Nice rooms and building. Breakfast was lacking somewhat. Wasn't horrible but definitely wasn't anything to write home about. Clean building and rooms.
This is a beautiful hotel and we got a great price for it. Everything was clean and smelled good. It's right on the beach and we didn't originally book a room with a view but we requested to upgrade when we arrived and the employee Frances found one available. The staff were very friendly and helpful. They had free parking breakfast and wifi. The pool was nice as well. They also offer the option to communicate with hotel staff through texting and they respond immediately. The only complaint I had was the alarm clock in our room was already set for 6 am and we were not very happy to wake up to that unexpectedly. Other than that it was a wonderful stay and I would absolutely recommend!
This is our third stay at this resort. We love it here. The property is beautiful. The beach is very nice. The staff are helpful, friendly, and proactive.
The rooms are spacious and are kept very clean. This hotel is very close to the kayak rentals. If you want to save some money on breakfast, try the waffles! It's included in your stay. You also get a nice beach view with your breakfast.
Sugar beach resort; bitter sweet. We have 10 and 7 yo, and have stayed here multiple times. The hotel rooms being steps away from the beach with lounge chairs, umbrellas, and market across street is ideal. Rooms are clean, and for us, being out to sleep with the sounds of the water is amazing. Unfortunately, we left a portable game system that was stolen by the hotel cleaning staff. We realized we had forgotten it with in an hour of driving south, contacted the hotel, and the system had already been taken. We pleaded with the staff to confront whom ever cleaned the room, but no help. Of course we should keep better track of our things, but for a family that loved and has stayed at this place maybe 5 times over the past few years we were hoping for a little more support.
Their front desk staff needs some training. Called them 5 times to inquire about something. Each time the lady there sounded bored and clueless. And then resorted put us on 15 minutes hold to the point we had to hang up and call back each time. My wife called them twice and this lady put her on hold. I called on another occasion and experienced the same situation 3 times. Pathetic. We were going to book 2 rooms with these losers for 3 nights each for a family trip to Traverse City. And just like that, due to this bored, uninitiated women who was eager to get rid of us over the phone, they just lost ~$2,100 worth of business. Good job, way to run a business!
We had a wonderful stay last night! Everything has been remodeled. Fresh paint and all new rooms. Helpful, friendly staff. Breakfast was great. Price was very affordable! Will definitely be back.
Beautiful hotel on the beach! They have just remodeled Sugar Beach resort and it's wonderful! Very clean, stylish and super friendly service. Breakfast is served from 7-10 am and you get a lovely view of the lake while you eat. I would gladly come back here and highly recommend it!
I spent a weekend at Sugar Beach Hotel and it was wonderful! The receptionist was so kind and the roomed seemed to be recently renovated. The room was very clean and we had a beautiful beach view.
I definitely recommend!
It was a very great stay. We got a no view room, checked in with no problems. You do have to pay a large deposit along with the room, but you get it back immediately upon checkout (if you didn't break the rules of the rooms etc). I was able to pay with a card for the room, and cash for deposit so I didn't overcharge the card. Room looked great, had a towel folded into a cute turtle on the bed. Our room had a single king bed and a pull out couch. Microwave and refrigerator in the room. Nice bathroom. And the bed was super comfy. The pool area had a really nice hot tub, and the pool area is supposed to be adults only from 10pm-11pm, although it ended up not being enforced until around 10:35pm. Breakfast was included, and the breakfast room view was awesome. You could sit as eat breakfast and view the lake behind the hotel. The breakfast itself was a bit bland, no meats were provided (like biscuits and gravy, sausage etc). No eggs beside hard boiled eggs. They had a waffle maker thing, yogurt, donuts, bagels, cereal, maybe a few other small things? It was still a good breakfast though, and the workers for breakfast were amazing and nice. The hotel was having some construction done, although it wasn't an inconvenience at all and we barely noticed. Good location, not too far from downtown. Very great hotel, great staff, and I'll definitely look into staying again next time we travel up there.