I wish I could rate less stars. Worst hotel experience I've ever had (and I've traveled to 25 countries and 30 states. Beds were not even and were very uncomfortable. The TV did not work and just had blank screens. I had the "Do not disturb" sign out. Housekeeping came in regardless and stole my money. When I called to report it I WAS PUT ON HOLD and it wasn't even addressed for another 30 minutes!! I was not told (nor was it advertised) that parking is $25/day even for customers. The breakfast advertises a la cart items, but they will not sell items a la cart.. In order to buy 1 yogurt, they tried charging $22!! Save yourself and do not book here.. they will literally steal your money!! Terrible terrible hotel
Friendly and helpful staff. Great location next to the ferry. Clean rooms. Great value. Would definitely stay here again.
A bit dated. Views of NYC were spectacular. Conceirge lounge was pretty much useless. Open 24 , hours but no snacks, no alcohol and small. Very limited breakfast. Restaurant had a pretty limited menu with poor service. Positive, very convenient access to ferry to NYC and free parking.
Nice hotel. Pool water not so clear. Run out of towels. Long walk from front desk to west wing. From west wing to pool or gym you will have to pass by the front desk in your swim suit while guests checking in are in suits. Poor layout. Rooms are nice, though. Our room was overlooking manhattan skyline where you can just stare at the view at night while in bed.
This was the worst experience I have ever had with a hotel. When I made my reservation I was told my total for the room would be $211.00. When I arrived the customer service attendant was extremely rude and very unprofessional. No Welcome to the Sheraton!!. Just I will need your license and credit card. I asked where do we park and she pointed that we drive around the building to the rear and park there. Never once did the attendant ever mention I would have to pay for parking. When I received my bill it was for $285.00. I immediately called the hotel to speak with someone regarding the charge. They informed me when I said I was told my charge would be $211 that sales tax had to be added on and that a $50 incidental deposit which would be refunded back within 5-10 business days. As of today 9/26 that still has not happened. When I called today on my $50 refund I was told there was a parking charge. I asked to speak to management who argued with me. At that point I let them know I was done trying to resolve this thru Sheraton and would have my bank handle the dispute. This is the worst service I have ever received and I would suggest anyone staying at this hotel check their receipt at check out!!! I will never visit another Sheraton and will make sure to let all of my friends and family know of my experience.
Wonderful location! Bus stop less than a block away, ferry right outside. Internet is $10 per night and there's no breakfast unless you're a member, or if you want to pay $22 per person for room service breakfast buffet.
Sheraton Lincoln Harbor is a good stay for a business trip. It has beautiful views of Manhattan and is conveniently right next to a ferry. The staff at the hotel were very accommodating. The rooms are clean and decent but mini fridges are notably missing. Be aware that dining options are limited. Jack Austin's is way over priced for what it is and Ruth Chris is very expensive. Thankfully Hoboken is a relatively short walk away with more restaurants.
Cons: Our room was not as clean as it should have been (hair on floor, dirty faucet knobs). The elevator smelled like urine. The remote button was damaged. My cousin ordered hot wings; you pay $10 and only get 6 (no sides); she ultimately threw some away because they were undercooked.
Pros: The good things about this place is that we had an awesome view from the hotel window, and the staff is very helpful/friendly about how to travel the area via bus/subway. This place is right in front of the bus stop from the NJ transit, which takes you back and forth to MY for only $3.50.
My understanding is that this place has been recently updated. Feels fairly contemporary and comfortable. Depending on where your room is located, you may catch a great view of Manhattan across the harbor. Customer service could be a bit better and acoustics need some work. More specifically, the slamming of neighbors doors could easily disturb your slumber.
When I first entered the hotel to check-in, the receptionist provided OK service. The rooms were large and spacious, but old and somewhat on the work / work side. The location is a bit more remote from my destination, but still reasonable.
The staff worked very hard and was extremely helpful. The room was comfortable and snacks and coffe station we're continuely restocked. After meeting went to reception that was good, food and drinks.
Bed was comfy, view was great. Easy access to the ferry outside. Service was great too. Had some trouble checking in but they worked with us and got it. As a result we got free parking. Definitely will stay here on my next trip.
I had a fabulous stay at the Sheraton Lincoln Harbor. The front desk staff was extremely knowledgeable and courteous. The room was huge and well-appointed. I'll definitely stay here again.
Amazing views of Manhattan and nice, clean rooms. Would rate higher but had issues checking in when rooms we booked were "not available" and told we needed to take non-city view rooms. After some discussion they amazingly found rooms for us. Also, they never told us that there would be a separate fee for parking until we checked out. Aside from that, nice hotel and would recommend.