2nd car bought from this location and I couldn't be happier! This time I just went in for service and ended up taking a look at The 2018 Mazda 3. Marilyn was my sales associate and she was like no other. She wasn't the typical pushy sales person but more made that friendship and helped me get what I actually wanted. It was amazing! She continue to remind me why I love the Mazda family and would not go anywhere else.
Israel was excellent. He quickly found me the car my wife was hoping for. After a very informative test drive we sat down and came to a deal in the fastest time I have ever done so in the last 20 years (about 12 car deals in total).
The dealership is beautiful with a nice lounge area where my wife and kids ate snacks, watched TV and played on an ipad. Overall the best experience I have ever had at a dealership.
I was in town visiting my family for the holidays and needed a car ASAP. After doing weeks of research I called multiple dealerships around the area. I ended up going with Sports Mazda. Their prices were better than all of them by $2500. Not only that but their customer service was great. Pedro helped me throughout the whole process and answered every question that popped into my head. I was able to communicate via phone and email, which was extremely helpful. 10/10 would recommend.
From start to finish the process was amazing. I came in with the car I wanted in mind and Aida and Edwin were able to make it happen. They were friendly, courteous, knowledgeable and none of my questions went unanswered. Best car buying experience I have ever had. Thanks guys.
BEYOND EXCELLENT SERVICE! I originally came here on 07/25/2017 and purchased a new 2017 Jeep Patriot and let me tell you the process was not easy having fair credit and needing a co-signer but Juan who was my sales representative that day went above and BEYOND to get me the best deal and him and his team did! My grandfather and I walked out of Sports Mazda with $0 down payment!! Unfortunately, I gotten into an accident 12/7/2017 and the car was claimed as total loss :( complete bummer! I went back to the dealership and once again Juan and his team are trying their hardest to get me into another car with the best deal they can get me! I tell you what, EXCELLENT CUSTOMER SERVICE IS IN THEIR BLOOD! They do not stop until they find the best of the best! I am forever thankful, grateful and so very much appreciative of their hard work and effort! Thank you so much!!
Sales:
Great sales experience. Got a great deal for a 2017 Mazda. Pedro was super helpful and me being apart of sales made me do my due diligence but I came back at the end of the day and knew he had the best offer and value.
Finance:
Finance part of it could be way more clear with first time car buyers. Please do more due diligence, I am partly the blame as I am easy to talk to so I hope people don't overcharge me for certain things. I assumed all the extra things were part of the car package and I initially asked and he agreed but never one clarified they would be so much extra on top. Nothing was clear and the mindset was i would only be financing what I had said as opposed to what they put in.
I only purchased the car this pass weekend so I hope there's time to cancel out all these extra things that were passed onto my financing amount. These extra charges came out to over $3900 on top of what my initial financing amount would be.
Sales experience was great but the financing could be more detailed. I specifically said at the beginning if this was included in the package as this was my first time buying a car and my finance manager said yes so I am always positive of people and sales interactions.
I took a finer detail into the financing amount and it is $3900 on top of what I initially wanted to finance. Please do more due diligence as you are signing paperwork and what you are getting into, this is partly my fault but the finance managers should be more clear on what were charging for all warranties and everything on top
They will fix everything so it was okay
ORIGINAL REVIEW (December 2016):
Not once have I ever had an issue or negative experience with this dealership.
I bought my car with Brian in July of 2014, and since then I've been coming here for all my scheduled service. Ellie, Rob & the rest of the service department here make a genuine effort to keep me coming back.
UPDATED REVIEW - 10/13/17:
I have been to the new location several times now, and I must say this place is just beautiful. The advantages that come with being built from the ground up is evident even as you drive through the entrance. The entire setup makes so much more sense compared to the previous location. It's very clear as to where you need to go for whatever the reason is for your particular visit: customer parking is right where it should be, and there's plenty of it; the service entrance, which is much MUCH larger now, is visible right as you're driving in; the entrances to the various areas of the dealership are very easy to see thanks to a floor-to-ceiling glass exterior around the front of the building where the main entrance is and also on the right side where the various areas like the main service entrance and the maintenance/repair garage is.
The inside of the building rivals that of a premium car manufacturer like Cadillac, Infinity or Lexus. Right here in Google Maps, above the reviews, take a look in the pictures section & touch the 360° tab. Right under the Street View picture is a 360° walk through of the entire dealership. This will give you a better idea of what to expect than my words can express.
The people from the previous location moved here along with Sport Mazda, and the team of employees has grown a tremendous amount.
The few times that I've had to come here were only for parts, oil changes, tire rotations, etc. and the wait time seems to be drastically less both with the service desk and with the vehicle maintenance. I can't write much more of a review here, so go check out the new dealership for yourself and see just how incredible of an experience you will have.
This was absolutely the best experience i have had purchasing a vehicle. Kerwin was very knowledgeable and detailed. He took his time and listened to my needs and truly was patient with me through this process. He found me my dream car and at the right price. I am so happy!
I really dislike the car-buying process, but Sport Mazda and Aida made it very easy. From beginning to end, from looking & testing to choosing & purchasing, Aida was great. It was refreshing to not have the non-stop hard sell like I experienced at other dealerships. In fact, there was no hard sell at all. The process was based around my choices and needs. Loved it.
I loved this dealership. Great experience all around. I had been car shopping for around a month before a friend recommended I go check out Sport Mazda. They provide a great customer service experience from start to finish. I did not feel pressured at all, whereas the other dealerships call me incessantly, chase me down in the parking lot, and refuse to shake my hand when I want to walk away from a deal. Aida was fantastic and very personable and knowledgeable of the cars I wanted to check out. Mazda's are great cars and this is definitely the place to buy!
Damarys was helpful throughout the whole process and made my first car buying experience great. The facility is new and welcoming, and the people are more than willing to help. I went in on a Friday to work out numbers on the car I wanted, the deal was agreed upon with the help of Juan Cruz Jr., and my car was available the next afternoon just as promised. I sat down with Edwin to finalize the papers, as he explained all the numbers to me clearly. Stephanie walked me through the car features and just like that I was driving off with my new Mazda! I would definitely recommend this place to anyone looking for a new car!
This dealership was excellent. After going around to many different places this time round, I found that Sport Mazda was by far the best for its large inventory and great sales floor inside. The greatest asset — the staff was professional and friendly. I dealt with Barby and Miguel and didn't feel any pressure or dishonesty from them (something I've had issues with at many dealerships in the past). They were knowledgeable about the vehicles and the sales process, so everything went very smoothly. I am very happy with my purchase which seemed to be a good price for a great car.
I just purchased a 2016 Mazda 3 today from Sport Mazda and I am so happy. I decided to purchase from Sport Mazda because they offer a lifetime powertrain warranty for free. Not too many dealerships offer this. My car salesman was Val. He was so sweet, patient, and very knowledgeable. This was THE best experience that I have had at a car dealership and THE best experience I have ever had with a car salesman. I did not feel any pressure and hassle to purchase. I love my new car. Val even took the time to show me how to operate the infotainment center, windshield wipers, and headlights. I am going to recommend Sport Mazda and Val to my family and friends. Thank you so much Val!
I stopped in and was treated excellent from the start. Raymond was my sales person we looked at 2 different cars and was explained car details and features. He was very patient and answered all of my questions. He took his time to make sure all my concerns were met. Although I did not buy a car. I will be returning soon to purchase a car. I won't be going to any other dealer these guys are great. I definitely recommend all first time buyer to Ray he is extremely knowledgeable in the product. Thank you!