Top appliances. Knowledgeable and friendly staff. Always helpful. Prompt delivery. Wouldn't go any place else for appliances!
Bad experience. Will go elsewhere from now on.
My grandmother in her mid 90's was having an issue with a refrigerator. We called this place and they came down to check the problem. Once finding out how much it would cost for an evaluation I decided it was best to cancel because the frig is a smaller version one and costs slightly more than the service charge. But the guy that came down was curious and said he wanted to look at it for his own sake. He did and slightly bent the door in because it had too much weight on it and it worked. He was very professional and honest and did not ask for a thing because he chose to be nice. So instead of taking advantage of my grandmother, he gained a new customer that is going to call with any other issues and I highly recommend these people.
I've used them twice. Shame on me. The first time they were unhelpful and expensive. The second time the service tech repeated verbatim what I described the problem being when I called the service dept. Then he informed me it would be cost prohibitive to fix it, charged me $115 and left. Worst customer service I've ever experienced.
I found Richard's to be professional and polite. They delivered the new appliance exactly when they said they would (afternoon time slot) and removed the old fridge. This is the 5th or 6 th appliance I've bought from them and I haven't been disappointed yet.
I have given these guys so many chances. They are rude and dishonest. I wouldn't give them my money and I wouldn't want them in my home.
Very friendly and knowledgeable. They understand what you need or are looking for and after the sale, they offer to deliver free of charge !
The worst experience. Over charged! Especially when we told them what the problem was. Just needed the part and have it installed. I searched what the cost of the part. We were over charged for that! The service tech was here for an hour. The labor cost was the most I've paid for any service. Even beyond what it would take to get your car serviced by a dealer. We called about the cost with no result. I urge you to stay away. They don't even deserve 1 star. They are not interested at dealing with customers when there is a problem. They don't do business at a fair and reasonable price.
Last summer I bought a new-construction condo in Salisbury that came with appliances purchased at Richard Appliance There were problems with the refrigerator doors not closing
I called and they responded within 2 days I had a call from their service team to schedule a swap for a new refrigerator.
Richards clearly stands behind the products they sell. , you can feel confident that Richards will do the right thing.
Hopefully I won't need any new appliances for a long time, but I will certainly recommend them and visit the store the next time I am in need