After reading the very mixed reviews on this property I was hesitant about booking a reservation. However, since the property is only 5 miles from my grandchildren, I decided to give them the benefit of the doubt. I am so happy happy I did. I am staying in the East building, the furniture is a little out dated but the view from my balcony is stunning. The suite (1 bedroom) is clean, neat and equipped with everything you could possibly need, from coffee to dish soap to paper towels you name it its here. The rooms are bright, clean and quiet. The bed was comfy cozy. There are 2 tvs one in the living room and one in the bedroom. The fully equipped kitchen makes it easy to go to the local market and stock up on goodies for the kids and snacks for me. I got a great package deal that included a discount on the room, a bottle of pure maple syrup as well as $10.00 coupons for each night I am staying to use however I want at the restaurant. I truly am enjoying my time here at Steele Hill Resort.
The room was amazing. Nicest place we have stayed at. The staff was great. So accommodating. We are already planning another trip just for the resort. :)
The place is nice but for the Lakes Region I thought it would be perfect. It's not. The food was good. Great price for the buffet. I did enjoy the outdoor hot tub
Enjoyed the amenities, the room was very clean and included everything we needed. The pools were very enjoyable and was never over crowed. We are planning another trip to go back this summer! Highly recommended!
Really 3.5 stars but I'll round up. Staff is attentive and willing to fix issues. Bedroom had an issue but was fixed in a reasonable amount of time. Went to the Hilltop restaurant for dinner. The staff again super friendly and pleasant experience but the cook must have been new. My and my wife's food was inconsistent but still tasted fine. Manager had an escalation with a large group and he handled it well plus went above and beyond within reason even though the person was unwilling to accept. My biggest problem was the weather was rainy and freezing and they didn't do a good job salting/sanding to keep the walking areas safe. Overall good experience but a few areas to work on and this would easily be 5 stars for me.
P.S. They also do timeshares here so they will offer to save you money on your visit to go through their timeshare meet and greet.
The view at Steele Hill Resort is one of a kind. My husband and I came to the resort during the fall foliage and what an amazing sight. The staff was so helpful and informative. The rooms ours had three patios. Steele Hill Resort is a perfect place for a stress-free vacation.
Clean and friendly and very family oriented place. Went to the inside pool with the water slide which was a fun day and the way they have the windows it feels like you're almost outside. Did see someone fall from the monkey bars outside but that can happen anywhere on any play set.
Kids had a blast in the indoor pool. I'd recommend the room with a kitchen. And being food. Restaurant is ok, prices too high for quality of food, and service. There are tons of local places to eat though, just a little drive to get to them.
Called to reserve double East unit (we are former members) on ground floor for NEXT Sept, 2018. Ground floor unit is safest as we are 4 adults but 2 small children under 5. Was told they need $600 deposit NOW, THEN went on to explain that if they have a wedding that weekend 2018 and someone wants that unit for wedding quests, they will cancel our reservation and leave us in the lurch just 10 DAYS prior to our arrival. THIS POLICY IS OUTRAGEOUS. Please carefully ask about this nutty, rude policy BEFORE you book!
When I got to the resort and checked in they were very nice. I went to my room and thought I only entered the closet. I reserved on Hotels dot com and for the price and the pictures I thought that i would have a nice view and spacious stay. My view was of the back side of the building. I went to the office requested a room with a view but was told they were sold out. I went on their website instead of Hotels and found there were 7 available. I guess if you reserve through that way your not a valuable customer. Anyway, there is no in-room information. They said I needed to go online. Barely any info there. I wanted a snack and there are no snack vending machines in the building I was in so I became a Billy GOAT and climbed the mountain to the store they had in the building with the lucky people. The next day I go to the pool and when I returned my keys didn't work. I had to climb the mountain again to the front office to get my keys replaced. The pool and hot tubs are nice I will say. There is a restaurant in the east building. It doesn't serve breakfast so I had to drive 30 minutes to get breakfast. I had lunch and diner there and the food was average tasting and as expected very pricey. There is a place to get a burger but once again you have to climb the mountain to get it. If you want to stay here make sure you know exactly what room your getting. Also plan to drive a great distance through back roads to get to activities and restaurants off site. I don't think I will be saying here again.
I had a mostly good experience when I stayed at Steele Hill Resort for a weekend. All the staff at the resort were very friendly. My one bedroom suite had a great view of Lake Winnisquam. It also had a kitchenette and dining table. The resort has many amenities including 2 indoor pools, 2 outdoor pools, a golf course, some tennis courts, a volleyball court, and much more. The checkout time is 10am, which was quite early, and I was able to get a late checkout. The resort is a bit far from I-93 (around 20 minutes). There are signs to help guide you there. If you follow the GPS, you might get lost going on unpaved roads. So follow the directions that they give on their website.
Great place for a weekend getaway. The staff was very nice and the one-bedroom suite was large enough for 4 people (with the sofa bed). We really enjoyed having our own kitchenette and dining area in the room, and enjoyed the great pools and other facilities in the resort. Our room was in the East building; however, because the window in the bedroom facing the parking lot had really short drapes, the light would come in really early and wake everyone up. Otherwise, it was a great stay.
Amazing pool, beautiful area. We stayed here twice. The West townhouse unit we had on our most recent visit was disappointing. The furnishings were newer and room was very clean with the glaring exception of the kitchen. The oven was beyond dirty, though the office sent someone to take care of this the next day, and the shelf above the counters was filthy (just above eye level with a ridge along the front which would make cleaning it a real challenge). Kitchens are important to us when travelling. That's the only reason we choose townhouses. Beds were comfortable and staff was friendly. We like the area and would probably return.
My wife and I are owners at Steele Hill West. We like the resort for the fairly large units and the location in the Lakes Region of New Hampshire. The availability of indoor and outdoor pools and an onsite restaurant are also pluses. Some have noted that the place is somewhat dated which I suppose is true but I definitely would not call the place run down. The staff is extremely helpful and friendly - ask for anything and they are there within minutes to serve you.
I have also attended events at Steele Hill which were well done - recommended as a wedding venue or business event location.
We had a family suite. The mountain view was beautiful. A lot of stairs to climb, so not easily accessible for my Grandma. She mostly stayed in the hotel room because of that reason. They didn't clean under the couch or area behind the stairs, but the rest of the place was clean & tidy. My son played in those areas & we noticed it. There were plates, pots, & utensils for use. Full kitchen, fridge, dish soap, dish rack, & dishwasher for use. We had a fireplace, but no lighter or matches in the room. We asked the staff in the main lobby & she provided us with some matches. The indoor pool & slide was amazing. The water was too cold to enjoy for long, but there was a hot pool to warm up. I couldn't find where the towels were to dry off after the pool so we brought the ones from our hotel room. They had a kiddie section with a small slide, a large hot pool, and a sauna. We went for mother's day weekend, so there was a mother's day brunch special, but the restaurant was closed for the rest of the day. We had to drive off the resort for dinner.