My wife and I were looking for a new vehicle and had decided on a Hyundai Elantra. We went to another Hyundai dealership and were not satisfied with the offer. We tried calling them and they didn't answer the phone so we called Red McCombs Hyundai Northwest and Paul Flores answered. He told us we should come by and he would get us a good deal. We showed up and he was right. It was one of the easiest car buying processes I've had. Paul didn't mess around and provided us with the best deal possible on the first offer. We feel like we got a great deal and the service was second to none. I definitely recommend going to see Paul if you need a Hyundai, Ford, or Toyota.
They did 9 hard inquiries on my credit. 9 of them. I approve 2 or 3 but 9?! 3 different ones from Hyundai alone. Then they pester you trying to get you into ANY car they can. Horrible!
Service center was less than enthusiastic. They were busy, however it doesn't excuse the lack of effort. Vague offers to help and little care about my situation.
I was 300 miles away from my dealer. And needed a quick look at my ride. Tpms was flashing. The guy said he would look at it (offer to help) but "I don't know when it'll be."
I had already told him I was out of town and had to travel back that next day. I didn't feel confident that it would be taken care of in the time I needed.
He could have looked into his schedule and seen if looking at it that day was feasible. Instead he just seemed more apt to shrug me off.
I understand being busy, but I didn't feel like he wanted my business.
Car under warranty , windshield washer fluid is not spraying , they wanted 150$ diagnostic fee they said they have to remove all the panels in order to do that . I checked it myself attached the line in 2 seconds and was working they did not even bother to see if it could be done in seconds rushed to scam me. i have all the pictures to prove it. I will file an official complain with Hundyai corporate . Beware od this dealership . Very unprofessional .
My 2007 Tiburon needed an alignment, so I went to Hyundai on I-10. Upon entering the building, I was cheerfully greeted by Mr. Eddie. The staff was very professional and courteous. The service area waiting room was clean and roomy. Even without an appointment my car was serviced in a timely fashion. Plus they offer great discount coupons on their web site. Eddie keep up the good work, you made my first visit a pleasant one. I would recommend this service center to others.
Hyundai does make great cars. Although this location service is horrible. They have 1980 hustler type dealers amidst. Seeking a sell is all thats important here. I bought 2 cars from here. Shame on me. Lack of communication between departments. Stars are for a few good employees and quality cars.
Update 1: Ryan is no longer at Hyundai and I have had, almost exclusively, issues with them since. They failed to order a part and call me back after waiting 4 hours for a diagnostics and I had to go through the process again. They also failed to disclose information that was pertinent when they talked me into an extended warranty for $3,000. That lack of information is now putting me in a tight spot because they wanted to make a bigger sale. I went in to inquire about the information, or lack thereof, and spoke to Jason. While he was nice enough he was no help. He kept repeating the same things to me throughout the majority of the conversation. 10/10 my next car will not be Hyundai, or from here, because of the issues I've had with them so far. I feel cheated and lied to.
I was greeted by Ryan as I parked. I was promptly helped get a trade in value for my old vehicle and assisted in finding the right vehicle for me. Ryan was very friendly and honest with me.
Purchased two vehicle now from Hyundai Northwest. Both experiences were top notch and extremely professional. Our salesman was knowledgeable and above all, very patient with us. Highly recommended!
Leased my Veloster at Red McCombs about 2 weeks ago. The dealership was very professional, but had I to do over I would NOT buy a Veloster. Though the car is nice to look at, it severely lacks in performance. Once it's up and running on the road, and there is no one to pass or you are not trying to catch the light, it's fine. But try to pass quickly or when it becomes necessaryit's not gonna happen. There is no acceleration and whatever you do, don't pull out into traffic!
Wonderful service. So happy with my hyundai car. Service is great and fast!
Hyundai does make great cars. Although this location service is horrible. They have 1980 hustler type dealers amidst. Seeking a sell is all thats important here. I bought 2 cars from here. Shame on me. Lack of communication between departments. Confusion runs this place.
I was greeted by Ryan as I parked. I was promptly helped get a trade in value for my old vehicle and assisted in finding the right vehicle for me. Ryan was very friendly and honest with me. I didn't feel the typical pressure from salesman. He just listened to what I wanted and didn't want and helped me find the vehicle that fit that. I will update this review as I have more experience with the rest of the Hyundai team.