Have been a Truliant member close to three years now, whether by phone or in person. They continue to give outstanding customer service, this is a big plus in todays competitive banking industry. Keep up the great work
Great experiance every visit!!
Truliant has been my financial institution for 25 years. Love it more every day!
Truliant neglected to send a statement to my address (after three years of receiving them). When I called to question, the customer service agent said Truliant needed my address, which I gave her AGAIN. I then asked what was due and when. The agent said, "$27 in two days."
I asked, "can I pay you now?"
"No, I have to connect you to a rep and they charge $12, for over the phone payment."
Really? I've been paying more than my minimum, payments in between bill dates, waited for a statement (because I didn't know what was left due, nor if all payments had been applied). Truliant dropped the ball, didn't mail or even call to request further information (which they've had all along). Normally, I work, bank, shop and do most business online. Truliant doesn't have the technology or safety measures in place (you can only transfer between their accounts). Oh, and they turned this into two late payments on my credit report, thanks again for YOUR BANKS' MISTAKE. I paid the account off two years early.
This is where I bank now. I only opened an account a couple of months ago to cash my check because it was so close to my work. However, the staff are incredibly friendly. The minimum amount to open a savings account is only 5 dollars. There is no fee on basic checking. I would definitely recommend Truliant to everyone.