To my fault my car was damage with mold from me leaving my sunroof open when I went on vacation. I was recommended there by a friend. Was very pleased after I got my vehicle back. Seats had been replaced after ins co. wrote to clean them only. They thourghly inspected seats after cleaning and mold was still there. They called me to inform me and handled everything from there. Highly recommend this place for more then just body work.
I took my car to royal auto service and I recommend anyone that wants good quality and good customer service go to royal I am very satisfied with the repairs the atmosphere is awesome and wonderful people working u won’t regret it
Recently, both my husband and I needed some body repairs to our cars. Because I stupidly backed my car into my husband's car in our driveway. Family members highly recommended Royal Auto Service on Willow Spring Road. When I walked in, I couldn't believe how clean, organized and professional this auto shop was. Especially compared to other auto shops I have been in thru the years. The staff was so warm and friendly. The owner, Jon Skinner, was a delight to work with and he fixed both cars to where you would never know I did such a dumb thing. My husband's car looks perfect again. And my car as well! I highly recommend this auto body shop to EVERYONE I know! What a great team there. They do fantastic work!! Definitely a 5 star establishment.
I have been to Royal Auto multiple times, with multiple vehicles, and I always drive away more than satisfied. They made everything easy with the rental car and had the work done ahead of schedule. They made my car look better then it did before it was hit and were really great on pricing too. 5 out of 5 WOULD recommend!
Five stars is REALLY NOT enough! If you want your vehicle repaired right and with quality parts , Royal Auto Service is the top of the line. They take pride in craftsmanship and customer service! My vehicle was repaired just like new! Experts from the beginning to the end!! I highly recommend this business!!!
Had my Car repaired (minor damage) here, and was mainly concerned with their ability to accurately match the paint, which they achieved 100% and additionally they detailed the entire exterior for good measureI highly recommend this service.
Took my car here for an insurance claim for body work. They were so friendly and the work was done in one week. I was shocked. I have taken my car else where in the past and it had taken weeks. This place was awesome and my car look amazing!!!! Would definitely recommend them to anyone!!!!!
I truly, truly had the best experience at this place. The owner Jon and his staff (Norm and I believe her name was Rachel or Michelle) were exceptional. They were completely flexible with me; whenever I showed up, I was greeted immediately. Not only did they show actual compassion when I totaled my car, but Jon sat me down personally and explained to me all of the damages, taking at least 30 minutes out of his busy day.
Yes, totaling my car was less than an ideal situation, but after my conversation with him, I realized that everything was going to be okay. I will certainly be a loyal customer as well as recommending Royal Auto Service to all of my friends and family.
We have been taking our vehicles here for 10 years (routine maintenance, major repairs and body work) and have been very pleased with every aspect of their business. The customer service is extremely friendly and helpful. I am able to get appointments quickly and wait times are reasonable. They are also trustworthy, since they aren't trying to sell me a service or tell me something is wrong everytime I come for an oil change (like other places I have been to). And we have had no issues with their work. Alsonow they have free wifi.
They did a very nice job fixing my car body,and were done in a reasonable amount of time. Very good!
Professionals. Friendly atmosphere. Not cheating. Good. Recommended.
BEEN HERE FOR 4 MONTHS AND THEY ARE VERY GOOD PEOPLE AND DO GREAT WORK AND WORK AS A TEAM
This place is amazing!
They do all of my work. Both mechanical and body work.
Body shop:
I've always been happy with their work. But recently, my work van was totaled.
I "bought it back" from the insurance company and had Royal "put it back together.
It's a "rolling shop", so working out of my wife's pick up while it was being repaired was tough. They replaced the entire drivers side panel from the door post to the back door. And it looks like it never even happened! (I wish there was a way to post pictures.) They had me back on the road way sooner than I even expected.
I was so impressed (and grateful) that I sent a half a dozen pizzas down to Royal for their entire staff!
Mechanical shop:
I have taken all of my vehicles there for everything, for many years. I trust them so much that I don't even ask for a price anymore. I just say, "Fix it!" They do, and I happily pay the bill! No questions asked. (If it is something that is going to cost more than expected, they still call first. But even then, I just say, "Fix it".)
And it's always done right.
If you are looking for a good mechanic of body shop you can trust, in Dundalk, THIS IS THE PLACE!
Very honest and genuine I wish I lived closer, they would have 100% of my business. I cannot recommend them highly enough.
I don't hand out 5 stars, see my reviews. These folks earned it.