About
Location :
Added by Jopie, at 30 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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15 Reviews
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26 December 2017
My wife and both have had our chevys serviced here for the last 4 years. We purchased my wife's car here in 2013. At the time it was the absolute best experience of purchasing a vehicle we ever had. The service was great at first. We definitely felt that the total satisfaction with our experiences in recent months has declined for both of us. We would use phrases to describe our most recent experience such as 'taken advantage of' or 'grossly misled'. In at least one instance damage was done to the electrical system on our vehicle and covered up, (poorly). Although more convenient for both of our vehicles due to proximity to our employers, we will no longer be servicing (or buying) our vehicles here.
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28 November 2017
(Service dept. review) The times that I've used Steve Moore's service department off-and-on from 2009 to 2015 have been more than satisfying to me. Every service advisor I dealt with was straightforward and courteous, and my car was returned to me clean and serviced correctly at a reasonable cost. Their location is convenient to my workplace, which helps a lot. In all, I'd consider Steve Moore a worthy prospect for a GM owner looking to keep their vehicle in good shape.
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25 November 2017
My wife's car broke down over 2 hours from home on a Sunday. Ryan called me first thing Monday morning and got the process rolling to get her car fixed. Even with the Thanksgiving holiday causing delays he still got her car fixed quickly and did a great job of keeping me in the loop. Especially for being so far away. Steve Moore Chevrolet is fortunate to have such a conscientious and helpful employee as Ryan!
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22 November 2017
Great customer service, their employees are trained well on it.
However buyer beware. I was passed around to 3 different mechanics (the one that took my order quit that day), and no one there knew what was going on for my order. Could not even locate my car or keys for some time! Now a month after, the $700+ part that "fixed the issue" absolutely did not fix the issue.
My experience was an unfortunate mess, hopefully yours is better if you choose to do business with this Chevy dealership.response / report this review -
03 November 2017
All the staff is great, I was a few min late for a maintenance appointment and right away they were waiting for me and took me right away. Leo who sold us our car was upfront with everything from the start. Worked with our budget and helped find the perfect car. Service is fast and efficient. Haven’t been to another car dealership with such excellent service. They found a customer for life.
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17 September 2017
When I say Dan was GREAT! He and the finance guy (I hate I can't remember his name) both worked extremely hard to get me into my brand new 2017 Chevy Camero on 9/16/17. They made the experience for myself & my grandma as painless as possible. I absolutely love my my new car. The finance guy got me the payment I requested & I was happy with my overall experience. I will always buy my cars from these guys & I will recommend all of my friends & family. Thank you both so much for the great experience!!
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09 August 2017
Incredible customer service! My check engine light came on two days before vacation so I called this location and John M. said to come in and they'd take care of me. They replaced recall items, fixed the issue causing the check engine light to turn on, and gave me a car wash. I've only lived in Charlotte for a few months and I'll definitely be coming to this location in the future.
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08 August 2017
Exceptional! Sales personnel are professionals in every aspect of the word. Very knowledgeable, able to answer all questions and demonstrate features of the Transverse that made the vehicle even more desirable. The people I dealt with instilled confidence that they wanted to please me and make sure I was comfortable with our dealings. Never felt pressured or rushed.
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02 August 2017
I had such a great experience with this place. Everyone was so nice and helpful while purchasing a vehicle from them. I went in late on a Sunday and I knew they were ready to go home but they didn't blink an eye or treat me any different. Great place and great staff!
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02 August 2017
Great Service! I was able to come in during my lunch hour (1130-1230), without an appointment. Quickly greeted and attended by Leo. Received lots of useful information. I was able to ask all the questions, I needed in order to make the right decision. Quick and easy to drive away in a brand new car! Great car shopping experience. Thank you Leo.
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07 June 2017
My husband and I purchased a new car last weekend and were fortunate enough to have Richard Lewis as our Sales Consultant. Richard's background in cars and his honest feedback about other manufacturer's various models we were interested in was very helpful to the overall buying process. Richard listened to what we were interested in and provided options that were suitable to our request as well as within our budget. The negotiation process with Richard was honest and detailed. The reason for the 4 stars vs 5 stars was due to the hierarchy tactics the dealership pushed during the negotiation process. It became time consuming and irritating to have to repeat our offer to multiple management levels. As we had formed a relationship with our sales consultant throughout the buying process, it would have been much more pleasant to deal with Richard and Finance only.
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23 April 2017
Amazing experience.I work with the public so customer service is very important to me. I felt like "family" when I was done . Richard Lewis was wonderful to work with! He works very hard to get you what you want. I recommend him to anyone shopping for a new car.
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21 April 2017
My experience at Steve Moore Chevrolet was exceptional, to say the least. I worked directly with Richard Lewis and he provided me with one of the best buying experiences that I have been involved with in in a long time. Very professional, fun, and easy to work with. As I was waiting and negotiating, I met and chatted with other sales associated and managers, OB and Reid specifically. After about 5 minutes of conversation, I felt like I was back home chatting with life long friends. My experience felt genuine and very much like a business deal with people you trust. You can truly walk into Steve Moore and expect to receive amazing service from a group of people that are there to make their clients happy. You will leave there with a smile on your face for sure. HIGHLY RECOMMEND Steve Moore if you are in the market for a new or used vehicle. ASK for RICHARD LEWIS!
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18 April 2017
I had a great experience purchasing my first car with them. Leo was able to answer any questions I had without pushing me to go out of my budget. I found the perfect car and had an friendlier experience than other dealerships visited. I would definitely recommend him to anyone looking for a new car.
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06 April 2017
My last visit to the Steve Moore Chevrolet franchise included particularly exceptional service. To my satisfaction, I was allowed to come in without an appointment and despite short notice. I like that I was greeted by a prominent host. I am pleased that Greg, my service adviser, was able accommodate me during the lunch hour (12-1pm) and provide me with a loaner vehicle despite tight availability. He resolved my intricate service request promptly, exactly as I instructed, and kept me updated the whole time my car was in the shop. He also uncovered that my car was under a third-party warranty (which I forgot about) and worked out all the details to get my service paid for. Keep this up; my experience with some of your competitors' service was not nearly as smooth.
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