Provantage

Location :

7576 Freedom Ave NW, North Canton, OH 44720, USA
Added by Jopie, at 21 May 2015

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• Boomerboy

  28 November 2017

  I would leave zero stars if I could. I ordered a current model Samsung blue ray player on Black Friday 11/24/17. Instead of honoring the price Provantage cancelled my order and stated that the product was not available. The product is available. Shame on this company for being so deceitful. Avoid this company and do your shopping with a company that has better moral values.

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• Mike Niemi

  27 October 2017

  **UPDATE: I've changed my rating from 1 to 3 after Provantage made things right.
  
  I ordered some bulk cat6a cable from Provantage. I received an email a few days later saying it was backordered and wouldn’t be shipping for a couple weeks. I needed it sooner, so I called and cancelled the order. I then purchased the same cable from another company (for a bit more money). A couple weeks later I received the cable from Provantage that I had cancelled. I contacted them so I could get it shipped back, and they said they had no record of me calling to cancel the order in the first place. This was frustrating. I still wanted to return the cable either way so I requested an RMA. The RMA took two days to get approved, but I was on a short vacation when the email came across. When I finally read the email 5 days later, O realized it was only good for 10 days from receipt of the email. Another frustration. So now I scramble to get the shipping labels created and realize it’s going to cost me around $100 to ship due to the weight. So I contact Provantage to see if they will cover the cost of the shipping. No luck. I was told that “shipping labels are for damages and defective returns. We do not provide them for items that are no longer wanted or needed.” So despite calling and cancelling the order originally, I’m now stuck with a spool of cable I no longer need that isn’t worth shipping back. Guess it’s going on Craigslist or Ebay. I will never do business with Provantage again. I don’t like being made to feel like a liar when they were in the wrong.

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• Mike Niemi

  25 October 2017

  I ordered some bulk cat6a cable from Provantage. I received an email a few days later saying it was backordered and wouldn’t be shipping for a couple weeks. I needed it sooner, so I called and cancelled the order. I then purchased the same cable from another company (for a bit more money). A couple weeks later I received the cable from Provantage that I had cancelled. I contacted them so I could get it shipped back, and they said they had no record of me calling to cancel the order in the first place. This was frustrating. I still wanted to return the cable either way so I requested an RMA. The RMA took two days to get approved, but I was on a short vacation when the email came across. When I finally read the email 5 days later, O realized it was only good for 10 days from receipt of the email. Another frustration. So now I scramble to get the shipping labels created and realize it’s going to cost me around $100 to ship due to the weight. So I contact Provantage to see if they will cover the cost of the shipping. No luck. I was told that “shipping labels are for damages and defective returns. We do not provide them for items that are no longer wanted or needed.” So despite calling and cancelling the order originally, I’m now stuck with a spool of cable I no longer need that isn’t worth shipping back. Guess it’s going on Craigslist or Ebay. I will never do business with Provantage again. I don’t like being made to feel like a liar when they were in the wrong.

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• Rhys Marsh

  19 June 2016

  Fantastic customer service, quick to ship and delivered the product ordered as expected with no issues. Thanks!

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• Nicole McGlone

  13 January 2016

  Ordered the Logitech Z906. I got it for a great price, plus it shipped and got to my home in less than 5 days. Excellent service. Would highly recommend!

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• Max Roberts

  08 January 2016

  Been buying from Provantage for years and all of my orders were always on time and filled perfectly. Best satisfaction guarantee in the business! Plus, their prices offer substantial discounts. I recommend Provantage for all IT needs.
  

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• Beth Caprio

  27 June 2015

  Fantastic company! Love the products and the customer service is unbeatable! I had to return something and get a new one and had the new laptop before I could even send in the old one. Would definitely buy from again.

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• Tracy Devich

  28 May 2015

  I have always purchased from Provantage every chance I get. They are a trustworthy company, and have always stood by their products. I have a computer consulting company, and we have been purchasing from Provantage for as long as I can remember. I purchased a Sonicwall Power supply yesterday at 3:00pm and it was at my door at 1:00pm today. Only paid for Ground shipping.
  I went out of my way to write this review, because I am very satisfied with their service.
  
  Thank you Provantage
  Great Job.
  
  Tracy D.

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