Southwest Fireplace

Location :

9475 W Laraway Rd, Frankfort, IL 60423, USA
Added by Jopie, at 05 October 2016

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• A Google User

  14 December 2017

  I am very happy to write a review, because your service technician John did an excellent job fixing, cleaning our fireplace. I will definitely give a 5 rating to your company.

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• A Google User

  12 December 2017

  We had a wonderful experience at Southwest fireplace. Allan did a wonderful job in helping us select the perfect door for our new fireplace. Our experience was so good with the door we went back to Allan and bought gas logs and burners today. We got great customer service from Pam who called us in advance of our installation appointment. Installation was neat, clean and on time.

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• Nick Hajewski

  07 December 2017

  I called because our new home has a fireplace that was making a thumping sound (expansion and contraction) but I wanted to ask if it needed service or an expert to look at it. Insisted I needed a $139 service call for anyone to look at it. Also would not even talk to me about a chimney cap I needed. Claimed he needed to see our chimney. Called Fireplace & Chimney Authority in Lisle. Told me that the expansion and contraction was normal and not to worry about it for my model and type of fireplace. Immediately gave me rough pricing on a chimney cap for my model of Chimney. From my short phone call with Southwest Fireplace, I could tell immediately they had no intention of helping me. Fireplace & Chimney Authority was very helpful and hands down much better than Southwest Fireplace.

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• A Google User

  06 December 2017

  My confidence has been restored with Southwest Fireplace Frankfort when John fixed a problem in May, 2016, and then all was fine. This fall, I needed to make a maintenance appointment. I experienced a lower than average flame. Roy came over and cleared out a spider web which caused the problem. Also, he moved the embers to the front - as they were placed in the back when installed. The glas is sparkling clean and looks great.

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• Alison Falcioni

  13 November 2017

  This place is the worst! Terrible customer service. When I visited the store, no one greeted me at all. When I had a question regarding the stone, I felt like it was a bother for them to get up and help. When I called and spoke to Allen, he gave me his number so I could send him photos of my existing fireplace. He said he would "get a quote right out to me". I didn't hear from him for over a week, not even to tell me he received the pics. Then his response was your fireplace looks old and should be replaced $10,000! Without even coming to my house to see it! I had a fireplace guy out to look at it and he said it was fine, 30 years does not mean your fireplace needs to be replaced! When I said it took you over a week for that? Allen replied that he'd been on vacation. I call B.S.! 1.) Why didn't you give someone else the job if you were going on vacation? 2.) Who goes on vacation and comes back on a Friday?? 3.) Why did you say you'd get a quote "right out to me" if you were going on vacation? I can't stand a liar and Allen, you are the biggest! I'm pretty sure all the recent 5 star ratings are completely fabricated too!

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• Stephen Smith

  20 April 2017

  Major gas leak. I will never ever recommend this place

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• John Hanlon

  20 December 2016

  Ordered, Installed, Looks Great, had a (1) issue took care of, no problems, made my wife and I very happy, looking to have the downstair completed later this year.

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• Kathleen Carroll

  18 December 2016

  Great service! John came out to my home to service and clean my fireplace. He did a great job. It looks great. Thanks!

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• Jim Morrison

  10 November 2016

  I would give zero stars if I could. They were unresponsive and gave me wrong information. The owner wouldn't return my calls.

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• Gary Arthur

  12 October 2016

  These guys are amazing, worked on both a natural and a gas fireplace in my Flossmoor home and delivered friendly, attentive, and efficient service.
  Value for products and service was great and both look and operate beautifully. Could not ask for anything more.

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