Went for a state inspection and specifically asked if they could put air in the tires which they said yes of course, then afterwards when I get in my car the air pressure light is still on so I get out and check and the tires still obviously have low pressure and turns out they passed my car's inspection with a nail in the tire!!!
Had my car ready in short order. Very friendly staff.
Tell me first they want to replace 4 tires, then want 100 bucks over list at Walmart for one. Tire that needed replacing had broken a sidewall belt. Other 3 were fine.
I took my WRX in for an inspection. I reset my boost gauge beforehand and after getting it back it looks like someone really got on it. Inspections don't require require 15lbs of boost. Looks like they go for joy rides in customer vehicles. Very much not appreciated.
Terrible! I needed an inspection done, so I was told it was going to be 1.5 hours. I've been waiting for 2 hours and they still aren't done.
They have a great setup for busy people. For routine maintenance, you are in and out in no time. Staff are eager to please. The waiting rooms are quite comfortable. If you need more extensive service, it's easy to schedule an appointment. And love working with Melanie B!! She explains issues well, gives me good options, and has my back. I know my Subaru is in good hands with them.
Just here while traveling but needed state inspection. Great service and honest people. Wish we lived closer.
I called Shelor to get a tire for my new vehicle that i bought there 2 months previously. I called to find out price of tire and was told they would have to call me back. They never called back. I called again to order the tire and was asked who I talked to. I could not remember and asked "Can I give the information to you" His response was "Well, I guess you can" like I was bothering him. When I finally found out the price and was told they could put it on, I asked if it could be put on the next day, I was then told "I said you could bring it tomorrow" again like I was bothering him. I am so sorry now that I did not get the name of the employee. If I could have purchased the tire elsewhere I would have. I called the next day to see if the tire was there so we could get the tire put on. I talked with Amelia. She was excellent. She found out that there was no record of my tire ( I am not surprised by this after the dealing with the employee the day before) but would check the incoming truck. If it wasn't on that truck she would order it and have it later that afternoon. But only thanks to Amelia and her great customer service I am buying it from Shelor.