enjoyable. I was at the Vets door when it opened on Monday and was told that the pool was broken and if the doggie cam freezes it is not fixed until the next day that the office is open. I only brought my boys here so they could play and swim and not be in cages. The office manager was suppose to call and discuss this with me but never called. After this experience, I doubt that I will ever board my dogs anywhere again.
Sugar Hill Animal Hospital has made a believer out of me - good people do exist. I had not taken my dog to a vet for the last three years due to financial hardship. I was nervous about taking him him today, afraid I would be looked at as a bad pet owner. That didn't happen, not for even an instant. The staff there was absolutely wonderful. Bruno, my dog, had a foul smell to him, but that didn't stop them from hugging on him and letting him give kisses to the staff. After a complimentary nail trim, some blood work and flea medicine, I can truly say my dog feels better, I feel better and this place rocks. I would recommend it to anyone who asks. Thank you Dr. Schuler and thank you to all the staff that said hello.
Love this place. I was giving up hope on the vet being a tolerable experience for my dog when we came here. Everyone is so sweet and have no problems accommodating a skittish animal. Thankfully my boy is food motivated, so the vet techs bring in a can of wet food for him to enjoy during the exam, free of charge. Makes the trip so much easier and he's no longer terrified of going to the vet. Thank you SHAH!