About
Location :
Added by Jopie, at 30 June 2016
Opening Hours
- Monday 7:00 AM – 6:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 6:00 PM
- Thursday 7:00 AM – 6:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
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11 Reviews
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30 August 2017
Had to take my wrecked vehicle elsewhere because they couldn't start on it until a week later.
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02 July 2017
Awful awful awful. I can't say it enough. Please trust me when I say this. You would be better off burning your car to the ground. I took my car in around May 2017 to the Service King in Euless TX. They literally patched up the car without replacing any of the severely damaged parts. Never asked me if I wanted parts fixed or completly replaced. All they care about is their relationship with the insurance company. I considered my little used Acura a nice car but now I get a sick feeling in my stomach every time I walk by it. The repairs look terrible, it looks like somebody did them in their home garage. I beg you not to go here. By the way I tried calling 3 times after I picked up my car to talk with a manager but have yet to hear back.
I do see where someone from the internet team at Service King responds to negative surveys. Lets see if that's just a game to make people feel like they care.response / report this review -
10 June 2017
DO NOT I REPEAT DO NOT GET SERVICED HERE!
I got my car in the time frame they promised, but they failed to notice a broken piece of my headlight. I got my car back on May 4th David said he would speak with my insurance to get a new one. Did not hear from him at all! I called the following week and still head nothing from him! I called again June 6th and said I could come in today June 9th! I left the place without checking to see if my headlight worked, (my mistake) as I was driving home i realized the turn signal was making a weird noise, I checked to see if it was working and IT WASNT. This whole process today took 2 1/2 hours including me having to drive back to get it fixed. Unacceptable, Never againresponse / report this review -
31 May 2017
Absolutely the worst!! Don't use this place!! The level of incompetence is unbelievable.I will never use Service King again..
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16 May 2017
Car repairs still NOT completed, almost two months later!!! I received several text messages over the month, (apparently too busy to call us) stating repairs were on track to be completed on Friday May 12th. They then notified me via text message Wednesday May 10th that the car would not be ready until May 19th (car brought there April 10th). They're sticking us with the extra rental car expense!!! Poor communication with their customers, and customer service SUCKS! Stay away from there!!!
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09 April 2017
Car was pretty trashed, but Eddie called nearly on a daily basis to make sure I was getting it as quickly as possible. This 5 star rating could be entirely for Eddie alone.
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07 December 2016
Let me start by saying this is about the 3rd review I've ever written in my lifetimeat the age of 36. That said, I'm still in a waiting room with one other woman for a 10:30am appt. and it is now11:00am. If I had no other place to be on a weekday (i.e. back at work), fine. However, there seems to be 2-3 claim adjusters and here I sit. I HAVE noticed there's another gentleman working with someone who may in fact be MY adjuster, but in half an hour no one has said, "we'll be with you in just a moment", or a simple, "sorry about the wait sir". Just came here because wife's car got rear-ended. Based on this experience alone (on a seemingly pretty slow Tuesday morning), we'll get the work done elsewhere.
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08 November 2016
The manager of this location is excellent and the body work was very well done. It took a little longer to get the car back than expected but they took good care of us. Highly recommend, especially if your insurance pays for a rental while your car is in the shop.
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28 October 2016
Isaiah my service advisor was great helping out on my custom Audi a4 great costumer service made sure everything was perfect !!! Top notch service hands down ! Body work is flawless ! Best work I've came across
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22 September 2016
STAY FAR AWAY FROM THIS SERVICE KING! FRAUD AND QUESTIONABLE BUSINESS PRACTICES! Manager Eddie doesn't know what his employees are doing right under his nose!
One star for returning my car. Still waiting after 7 months of dealing with a dishonest employee and credit card charges that they charged me by mistake and now won't give my $1500 back! Told me I would need to get it directly from their EX employee! Then when I call, I hear the manager in the background saying "is that for me, oh, tell her I'm in a meeting". REALLY! They will be hearing from my attorney about the money they stole and the shotty repairs!response / report this review -
07 July 2016
Sadly we are a repeat customer and were so impressed with the service last time. This time around though not so . much. Repair job is sub par and communication regarding the car w the advisor was just painful
Review update: 7/6/16 I am now changing to 5 stars due to the following update.
I am believer in transparency and therefore I must admit that the above review was hastily written and perhaps a little harsh on my part. My car was there during a time when service king was experiencing an onslaught of hail damage etc. As mentioned we have had previous repairs done by service king which we were very satisfied with.
Anyway as mentioned I was not completely satisfied this time around but I did make the mistake of not advising them that I was disappointed with the service or giving them the opportunity to explain or fix it and I have always felt that customer should give a company a chance to fix issues which in this case I did not. I even had overlooked emails that had been sent to me by service king requesting feedback I instead just gave a hasty review never expecting anything else.
Anyway, the manager has personally reached out to me make things right. He has gone above and beyond to correct any issues and even thanked me taking time to help them improve their service.
So please do not hesitate to use Service King as we have definitely have had more positive experiences than this last issue.
Mistakes and miscommunications are always bound to happen and the mark of good company and customer service is correcting any mistakes or issues and working to resolve it as they have done. I am so very impressed that they quicky wanted to resolve any problems I had. Do not hesitate to use Service King I am confident they will take care to make you a satisfied customer.
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