About
Location :
Added by Jopie, at 23 December 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 10:00 AM – 8:00 PM
Gallery
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15 Reviews
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08 December 2017
Wonderful experience with this dealership and the sales team. Mario Ladouceur was exceptional. He is knowledgeable and experienced, and very easy to work with! Will definitely return here for any future purchases. Thank you!
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07 December 2017
Purchased an Edge two weeks ago and it is everything that I heard about it and more. Bill Waechter was great in helping us in deciding which one to buy and walking us through the operation of the car. This is my fifth car purchased from Bill, that is how good he is.
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02 December 2017
Dan & Oscar get 5 stars!!!! They are amazing!! It's my first time at this service center and I will definately return. I called ahead & explained I needed a repair at Firestone' s recomendation before heading out on a business trip. Dan was able to arrange for me to come in without an appointment. Everyone was courteous, attentive & helpful. I am impressed with AutoNation service center & recommend them.
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11 November 2017
Came in to look at a car we found online. They couldn't find it. Took my number and promised me to call the day after this was 2 months ago, still haven't heard back from them.
Wonder how much $ they're spending to get customers through the door each year?response / report this review -
26 October 2017
I love these guys! There Maintenance group is the best i have ever dealt with. I called at 12:30pm that my car was having problems, and while they offered a car i had time to stick around (excellent business center in waiting room) and the car was complete by 3:30. My other car has been at the dealer for 3 days for a recall, these guys got it done in 2 hours on short notice. This is my 2nd car from these guys and i see a third in the future. Keep up the good work.
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28 September 2017
I have nothing but good things to say about my car buying experience at AutoNation Ford. I was looking for a new Ford Explorer with certain options and was very particular about the color choices. Jessica Kohl, our salesperson, went out of her way to find the perfect car for me. From the time I first contacted Jessica until my purchase was about 48 hours and most of the communication was online.super easy.
When we arrived to look at and purchase the car everyone was very helpful and moved things along quickly. We were impressed with the sales manager, Jillian Zimmerman, and the finance manager, Mark Puebla. They were knowledgeable and professional and we didn't feel pressured at all to buy extra add ons.just what we had hoped for
This is the second Explorer I have bought through AutoNation and they will be my first choice in future purchases.response / report this review -
13 September 2017
Went to get a 2011 Chevy Silverado 1500 LT that I saw on their ad and sent them an inquiry about it. Sean emailed me back quickly and answered all my questions and set up a test drive for me. I ended up getting the truck. Overall wonderful experience friendly and helpful staff made the whole process go by smoothly. I've been to a few dealerships before and by far this was the best one I've gone to so far, I highly recommend going to them. Thank you guys!
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12 September 2017
Bought my 2016 F-250 Super Duty from them. Jason and CJ were awesome. No hassle and straight forward guys. Just got my complimentary first oil service done. Kerby hooked it up and washed the truck for me too. Great customer service at Tustin Ford.
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11 September 2017
I need to edit my old 5 stars review and change it to only one, because some of the people working at the service are not really professional and they may need training on what Customer Service means.
This is my old comments with 5 stars"Hamid Alizadeh Was a wonderful salesman at Ford Auto Nation in Tustin, CA. He was very Friendly, Patient and helpful when I was leasing my Fusion Energy car. He made my experience very easy and fun, he helped out in all the procedures and he never left until assured that I got all the service I need . Amazing man and employee. I recommend him for everyone go to Auto nation. Thank you so much my friend Hamid.response / report this review -
15 August 2017
Overall I am happy with my service. I had my car towed in on a Saturday evening which is difficult for them and me. Dan contacted me and really helped me along the process. Since they are closed for service on Sunday, I had to wait until Monday. On Monday, Dan was again super helpful and thorough and talked me through everything. They were very busy but I could tell he worked very hard to get me in and taken care of. All I needed was a starter and I was amazed at how expensive the part and labor was. Maybe that is normal for a dealership service. I called around and was able to get the job done for a third of the cost somewhere else. As far as service goes, outstanding! Dan and the checkout lady were very helpful. As far as price, very disappointed.
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04 May 2017
Ridiculously long wait for a simple service.
Brought my truck in for a recall EGT sensor replacement and it took them a week to do it (this is a simple job that takes about 15 minutes). Service advisor promised to call same day, but he didn't. I called several times and was given a run around with no answer.
After a week when I called, they finally said the truck was ready. However, when I came to pick it up, I got an error message that my trailer brake module is faulty. They said they didn't break it and I had to pay for it. I couldn't break because I did not touch my truck for a week and when I brought it in for service, the brake module was fine - no error messages.
Finally after another week of calling managers and service desk they agreed to fix it for free (that was two weeks altogether). Kudos to the manager that finally made a right decision, but the experience overall - not very good. This is not the kind of service I would expect from a well known company.response / report this review -
05 April 2017
Buying from Autonation Ford Tustin was pleasant and easy. I found exactly what I wanted by searching online. Their price was competitive if not better than all the other places I shopped. The dealership was clean. Karen and Jillian were easy and responsive in my questions. I reserved the truck I wanted and picked it up two days later. I would recommend buying from them and I would buy there again.
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31 March 2017
Incredible!!! We have purchased many cars but this was the most stress-free and enjoyable experience. Everyone from the sales staff to financing to the general manager played a part inner experience. They were personable, calm, and informative. There was never an element of pushing us into any purchase. The experience was truly delightful.
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13 March 2017
AutoNation Ford is A1 in my book. We were helped by a very professional staff which included Jonathan Angel who was our salesman. Mark was the one who did the financial paperwork at the end of our time there. The manager at the time was Jon Klempner. All of them were extremely helpful and very very honest. I really did appreciate how forward they were with us without any hassle or pressure. I would definitely be returning here for my next Ford!! Thanks Guys for making this car buying experience pleasant!!
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30 December 2016
Wish I could post pictures and video to prove the disappointing levels of service. Your value is simply a dollar amount. The reason for the 2 stars, the genuine smile and laughter when they know they are screwing you! Credit where credit is due - to laugh & smile in your face.
Dec 21, 2016 - get the car serviced in preparation for our road from to Arizona and the Grand Canyon. I make sure Oscar R. (the Tustin Ford Service Scam Team member dedicated to ripping me off) is aware that I will be off with my young family on a 2,000 mile return journey to Arizona.
The Tustin Ford answer, to leave you stuck in the middle of the dessert with your young children.
Should I have expected anything better? Patrick Patterson - the lead Service Team member was amazing in his performance t squeeze out an additional $1,500 from me, yet not rid the car or me from the annoying crackle sound of metal on metal every time I turn to park my vehicle.
Always happy to take your money always there to greet you with a smile, always there to laugh AT YOU for going to Tustin Ford in the first place
Do yourself a favor run, run as fast as you can. If anybody wants pictures and proof, happy - please request. More than happy to prove my claims.response / report this review
