About
Location :
Added by Jopie, at 27 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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13 Reviews
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30 December 2017
Buying negotiation was uneventful and most aspects of the process went fairly smoothly. The finance guy tried to slip in a service contract after I told him I wasn't interested, and I had to specifically tell him to remove it. I objected to paying a $800 "dealer fee" and the sales woman tried to tell me that it was required by Florida State law - I told her that was total nonsense, the only thing they were "required" to collect was sales taxes and DMV fees. She dropped that line of nonsense. Then at the conclusion of the transaction, they would only provide me with one key fob - they said they didn't have the other. I spoke to the owner, who had 15 minutes prior told us we were now "part of the family", and he told me I would only get one key fob, but he would give me a "good deal" on purchasing a 2nd (this after dropping $29,000 for a vehicle). Thankfully, the sales manager was a man of integrity, and after blowing a fuse in their showroom, he instructed the saleswoman to have the service dept provide another fob for me. All in all, typical car dealer - best friends and offering to assist us should we ever have an issue, then all disappearing when I had an issue with being provided just one key. We left with a unfavorable impression of the dealer, but I really wasn't surprised.
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02 December 2017
Jackie made the purchase of our new family car so enjoyable! She was very friendly, not pushy at all, gave us all the time we needed, listened to our wishes, worked with our budget and even played with our five year old and held our newborn while we went over all the papers.
Thank you Jackie! We are so happy with our new mini van.response / report this review -
12 November 2017
Amazing customer service! I drove down from Jacksonville and realized once I got here that my oil cap was not replaced after my last oil change (don't ask). Called over to Posner Park and told them my story. Between talking to Michael in parts and then the general manager, Mr. Tony Reeves, even though they didn't have the part in stock, I was able to drive away with my car back together and my engine/car clean thanks to the service department!. Absolutely fantastic experience. I can't speak for the sales department, but and I highly recommend their service department for any Jeep owner who might need assistance and happens to be in the area.
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19 October 2017
All of my experiences have been great when at Posner Park Chrysler Dodge. I have been in for service several times. Each time I am treated with respect and the staff is courteous. The last time I was in for an oil change, and from start to finish I was out in an hour. Great job!
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06 October 2017
Purchased my first new car at Posner Park Chrysler earlier this year and I couldn't have made a smarter choice! I'm happy with my car months later and the service when I take it in for maintenance is excellent. Adriana helped us find a great car and an even better deal; she's a true expert in the business. Not only did she anticipate our needs in helping us to select a vehicle, she worked relentlessly to find us the best deal on the vehicle and made the car buying process easy. I highly recommend Posner Park Chrysler Dodge Jeep RAM Fiat, and when you arrive ask for Adriana.
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26 September 2017
Tire Rack listed this dealer as a distributor to install wheels that you can order online and have them shipped there. First of all, I paid $427 for my wheels which included $75 shipping and they are nice rims. Posner ended up charging me $483 to install those rims. First they said I needed new sensors for all 4 tires to the tune of $400 which they didn't have and had to get from Toyota of Orlando. I told them I wanted to see those old sensors because I didn't believe they were bad. They then said its not really just the sensors, its the valve stems. They also could not find the old sensors that they removed. How convenient! Then the car had to be reprogrammed at Goodyear because apparently they don't have the capability to do that. Why are they a distributor for Tire Rack when they charge more to install the rims, than the rims actually cost? DO NOT go to this dealership for this reason, especially if you're a woman. I was royally ripped off today. I checked online and a sensor costs $49 new so they double charged me. I have filed complaints with various agencies and hope to get some of my money back. This dealer is a disgrace.
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20 September 2017
Great service! They truly treat you like family, and go above and beyond to help you any way they can. Clean facility, knowledgeable staff. I have purchased or helped in the purchase of 3 vehicles, and will plan to purchase all future vehicles there whenever possible.
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08 August 2017
Easiest car buying experience ever. Holly had everything ready to go before we even arrived at the dealership. Awesome customer service, and she knew and explained every feature of our new car. Marco made signing the paper work smooth and painless. Over all it was well worth the two hour drive.
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13 June 2017
This is by far the worst service department I have ever seen. They charge you 99$ for a diagnostic fee but then they also charge you a misc fee if $15 along with that. I asked what it was for and they tell me shop supplies to diagnose my vehicle. That is what the $99 is for. When questioning what was wrong with my vehicle they just told me what the code was reading. Then kept asking questions about other possible issues and got no where to finding out what is really wrong with my car. So all this money later and my car still ain't fixed. What they say is wrong has been changed 3 times now. Asked to talk to a manager and he was about rude as anything. He sits in the last seat on the right when you come into the service office. Then asked for the owners and was told that they live in Michigan but the website clearly states locally owned. These people need to get their asses together and treat people with respect. If it wasn't for our vehicles you all wouldn't have jobs.
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01 June 2017
We went to purchase a jeep compass today and had the best experience! We were helped by Holly, who made the transaction very easy and stress free. We had been looking for a car for some time now, and every other dealership was a headache. However this one was great. Holly was able to help us over the phone, prior to our drive down there so we didnt have to waste time going over prices. She was so friendly / helpful and genuine. We will definitely be back in the future!
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09 April 2017
Ask for Holly Patterson to get the most awesome experience in purchasing your car. In all my years of purchasing cars I have never experienced such over the top customer service that exceeded my expectations. You will not be disappointed. Five stars all the way . Do not hesitate… Do not wait… Call them now… You will not be disappointed!
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09 April 2017
I had the best experience purchasing a 2017 Ram 1500 Limited 4x4 from Posner Park- When I arrived I spoke to TonyHe asked Holly PATTERSON to assist me with my purchase- She provided the absolute best buying experience I have ever had buying a vehicle. I have purchased many new cars from several different dealerships throughout the years. Holly was helpful, friendly, courteous & efficient- She answered all of my questions & helped me get the exact vehicle I was looking for- I would highly recommend Posner Park to anyone looking to purchase a Dodge- As far as Tony, his entire staff & HOLLY.My hats off to you. You guys are true professionals! Thanks for helping to create a memorable buying experience- Keep up the good work! CK
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03 April 2017
I was extremely impressed with the knowledge, professionalism, and concernment my husband and I were given while trying to purchase our vehicle. It always seems to be a very cumbersome event for me. However, Tony and his team (Jackie and Elizabeth) made it all the worthwhile. We could not have asked for a better experience. We both highly recommend Tony to anyone that comes to this dealership and plan to continue to use this facility for future purchases. We thank you all for everything you did for us and will pay it forward with word of mouth. One more thing, lunch was a nice touch.
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