Very nice people. Great shuttle service! However, had my car in for an oil change, and to diagnose a vibrating, and stuttering problem at 7:00am. Diagnosis was called in and decisions made for work to be done by noon. -Oil change, two new tires, and allignment were not finished until 5:00 pm and cost over $500.00. -frustrating.
Needed my push to start fixed. After a reasonable expense it is now fixed. Good experience overall. Staff is honest and polite, shuttle service is great. Thanks
ooooh, I don't know where to start, lets go with People first, they're the foundation of any great organization, and you've got some of the best i've ever dealt with when buying a car, they made things smooth, they did the extra work to make us happy without complaining or even frowning, they were fun to hang out with for about half a day, like i said, your people are the best! Second, the facility and selection, your building is absolutely beautiful, well designed and laid out, logical, elegant but simple, and always clean. Add to that the fact you had the largest selection of subarus i could find pretty much in the 200 mile radius of indianapolis (where I live), and it was kind of an obvious choice, cause who doesn't love choices!? Lastly, the snacks and drinks, as previously stated, we were there for basically half a day, its stressful, its taxing, and you don't really want to take time to break and go get lunch or something to drink or any of that, so having those things there was brilliant!
Great customer relations! My tires were a little low on pressure and they fixed me up right away. Thanks.
Very nice people. Great shuttle service! However, had my car in for an oil change, and to diagnose a vibrating, and stuttering problem at 7:00am. Diagnosis was called in and decisions made for work to be done by noon. -Oil change, two new tires, and allignment were not finished until 5:00 pm. -frustrating.
The best car buying experience ever! #royalontheeastside! Thank you Vadim Morozov and Chris Perantoni! Seamless trade in and professional service all the way around!👍
Absolutely Love this place! Very professional, always willing to go above and beyond your expectations.
Do not take your car here. My A4 has been serviced here multiple times, only to continue having the same problems and new ones. I was double charged for tires even after asking the sales rep to make sure it was only charged once. Paid for new brakes that have squealed since the day they were installed. Brought in multiple times to address the problem and it was never fixed - I was even told that "it is normal" for the brake noise to occur (which is definitely not). Lastly, like with all Audi dealerships, you will be charged outrageous amounts for any services. Go local!
Great place to get your car serviced! Great people! They make sure you're happy and taken care of
Over the years, we have purchased at least six new and used cars from Vadim Morozov at Royal. All of the staff at Royal are extremely professional, and do everything they can to make the customer happy. The service department is excellent. Prices are very competitive, and they constantly go the extra mile to ensure that all of our vehicles are in the best shape possible.
This dealership was top notch! Mike Inman was THE best Sales Consultant!! He went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the SUV the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! The entire staff was over the top helpful and such a relaxed atmosphere. They even bought our take out food while we waited. You couldn't ask for a better staff than Royal Eastside in Bloomington. I would recommend them to anyone who is looking for a new or used vehicle. Goodbye old Mighty Whitey ('93 Altima), HELLO Nissan Rogue!!! THANKS AGAIN FOR ALL YOU GUYS HELPING !!
Very friendly and knowledgeable sales professional. They are open to reasonable negotiation. I enjoyed shopping there
Fantastic customer service, and the car salesmen are honest. However, the financial manager promised me there would be no hard pulls against my credit, which wasn't true. After messing up my contract, and FIVE hard pulls later, my great credit score has taken a beating and dropped OVER 50 POINTS so far, and I don't even know if there are more hard pulls that haven't hit it yet. They won't respond to my questions about it. So thanks, Royal Subaru, for trashing my credit. It took me a long time of diligent payments and credit maneuvering to get it up there. I didn't plan on someone else tanking it for no reason. I get to spend the next year undoing your mistake.