I recently acquired a 2016 GMC Terrain for my wife and wanted to have it serviced to go through and check it out as well as oil change, front end alignment, and tire balance. Made an appointment with Quirk GMC service. I have never been to Quirk GMC, the appointment was easy to make on line, they followed up promptly and even provided a reminder call the day before.
Arrived and Devyn checked us in within a few minutes. We received a call when the vehicle was ready, the paperwork was explicit as to what was performed and any recommendations, the price for the service was reasonable especially for a dealership.
I am impressed, this will be the service center for my wife's Terrain and my GMC Sierra. I highly recommend Quirk GMC Service.
Steve O’Brien is the most professional manager I have ever dealt with at any dealership. I have bought over 20 new vehicles. This is my second purchase in less than a year and they were absolutely no games. Great service. Transparent negotiation with no surprises. I never do these reviews but Steve and my salesman Bob really impressed me.
This is my first purchase from Quirk. I did most of my research online to figure out what I wanted before going to the dealership. When I arrived, my wife and I were greeted in the lot by John Callahan. We discussed what I was looking for in the price range I was working with. Long story short, John showed me a used truck that was in my range and was very interesting. I asked him what else they had he led me to a group of brand new pickups to look at. Next thing I knew I was trying one out. A short ride confirmed my choice. A quality vehicle at a very nice price. My thanks to John for all of his efforts to make this the most enjoyable experience. He made the difference. Thanks Johnand Quirk,
Love my ride!!
I can not say enough about one of the salesman, jack! He was great. He made my first car purchase such an exciting and comfortable experience. He took the time to make sure I got exactly what I wanted. I love my new GMC Terrain Denali!! He was very professional and personable. Jack showed me everything to know about the car itself and all the gadgets that come with it. I will never go to anyone else for future purchases. Great experience!!
What can I say! Steve O. Brian! (General Sales Manager) you are absolutely the only person I will call to buy my vehicles from!. This is my third vehicle buying from Quirk and every time I go in I get a WOW! experience from saying Hi to Zack Josephs (Sales person), to the finance guy Jessey Kiley! Thank you! all of you guys are awesome I will definitely keep recommending all of my friends and family! thank you all for the best experience i ever had!
The oil change I received prior to this one was also through this dealership. I attempted to go to Valvoline since they are quicker and I did not have over an hour in my schedule to wait. The mechanic at Valvoline was unable to get the bolt off to change the oil due to what they stated as over tightening of the bolt at the prior oil change. When I brought my vehicle into the dealership to get my oil change done, I stated this to the guy who was assisting me. He insisted that it was not their fault and I would need to buy the new bolt due to the old one being stripped. I was not too pleased though I had no choice but to buy the bolt since I really needed an oil change.
The service manager needs training in customer service. I had to physically walk into the dealership and address the problems after 4 weeks of constant headache in trying to get the issue resolved. The manager refused to provide a contact to Mr Quirk and there is a significant gap between your sales team and service team. I am relocating south and planned to purchase a corvette - now I will never deal with your location again. It was the worst service experience in 20 years. I have purchased 4 Chevy vehicles in the past 10 years and recently 3 Ford F150. It was such a disappointment to be treated so poorly.
Zachary Josephs was an amazing help in finding a new car!! Made the process quick and easy while efficiently finding all the qualities I needed in a new car. Could not be more satisfied with my experience at the Quirk GMC Dealership.
I travel further to go to this dealer for service on my vehicle, so that alone says a lot for this location. I haven't been disappointed. Customer service and car work has been exceptional. Pricing has been fair. Grateful to have found a service center like Quirk.
I was upside down in the car I was in. I'd been to other dealerships trying to get a better car at a better rate with zero luck. That's when I figured one more time couldn't hurt. Not only was my salesman, Mike, new to the company, he was awesome. He answered all the questions I had and got me out of my old car and into a brand new Terrain. I couldn't be happier with Quirk GMC and their staff. I will definitely be back!
What a terrific experience!! I LOVE my new car. Thank you Quirk
went to Quirk GMC in Manchester best experience ever with buying a car! From Bernado our salesman to both the sales manager and financial people all went above and beyond with no lying or nonsense.
I bought my last used car here. Typical high volume car dealership. Met my expectations but nothing struck me as extraordinary. They just happened to have the particular Ford I wanted in the color I wanted and they gave me a fair price on it. When I had issues two months later, out of warranty, the service department was still willing to work with me to get the issue fixed and provided me shuttle rides to and from my home while the service was being done, which was appreciated but would've been nicer if the Certified vehicle I bought didn't have that problem to begin with. Next time I'm shopping for a car, if they had what I needed, I'd still be willing to do business with them again.
Quirk really dropped the ball. My truck had an abnormal suspension noise coming from the front left side. After 3 visits and a ride along with the "Quality Control" manager (they must throw that title around loosely) I was told (by the QC manager) that the sound is normal and these are just loud and noisy trucks. He said they could not find any defective parts so there must not be a problem! I then took the truck to Banks in Concord. The tech went on a road test and heard the noise. He then swapped the front shock absorbers and noted the sound changed sides to the passenger side and followed the shock absorber. Banks replaced the shock absorber and resolved the issue. Banks was willing to put time into the problem and really make an effort to resolve it. Quirk was willing to put the truck on a lift and shake it. Hardly effective troubleshooting.
This was not my first visit to Quirk Buick GMC and as of recently, it will not be my last. I was aided directly by Bob Corey and Jack Curtin and thanks to their help as part of a team, I am now sporting a 2016 Encore. By far, the greatest part of my experience was the ease of it all. Bob and Jack have abundantly clear knowledge that they share without imposing any pressure. Having sales representatives that understand what it is like to also be a consumer is a huge help and that is the distinct impression I was left with. I would, without hesitation, advise anyone in the market for a vehicle to highly consider Quirk Buick GMC as their choice. Top notch experience for sure!