I wish I didn't have to chose a star but I had no choice it wouldn't let me by pass. I am very disappointed in Rooms to go because they have NO HEART WHAT SO EVER!!! My uncle just recently purchased a recliner chair from them but didn't know that he was going to be diagnosed with Bone Cancer so he cannot use this chair at all due to the chair is too hard and hurts his bones. So, I went with my Aunt to the Rooms to go outlet in Pompano to speak with the Manager to see if they would exchange it for a Microfiber chair which is much softer which would help my uncle, the Manager didn't even let me explain the Bone Cancer situation she just shook her head and said NO!! I even called corporate head quarters and they too wouldn't help, they said the only one that could do something would be the Manager from the location. I told her i already tried that but she had no heart at all!!
I was disappointed and disgusted with Rooms to go I will never ever, ever ever give them my business again. Karma, I believe in Karma.
Now I will have to try and sell this chair for my Uncle so he can purchase a different chair somewhere else!
This rooms to go has an outlet center. Great place to get furniture if you don't care about a few scratches and dents. The regular showroom is towards the front of the store. Really friendly staff.
Very disappointing company. My 2 stars is only regarding the great employees that welcomed me in the store the many times I went there to help me. I got married in August; therefore was starting from the zero my house furniture. After several stores, me and my husband really loved a sectional and decided to buy it in July. The employee was really nice, telling me all the features about the sectional, and we bought it (not financed, full price paid at the time). When delivered, first surprise. One piece was missing the feet. I'm a really comprehensive person, and the delivery guy told me he would send a note to the company and after a call to roomstogo me and my husband were told it would arrive in 30 days. No problem at all. After 30 days, nothing, not even a call from them. We called and we were informed it was shipped. When delivered, it was a completely different feet, like those you put in the bed to get a higher height. Again, they would send me the right one. While waiting on the feet, leathers started to come out of the sectional, bothering when seating on it. We call it again, and a technician came. Even the guy told us, " the amount of leathers is really absurd". We called again, and they told us the manufacturer was in China, and they would not have a new one. At that point, I knew the feet would never arrive and I had to conclude that myself. They told us they would give the amount we pay in store credit to get another sofa and we had one month to find a new one. After going to the store EVERY single week, we couldn't find any sofa that matches our living room or it was too expensive any other similar to the one we had. We called again, saying that and they said they could not do anything about it. After a time-consuming and stressful phone call, even a refund would give us even more headache. We had to beg for something that could remedy all this stress, poor quality product, and lack of respect to get a $100 store credit to "remedy" this. We buy a product full price, the product is poor quality, we have to spend additional money out of pocket to fix the leather problem, the feet that never arrived.. Never buying anything from this company again, and spreading the word. If it was a quality company concerned about the customer, they would have my lifetime loyalty as well as recommendation to many other friends. But this is what you get. If you have problems, prepare for long periods of headache.
I love this place!! they have a nice selection of furniture for every style and taste. And also always have a sale. Easy purchase or financing which ever works for you. And the staff was very helpful with not to much pressure. I plan on going back for my next furniture purchase.
This particular location is huge with lots of floor displays and great furniture layout ideas for people that really don’t know what they want or how they want to decorate. This store has lots of options to choose from. I had the pleasure of dealing with sales associate John Alvarez who made my shopping experience very pleasant.
I had a very positive shopping experience here! My salesperson, Brandon, led me to the EXACT items for my needs. Really perfect in looks, feel and price! It was delivered very quickly, exactly as promised, by very professional delivery men. They phoned, gave me a window of time, and showed up right in the window. I am a completely satisfied customer!
I couldn't be happier with my experience at Rooms To Go. The gentleman who waited on me was very helpful and patient. It was altogether just a very pleasant experience . I found just what I was looking for at a very reasonable price. Thank you.
I purchased a dinette set (52" inch glass table & four chairs) approximately a year and half ago. This set has been used about five times!We recently noticed the wood leg supporting the glass separated & now is in risk of collapsing. We called customer service & was told there was nothing the store could do, & refused to help in any way!!! That month we spent over $ 5,000 in rooms to go. The quality of their furniture has proven to be inferior to its competitors. When I had an issue with a sofa from lazy boy furniture they stood behind their product no questions asked! I I would be very hesitant to purchase furniture from Rooms to Go! The furniture falls apart & customer service does not want to help!! Now I have to be concerned with my master bedroom set!
We reside in the Bahamas and are setting up our home in the US. We found what we wanted on our visit in February. In March I called in advance and was told everything was in the computer for next day delivery when we arrived in April. Didn't happen. Nothing was in the computer, we had to start from scratch and no next day delivery. We had to leave to go back to Bahamas and are waiting now to see if the furniture will be delivered on the date guaranteed at the end of this month when we will be back in the US. We love the furniture in the showroom and were pleased with the prices. We'll see about delivery and set up.
I purchased a dining set in mid October 2016 and was not told until after the purchase that it could not be delivered until Early January (2 1/2 months later). When it was finally delivered, one of the chairs was broken. After a number of phone calls and an equal number of disinterested "customer service" reps. I was finally told that the replacement chair would not be delivered until March 7 (another 2 months). On March 6 I was told that the delivery date will now be March 27! Assuming they are good to their word and deliver on this date, it will have been 5 1/2 months since the day I purchased this set and actually received all the pieces! I DO NOT recommend this company for your furniture purchases.
My husband and I walked in the Pompano location and there were several salesman standing as customers walked in. Excited and ready to purchase formal living and dining furniture for our new home, NOT ONE FLOOR SALESMAN GREETED US! As a matter of fact, one that looked as if he was going to approach, looked at us right in the face walked passed us and greeted and asked the family who came in behind us if he could help them find something. Just to let you know I am African-American and the family behind us were Caucasian. This really upset me! I couldn't believe it! Not one and I mean not one salesperson helped on the main showroom floor the whole time we walked the full building! Several walked passed us never giving us a thought! After about 45 minutes, when we were making our way out of the store, there were salesmen sitting on the showroom furniture chatting it up! We did not exsist in this store! This was a huge disappointment! We took our business elsewhere. I hope this message reach top executives within this company to make a change in management.