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Added by Jopie, at 26 January 2017
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8 Reviews
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09 August 2017
My Wife and I went to several dealerships but non compared the to the friendly no pressure sales of Rosen in Waukegan. Tim was our salesman and was very personable as well as knowledgeable. The general manager Paul was also very helpful and pleasant to work with.
We love our new car and would highly recommend this dealership!response / report this review -
09 August 2017
We drove from northeastern WI to make a vehicle purchase here. I was a little nervous at first being that we live 3 hours away but they had a good price on a vehicle we were looking for and they gave us a fair trade on our old SUV. Tim did an outstanding job communicating and making the process as smooth as possible. We're very happy with our purchase and would definitely recommend Rosen Mazda to our friends and family.
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19 July 2017
With the stress of a total loss on my plate, I certainly didn't want to have to deal with the stress of a car dealership to by a new car, too. However, both Tim and Paul both made the entire process painless. They were both great to work with, upfront, and honest. I could not have asked for a better experience! I cannot imagine ever buying from another dealer.
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31 May 2017
After experiencing another dealers price, I gave Rosen Mazda a chance to beat it. TERRENCE from there internet dept got back to me instantly, They quoted me instantly also not only beating the price but giving me a free remote, 2 free oil changes and free car washes for the life of the vehicle . My search was over with the promise of the quote will be the same price as when I show up to buy. A great experience with Tim from sales explaining the car's many gadgets and making sure my questions were answered . Paul ,there manager made sure I came in and out with a flawless experience!! Thank you Rosen !! FLAWLESS PRODUCT,EXPERIENCE. AND DEALERSHIP!!!!!!
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10 May 2017
The service department here is a JOKE. I have had to take my car back to this place multiple times because they just can't get anything right. The last time I went here was to get my steering wheel replaced. I went in with a straight steering wheel and came out with a completely crocked one. When I complained they told me they didn’t have time to fix it so I could either drop it off and be left without a car (they couldn’t even give me a loaner) or I could continue driving it the way it was till they could get me in the following week. They continued to state that it was not their fault and it was not the steering wheel and that I probably needed an alignment. The "manager" George and his 1 "service writer" Dennis accused me of just wanting free services from them. Mind you my car is still under warranty and my steering wheel was perfectly straight when I went in. To top that off my husband is a certified mechanic for another dealership so if I did want work "done for free" I would go to him. After arguing with their small brains I took my car to my husband's dealership and had one of the techs there put it on the alignment rack and lord behold the alignment was perfectly fine. I proceeded to take my car to the Mazda dealership in Libertyville and they took complete care of me. I was there for 5 minutes and their wonderful service writer put me in a loaner car because of everything I had already been through he wanted to really look the car over. Libertyville had my car for a couple of days and updated me everyday. They even replace one of my hubs that I had complained to Rosen about (when I told Rosen I had a hollowing noise that got louder as I drove faster they told me I needed new tires).
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24 April 2017
My car had been washed and ready to go for 20 minutes now and the guy that was handling my Service is out talking to this lady. I respectfully interrupted to ask him if my vehicle was done. He said yes but he had to fishing the paper work. Been waiting for another 10 min and he is still out talking. I hade my appointment at 9:00 and it is not 10:24. Never coming back her again.
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16 February 2017
After researching for months to identify my perfect car, I contacted Terrence at Rosen Mazda. That same day he emailed that he located exactly what I was looking for. Within 2 days, I was in my dream car, thanks to Tim, Terrence and Mike. I would definitely recommend Rosen Mazda to friends!
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02 February 2017
This was a great car-buying experience! I received the best service and the best price of the six dealers I talked with. Coming from Wisconsin I started with a few phone conversations about price and what I wanted. After reaching a verbal agreement, I went to Rosen Mazda to test drive the CX-5 I'd been looking at. The service was incredible and they offered me the exact same deal we had agreed to on the phone, no games or last-minute changes. Other dealers told me there is no way the Rosen offer was real because they couldn't match it, but Rosen came through for me with flying colors! Tim even recommended a great restaurant in the area! Thank you Tim, Terrence, and John!
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