Sona Dermatology & MedSpa of Greensboro
628 Green Valley Rd Suite 408, Greensboro, NC 27408, USAAbout
Location :
Added by Jopie, at 14 February 2017
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 2:00 PM
- Sunday Closed
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13 Reviews
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20 December 2017
The corporate level of this company is beyond unsatisfactory. I had already paid for my full package and received some of my treatment from one of the offices in Charlotte. My results were not at all where I wanted them to be, but I figured this was normal. I transferred to the Greensboro office after I moved and one of the women working told me I was on much lower strength laser doses than what was typically used for the point I was at in treatment. No one had told me this was the case, but it explained my subpar results. I continued with the final two treatments in my package at Greensboro but after spending $1,000 and finishing 7 treatments, only about 20% of the hair was fully removed. I don't live in Greensboro but drove over (40 min-1 hr) on two separate occasions to meet with the nurse there about comp-ing me for a few further treatments, as I should be owed for unsatisfactory service at the other office. The whole thing has been an ordeal for months now. I've been calling the office for weeks waiting on a response but apparently corporate hasn't gotten back. This is horrible business practice and customer service. It's extremely frustrating to have paid this kind of money for these results.
The office has no problem calling and emailing me to see if I want to buy more packages, but no one can reach out to fix this issue of my dissatisfaction. I would not recommend going to any Sona office at large because of this and will be utilizing other services in the future.response / report this review -
14 December 2017
Im not even going to lie. I did not enjoy my first experience with Sona in greensboro. This post is for everyone that wants to know the knitty gritty about laser hair removal. I chose Sona because of its 4+ out of 5 star rating opposed to ideal image with its 2 star rating. If you have been approved for financing..the process is lengthy..especially if a spouse has their name on the loan. They have to go with you the first day to sign papers. And your day 1 wait time is very long even with an appointment..just make sure you have nothing to do that day, you will be there a few hours! On day one..you have the option to use an "In House" numbing cream. Do not let them (Megan) talk you out of using it your first treatment! Without the cream I could not complete my first treatment. My day 1 nurse doing my treatment was horrible..she made me uncomfortable, wasnt at all accommodating and was very impatient with me. Granted she was newthere is still no excuse. She was also not very thorough. Not at all what I expect out of a $2,000 procedure. It was 6 weeks until my second procedure. They give you a questionaire on arrival about your last visit. Needless to say, It was poorly rated. They gave me a different woman. She was wonderful. Absolutely wonderful. Gave my view of Sona a complete turn around. What does laser hair removal feel like? In all honesty in my case it felt like I was getting a tattoo on my face because I have some coarse hair. The more coarse your hair the more painful it is. My advice to you isask for the numbing cream and request an experienced nurse to do your procedure and everything will be fine. I havent completed my 6 treatments yet and I don't yet know the outcome..so im sure ill be back to review.
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29 November 2017
I loved my first experience everyone is so welcoming, friendly, and professional. I can't wait for my upcoming treatments. Thank you Christina for making the experience worthwhile!
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30 October 2017
Going to Sona is always a pleasant experience. It’s a soothing environment, and the staff are professional and knowledgeable. Very pleased!
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29 October 2017
I was a little nervous when I first went to Sona for my melasma treatments but I have done the AFT and the pixels and they have done a wonderful job for my face.
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28 October 2017
Always amazing friendly staff! Caring and excited to see their clients
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23 October 2017
Great staff! They are super helpful & extremely friendly! They definitely understand skincare and what your individual skincare needs are!
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19 October 2017
My tech Rachel was awesome and the experience was relaxing and fun actually. She took care of me and made me feel comfortable with her conversation and service. Great!!
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21 June 2017
Just done with my facial hair removal, AND IM VERY DISAPPOINTED. They lied to me, made it very simple and easy, and told me all hair will be gone after the 7th treatment but actually not even 10% is gone. I still have to shave. I've let all my hair grow back and I went back there to show them the BAD results, the lady who saw my face agreed with me and said she will let someone give me a call back soon to discuss what we can do, it's been 2 weeks and never received a call from them.
Also one more important thing I would blame them about it, that I have a sensitive skin and my face has reacted so bad "full of acne " because of the shaving. I've never used a razor on my face before so I had no I idea my face will react like this, and they never told me about this situation but they know about it, because one of the ladies who was treating my face told me that her face reacted too. If I knew that I wouldn't do it.
So I wasted almost a $1000 straight to the trash, and my face full of acnes, also stil paying money to the dermitalogist for treating my face.
Think about it a million times befor you do it and read the reviews, most of the laser hair removal users have bad reviews about it.
I've never wrote bad reviews about something (including restaurants, websites, clinics ),
but I got ignored by Sona after I walked in and showed them the bad results instead of trying to fix the problem.response / report this review -
11 May 2017
They are always very nice and accommodating. I have never felt awkward or embarrassed for being there. I would highly recommend this Sona.
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11 May 2017
My experience is always great at Sona medspa. I mostly go in for Botox and fillers and I am always happy with the results and the staff is very friendly, knowledgeable and helpful. I plan to go in soon for cool sculpting and laser resurfacing and I know I'll be in good hands. I highly recommend this med-spa.
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01 April 2017
Literally 15 minutes after providing payment information for my deposit for laser hair removal on my back, they called me back and told me unfortunately they couldn't honor the quote they gave me because they weren't supposed to discount the area package and give me the Buy 1 area, get 2 free (even though the website doesn't list any restrictions or exclusions). Proceeded to tell me it would cost an extra $800 for the package that I was quoted at $1600 (that's a 30% increase!). Office manager called me the next day and reiterated their stance, that's it was human error and wanted me to pay the difference! I'm sorry, but if a company misquotes a service, the company should eat the difference. To be honest, the higher price isn't outrageous and is still reasonable for the services I would be getting, but I'm not going to use a company that won't stand behind their own quotes for services. They refunded my deposit (I hadn't signed any contract yet!) and I'm spreading the word, be cautious of what they promise, the services aren't guaranteed (which I understood) but apparently neither are their quotes.
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21 February 2017
I love Deana Kime's customer service skills. She is the Senior Skin Consultant. She is the best and worked with me by giving me a variety of options for financing. She is the best to work with.
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