Edited: I am editing this review from 2 stars to 5 because they honored the owners words and I received a free bowling certificate, my friends and family had a blast. Thank you for taking the time to win another customer. Excellent Customer service is a huge deal breaker for me. This time around your employees were responsive, professional and courteous.
Edit: thank you, I've worked in customer service for 10+ years, and when anything similar to this ever happened, the last thing you want is for the customer to leave with a bad experience. You try to make it up to them right then and there. I appreciate your response and the offer. We will head out there sometime this weekend and will edit the review to reflect our experience this time around. Again, thank you
Had issues but they were willing to take care of the issues and make everything right. Thank you to the staff! Ryan the manager is awesome!!
Great location for family fun. Facility has bowling, mini golf, mini bowling, an arcade, bounce houses, and go carts. Staff is friendly. Save your receipt for the arcade cards. I loaded money onto a card and the machine took my money but didn't load the card. The staff was great and took care of it since it was a small amount but I don't think they would have been able to do it for a larger amount.
Not bad didn't really pay attention to the employees we kinda did what we wanted.. I did notice the firl at the counter was mono toned,and the manager looked cracked out. But I'm only there to make my children happy.
You think it's just bowling, but there is much more you could do. There is putt putt, go Karting, pool and many others. It's a fun place for a small group of people or big group if you just want the bowling part.
Called to make a reservation for my girls birthday on a bowling lane for 8 of us and was told no need, first come first serve. When we arrived, we were told no lanes available, they were all reserved. Kids were very disappointed and we were simply told no lanes and blown off. We played some other games to keep them happy and in the 2 hours not a single person actually played a game of bowling. They had the lanes blocked for an event. Very disappointing experience.
The manager and cashier are scammers and thieves. This was my first time there and she let me pay $44 for just 1 hr of bowling and shoes when they had a deal for $40 which included 2 hrs of bowling, 1pizza, a pitcher of pop and shoes. I realized this AFTER we played. When I mentioned this to the manager all he said was yes she should had promoted that. Didn't even try to at least give us an extra hour of bowling. They'll never get my business again. This showed me they only care about the money and not providing the customer with an experience. They only get 2 stars because of the fun features on the screen while bowling.
Edit: thank you, I've worked in customer service for 10+ years, and when anything similar to this ever happened, the last thing you want is for the customer to leave with a bad experience. You try to make it up to them right then and there. I appreciate your response and the offer. We will head out there sometime this weekend and will edit the review to reflect our experience this time around. Again, thank you
We had a birthday party there. They we great. Helpful and made my daughter's party great. I was very pleased with the service. Food was kind of gross and expensive for being so "cheap." But again, I was very happy with their level of customer service.
Ball return didn't work. Spent more time getting new balls than bowling. Requested money back and left
Terrible experience at the go cart track!!! Manager of track was not observing action on the track and some peoples were bumping into other cars and making a bad experience for others. I had my young granddaughter with me in a tandem car and we were hit many times. These people should have been warned! The cars are designed to be raced not used as bumper cars. I will never return and I'll never recommend this place to anyone - just the opposite!!! What a poorly managed placed.
Fun and plenty of things to do. A bit on the expensive side as well. Spent about two hours here and had an overall good time. Fair warning the line for the gocarts can be quite long.
Worst time of our lives. Over priced. Extremely over priced. When ask if there was any specials was told no. (When there was a special fir Paid 47$ to bowl 1 game. They put a time limit and will end in the middle of a game. Seriously worst most expensive place ever for children entertainment.
Disappointed with the ride attendants. Stood in front of the bounce houses where the sign clearly states "please wait for attendant to check you in." We waitedand waited..and continued to wait. After being ignored I finally asked the attendant if there was a time limit and if my child would be able to go in soon. She replied oh he could have gone in at anytime seriously? Why do you have the sign then?