Professional and good quality work.
Sterling did an excellent job repairing my A4. I worked with Paula and she was very responsive and great to work with. I highly recommend going here, especially over ICC Collision which was a disaster to work with.
TERRIBLE.. The extremely rude front desk woman was beyond rude using foul language.(not to mention the 10 layers of makeup) Don't take your car here unless you want to be yelled at.
I took my A6 to Sterling for a rear bumper repair. They completed the repairs fine but when they reassembled the rear sensors they installed them crooked and at varying angels so they look terrible. They also chipped my front hood and refused to repair it. They have treated me with disrespect and seem to just be trying to avoid the issue.
Bottom line is they have poor service, and don't seem very honest. I can't even get a call back from the manager.
The people are really friendly and flexible with your schedule. They are great with the insurance companies and treat you great.
Had Katelyn and Robert work on my Audi and they were awesome. Was in a fender bender and needed my car turned over quickly. Not only did they work their magic on my car but handed over keys before they said they would. Katelyn was extremely professional and handled everything smoothly. The quality of their work is impeccable. I felt like my car looked better than when I first bought it. You wont find a better auto body shop. Would recommend this place to anyone regardless what you drive.
This place is for you if:
1) Time is not an issue for you and you can leave without your car for at least a month for a (simple repair)
2) You are not a person of principle meaning you don't have a problem with(you or insurance company) paying at least seven times the actual cost, and
3) You are in the habit if saying yes to everything that they say because your insurance is paying for it and because they have Lambos parked outside so they know what they are doing!
If you said yes to all of the above head down there, otherwise, there are a few local places that they do the same job with a fraction of the (bloated)cost and a lot faster. You are not going to have a "personal advisor" but you can actually talk to a painter and cut the middle-woman!