Excellent service, staff and facility. The furniture is a bit dated in the rooms though and would be worth looking at to replace! Overall enjoyed my few stays here.
Nice rooms, happy hour on Monday through Wednesday is a good deal (free beer and food)
Robert(Bob) is so friendly, he is always happy to help.. he cares for me like his own daughter..
N Isabel.P greets me everyday during breakfast with a smile.. she always tries to make sure I enjoy and have a healthy breakfast..
Very nice hotel. Excellent for long term stays. They offer free breakfast every morning and free dinner and drinks Mon, Tues, Wed. I will use Staybridge from now on while traveling for work.
Great hotel in the Rockford area. Staff was very friendly and accommodating. Got a free room upgrade and room was huge. Breakfast was great as always. Great restaurants across the street and they even had happy hour but it was 2 lol. Beer wine and pizza. Great hotel
Nice clean hotel close to everything. Rooms are spacious, and the sleeper sofa is great for those teenagers who want to fall asleep in "their own room" watching their own shows (on the second TV set). Works great.
Rooms were nice and spacious. Handwritten note from housekeeping makes you feel welcome. Free laundry services. Friendly staff at front desk.
I'm an over the road trucker! I had stayed at Extended Stay America since they were built! One day they changed and I left! I chose Staybridge! Most times have been good! This last time has not been good! I made my reservation a few weeks ago! I tried to explain to Martha the type of room I need but she said Staybridge doesn't do that! My husband and I got into town on 06/30/17! I called to see if the room was available because I thought my reservation started 07/01/17! First instead of checking Renee sent me to reservation! I asked for Martha but was told she was in a meeting! She was supposed to call me but never did! After 3 phone calls I drove my semi to the Motel. Renee said Martha was in a meeting! Liar! I see Martha walking around doing nothing! She would not come to the front desk! If I'd been a man she would have been right there! I've seen how she acts with male guest on more than one occasion! Renee was not polite at all! Isabel Sanchez witnessed the situation! I asked to talk to Mike and all he did was cover for Martha! I've felt like I've been lied to and been treated unfairly! All the employees here go out of their way to make us comfortable! This is not the first altercation with Martha! I don't believe she deserves the title of Front desk manager! Bob, Rich, Lisa and Shuntay always go beyond the call of duty to help us! Like I said if I'd been a man at the desk she would have broken her neck to try to accommodate me! Really sorry she spoils it for your decent employees!
Nice two room suites that include a range top and refrigerator. The rooms are nicely appointed and include newer flat panel TVs and a DVD player. Breakfast is pretty good for a complimentary hotel breakfast. The evening socials which include complimentary food and drink could also serve as your evening meal. Really a great place to stay.
Comfortable roomcleanand great breakfastand pet friendly
BEDBUGS!!!! My boyfriend stayed here for work and had clothing stolen from the room as well as bedbugs right before he left. That's the last thing you should have to worry about when staying in a hotel. The staff was extremely rude about the entire situation blaming the people staying at the hotel and did nothing about the bug. Beware, defiantly do a bedbug check before staying here, and leave your luggage in the car if that's a possibility.
Perfect for stay, good breakfast, the rooms are quiet! Good service
Great hotel that is outside Chicago. The service is nice and attentive. Located close to the highway and restaurants. Indoor pool, meals provided 3 nights out of the week. Quite nights. Good tap water.
Great rooms, plenty of space. Lots of little conveniences. The pool was a bit smaller than we thought it would be, and the water was too cold. Awesome breakfast service, I would gladly stay there again