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Added by Jopie, at 09 April 2016
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9 Reviews
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30 November 2017
This location is by far the worst I have come across . I love stoneoven but the customer service is horrible . I work in the mall and every single time they mess up the order or take 30 minutes to make . Sorry stone oven , you just lost a customer .
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05 November 2017
Unfortunate that I even have to give them 1 star to write a review. Ordered a sandwich to go and get all the way home and it's wrong. It happens so I call them and drive back and as I am waiting for them to finish the 2nd sandwich they somehow give mine to someone else. Okay, I am annoyed but we start it all over a 3rd time. I remind them the order and I watch the girl make it and it's wrong again- I have allergies to certain foods so it's not like I can take it and just peel the things off. So, I tell her and she rolls her eyes at me. Who over the age of 12 rolls their eyes at a customer? I just go ahead and ask for a refund at this point mainly because they started to treat me as if I had inconvenienced them (by the way, Silvia is the eye roller who was making the sandwiches) even though I was being way more patient than most would be at this point. The cashier, Wendy, refunds me with a side of attitude. Okay. So I ask for a managers number and they tell me they do not have one. Hmmmm.so you are all running this yourselves because clearly this may be the problem. However, I suspect they're lying as their eyes are all shifty to each other. Wendy (if this is her real name -ha) gives me a number all of the sudden of their "manager". Guess what? It's a fake number. Stone Oven, who the heck do you have working at your Sherman Oaks Westfield Mall location? Clearly time for a clean up!
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21 September 2017
So unfortunate the customer service is terrible here as the sandwiches aren't bad. A woman named Gladys repeatedly rolled her eyes at me because I asked why they just set my sandwich on the counter without letting me know it was ready. Very poor attitude. She shouldn't be dealing with customers at all.plenty of people out of work to have this poor excuse representing the company. Very unfortunate.
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30 July 2017
Great food. Service is good.
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08 May 2017
Giant and delicious sandwiches. Not bad considering most $10 sandwiches in Sherman Oaks are half the size of Stone Oven. They also have a loyalty program which is nice.
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27 March 2017
Always I eat the sandwiches from here, and I love it; today I ate the same, but the sandwich was worst, the avocado was black, the lettuce was old. I want think because was early and they don't have ready the fresh vegetable. I hope have good luck the next time.
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20 January 2017
Food is fresh but had very little chicken in the chicken salad feel cheated
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11 December 2016
I like the salads, but today's service was awful, they are giving less dressing for salads. Rude personnel, cashiers & cookers.
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16 April 2016
I only eat stone oven when I'm at the Westfield fashion square. I love it. Customer service is horrible!
Today, I'm disappointed. 3 girls doing nothing and having one order it took them 5 m to decide to start working on my sandwich and they didnt do a good job.
I don't like when people don't care for the job they're doing and ruining the reputation of the company they are working for.response / report this review
