Helpful and friendly.
I went to Russ' after I was upsold at another auto repair shop. The employees at Russ' checked out my fluid levels and confirmed the the other repair shop was trying to scam me. It overall saved me $250! I will continue to go to Russ' after my experience today.
I took my car in to get the shocks looked at. Didn't have to wait to get my car in, I called and dropped off my car 10 mins later. Turns out problem I was having is covered under warranty, and they didn't charger for their diagnostic service. Everyone has been very friendly, I will absolutely be going back.
My wife and I have been taking her car to Russ's since we moved to Iowa eight months ago, and every time it seems like we pay way more than we should. We pay double-price for oil changes that last half as long as our old place's. We were recently told to put off changing our brake pads (despite our insistence!), only to be told a month later that they were badly worn and we'd need to replace the rotors also. We'll definitely be taking our car elsewhere when the backs need replacing.
The employees are personable and have that friendly "local mechanic" feel, which may be enough to satisfy people who aren't too concerned about what they pay, but my wife and I feel like we've been duped into dumping extra money into her car. We'll have no regrets about finding someplace else for our auto needs.
Good shop if you need an oil change or tires, But if you need real stuff done to your car go elsewhere. The mechanic diagnosed my car as having a bad transmission. He even tried to explain how he knew it was bad because in his opinion it felt like the transmission was slipping when he drove it around the block, once. I then took it to a transmission shop and they looked at it and found that the transmission was fine. I then took it to another shop and they ran the codes and found that it was a mass airflow sensor that was malfunctioning. The mechanic at Russes stated that I should just junk my car and find a new one on Craig's list for $1000 since it was an older model (Probably because he couldn't figure out the real problem he did seem very novice). Hell my car JUST got 120k on the engine I've had it for 6 years even though it may look rough (due to hail damage) it is a hard running dependable machine till just recently. Doesn't even leak oil and the AC still works for a 1993..He stated it would cost me at least $1300 to fix when the actual problem only cost less than $100
AMAZING! Good, honest, friendly people. I brought my car in with a muffler problem, they said they could fix it but it would be cheaper somewhere else. They didn't ask for a dime, but my car was in better shape when I left. The guy even asked if I needed a lift to work.
I would recommend this place to anyone, I wish I could give it 6 stars because it deserves it.