Nice location, clean rooms , very helpful and love the breakfast
I will say staff is excellent! But what tops it all is THE BEDS!! TRULY AMAZING! I will stay again :)
Let me start off with the rooms were clean and the décor was good I was pleasantly surprised at the quality of the room and the complementary breakfast. But the staff sucks when we first arrived the guy who checked us in was pleasant but didn't explain what he was doing with my credit card but the black guy who worked over the weekend was so rude and disrespectful on more than one occasion after breakfast one morning I was bringing food from the dining are and he screamed at me I understand they have rules but it's a way to explain without being rude and disrespectful he's just ruff and disrespectful even when checking out he was so rude.. I would like to speak with someone in upper management to explain further
This is an old hotel that has had some inexpensive updates. I carefully looked and did not see any bedbugs or cockroaches reported by other guests, but was very cautious. Some odd smells in the room, such as the smell of paint when running water. Positives: low room rates, comfortable bed, full hot breakfast, close to downtown Fort Worth.
Stayed there this last weekendThe kitchen staff is very friendly, and the front desk person in the morning shift is very friendly also. There are ROACHES in the rooms W found one the second night and we called front desk to let them know, he changed us to another room, and we saw another ROACH in that room also, which makes me realize the whole building is infested with roaches, and the guy in charge does not seem to care about it. HORRIBLE EXPERIENCE! Definitely this hotel needs lots of cleaning and lot of pest control. not recommended at all.
One word bedbugs 🐜This is what I woke up to this morning crawling on my neck. So I called the front desk to report this I took a picture and the gentleman at the front desk looked at me as if I was crazy. Had I gotten bitten before today I would have reported this to them on Friday but it happened this morning and I reported the incident I do not recommend this hotel to anyone besides crackheads and prostitutes someone who absolutely doesn't care about this kind of BS also this was a hotel booked through American Airlines so you see what kind of businesses they deal with 0 stars but I gave 1 in order to post
There is an event that I occasionally come to in Fort Worth. I always stay at stay express. The rates are cheap and the rooms are nice enough. Nothing really to complain about
The rooms are clean and comfortable. Easy access from I-30. Drinks at the bar are great and reasonably priced.
Stayed there for A-kon this year, got a big room, was quiet, comfy and no problems at all. I'm sure if anyone else stayed in our room they would have nitpicked about the world's smallest issues. No problems with staff. Well, maybe a small one; the lady at the register somewhat 'harassed' our black friend when he came to have breakfast and began questioning what room he was in and what his name was. But I think it was because he was kinda dressed like a homeless dude anyway lol
Anyway, we plan to stay there again for next year's A-kon. Definitely recommend it if you want something a little more cheaper.
If you don't mind a visitor or two this place is for you. Cockroaches and random guy walls into your room when your about to jump in the shower. You get what you pay for. Def not recommended unless you don't care. Pay another 20 or 30 bucks and get something else. Won't ever stay there unless it's like 10 bucks. The a/c works, bed was clean and big size tv. That's it. Close to downtown that was not bad.
Price was much higher than expected and the quality lower than expected. Several occurances of roaches in our room, poor availability of rooms, and the overall cleanliness and structure of the hotel leaves much to be desired. For the price per person you could stay someplace nicer, easy. Seriously consider other options before staying here.
Recent renovations enhance the appearance of lobby; works in progress. Busy but friendly staff. Nice wifi
Worst service I have ever received. They will try to rent your room out from under you and randomly lock you out of your room. Housekeeping is nonexistent so good luck getting new towels after day 1. Bugs and rodents are both present along with a sullen and unhelpful front desk. Don't spend too long in the parking lot or you will be accosted by homeless beggars. There are literally no redeeming qualities in this place. Go to the motel 6 next door.
The hotel is very old and needs some updating. The woman who checked us in could use some updated people skills too. The gentleman that checked us out was amazing and if he had set the tone the night before my review might have been different.
The customer service was excellent and the rooms were very clean. The woman who checked us in was extremely helpful and friendly. My occupation requires me to travel to the Dallas/Fort Worth area often and after staying at a few different hotels, I have definitely found my favorite in Stay Express Hotel.