The worst staff and most uneducated bunch of nurses and doctors I've ever encountered. Upon arrival waited for an hour to go into triage, was told my husband couldn't go back with me when I was having a hard time walking and the nurse didn't seem to care. After she took my information (what she wanted to hear) and not fully listening to my issues. I was then told to sit in this hall where the nurse aggressively grabbed my arm and led me over to chair, I begged and cried for my husband and she refused rather rudely. I waited over an hour to get my blood drawn; mind you still without my husband. Then when I finally got called back into the lab they blew my vein. Afterward I was reunited with my husband in the waiting room. Where we waited for over 5 hours to get a room. Once in a room the doctor had no clue what I was being seen for until I told him. Then he quickly ran off to never be seen again. They performed several test and a cat scan but can't tell me anything about my results or give me a diagnosis and tell me to go to my ENT for follow-up. Sooooo what exactly was the point of me and my husband sitting there for hours on end. Seems kinda of lazy if you ask me.
People that work on 4th floor act like you are bothering them, isn't that their job? When my son comes into trama and goes to intermediate care, he should be taken care of!!! Trama and icu did a great job, i am very thankful. Intermediate care, day shift needs to do their jobs, night shift was great. Was not a good stay. 👎
I've Been Going To Mercy Health/aka/St. E's Hospital All Of My Life. Only Twice Have I Really Had A Run In Encounter With The Doctor's And We Had To Involve The Hospital
Police Before Things Really Escalated Out Of Control. I Don't Except Anyone Talking At Me, Talking Down To Me, Publically Disresect- ing Me, Humiliating And Judging Me Like I'm Literally A Threat Or A Bad Person! Once I Feel Like You're Taunting & Threatening Me, I Automatically Become Offensive, Defensive, Unruly And Aggressive And I Don't Like To Be
Pushed To That Point Of No Return!
I am a new employee here and I love it! Finally a professional setting where the employer values and respects its employees. And yes, that includes the 'great' Cleveland Clinic:)
Wife's Pension needed rolled to IRA. The phone Loops and one disconnect took 2.5 hours. Extremely frustrating. Then we reached "Kelly" and she processed my wife through in lightening speed! She was easily understood and her cadence was perfect! A joy to work with. Clone Kelly!!!!
Awful patient care! If no stars were possible that would be the review. The receptionist was an African American lady who couldn't even give you the benefit of looking at you when you asked a question. Not to mention she was super rude. Then to the cops, when the ones I saw were not flirting around with the female nurses they were power tripping making you jump through hoops to get back to my loved on in ER. Then we sat in the waiting room of the ER for not joking 4 hours waiting for a room. Then to top it all off they wouldn't let us back into the room of the loved one for almost 45 minutes for some teams lock down crap not giving us or any of the angry waiting people an explanation.
This hospital is great. You will be very lucky if you get nurses Chris, Kendra, LeKair, Vanessa they are wonderful nurses. The nurses are always on top of there game.
I hate this place. (I've never used the word hate in a review prior to this, & have done hundreds.) There is no one person or group of people at this facility to place the blame upon. Most of the of the following negligence was committed on the 8th floor - west wing. All of my statements are factual and can be backed up with the corresponding medical records, witness testimony, excetera. These events occurred after being admitted and operated on to treat a perferated bowel. Three stays in a row my mother (an Alzheimer's patient) was not given all of her medications as prescribed with no medical reasoning. My mother pulled out her PICC line with a “sitter”sitting next to her. The resident surgeon booked the operating room, called and said he was going to put a feeding tube in my mother, as she was not eating at all, & he'd then be sending her to a nursing home. As I was her primary caregiver & POA, I called the nurse's desk & made sure that they clearly understood not to do ANY procedure. Twelve hrs after the call I arrived at the hospital & I fed her jello, shortly after that she was eating meat and potatoes, to add insult to ignorance; one of the staff had witnessed my mother eating sausage at literally the same time that her surgeon had scheduled the administration of a feeding tube to go along with her colostomy bag. The “sitter” never told any nurse, it was never documented! She did however (in person) tell ME, and I gave the staff the correct information. After she'd pulled the PICC line out of her arm the head nurse came in to give her a replacement IV which was jammed into her hand, causing enough pain that I corrected it myself for her! / I will keep updating this review as all of it comes back to me. I was entirely consumed with the care of my mother or I would have taken legal action. This review, does not reflect upon any staff or physicians whom specialize in geriatric care, as they were literally the only ones capable of interpreting her needs as an Alzheimer's patient (now dealing w multiple diagnosis) to the rest of the medical staff.
The nurses and doctors are great. If u ever get to see them. The older lady reseptionist is a joke. I waited over 25 minutes just to register and sign in my daughter because she kept taking people who came in after us. We left and went somewhere else.