About
Location :
Added by Jopie, at 23 April 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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10 Reviews
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23 December 2017
Love my car but the service dept is terrible
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13 December 2017
I must be honest about this.
I called about a month ago regarding a recall for my car. Whoever i talked to was going to call me back when she found out if they could still get the part because its a fairly old car and the recall is almost up. (OK, cool). After about 5 hours, i decided to call back and found out she "forgot". I talked to a new person who simply put me on hold and ran down to services to find out quickly. I was then transferred to a man in services who claimed he ordered the part and i would receive a call when it arrived.
Fast forward to less than a week ago, still no call. I know it cant take this long for a part to come in. So i call again. My information was looked up, and low and behold, the part has been there for weeks!!
So we set up an appointment for today(12-12-17). I take the car in and wouldn't you guess it- they put my name on another part and my part was never ordered(not even shocked at this point).
I was told it has been ordered for certain today, and we will see what happens.
Cant say I'm pleased at all with so much incompetence.
Otherwise, everyone i talked to today at the shop was extremely nice. The receptionist at the service section was very helpful and apologetic. Thats the only nice thing i can say.response / report this review -
25 October 2017
Troy with service dept and the mechanic that worked on my truck are top notch I'll definitely be back for future services
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02 September 2017
Prompt,efficient and friendly service.
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25 July 2017
Was told to come on in to have my truck appraised. The salesman was very polite. But the used car manager gave me a quote that was very low. I then stated that is a slap in the face. I then proceeded to leave and the manager asked in a tone of your beneath me How much do you want for it . I replied not a thing and this was a waste of my time. The point is I was in the market to purchase a vehicle from them and then the manager then wanted to low ball me and act like he was doing me a favor by letting me breath the same air as him. They have some good employees but the management is questionable. I know I for one will take my business elsewhere and spread the word. Wish I could of had a better experience. - 5 🌟
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09 May 2017
Great deals awesome service
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11 April 2017
Great experience at Pioneer Chevy. Treated great, a great deal, a very satisfying experience.
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22 December 2016
Top notch. Very happy with the service I received. I got what I wanted with the features I wanted for a fair price. I also received a fair value for my trade in.
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16 July 2016
It was actually one of the worst visits we have had. We learned that TROY has been out ill. We learned he was not there for our scheduled appt. We sure missed him!
The lady, I think Lorie might of been her name, (DARK HAIR) middle aged lady.
She took our information, and we were there for a oil change and possible tire rotation.
We got there 9:00 AM and we waited, as I had mentioned that if the tech doing the oil change, could just check to see if we had a strut maybe going bad, as we had a vibrating and thumbing light sound on the front right side. My husband thought it might be a strut. I explained IF they could not that is fine, Ill make another appt, as we know it just might need checked to see if loose, going bad, as they would have tires off anyway..
Waited over 2 hours, my husband walked outside, and came back told me our car was sitting outside, Im like what? Come to find out, it had been done for awhile, was just sitting there.so I go out to their desks, as the lady that had taken care of us, she notified me, well she had our paper work, needed to finish it up, but technicians did not have time to really check out our strut, but did notice right side was loose and going bad, just by eye sight. Explained we needed to get both struts replaced etcafter a 15 minute conversation trying to get us to accept getting both struts replaced, we agree it needed done, could someone provide us costs, and we are both retired by husband going through cancer treatments, could they see if we could get a senior or a discount for getting both replaced. Oh yes, we will check, told us she would call me back that afternoon and let me know all about it.
Well it has been 4 days, and still NO PHONE CALL or NO FOLLOW up at all.
Very displeased about this entire service call we went to and the CUSTOMER SERVICE (keeping us posted and not calling us back was just uncalled for, plus not coming and telling us what was happening and why after 2 hours we were still in waiting room, thinking it was not even ready) WAS TERRIBLE!response / report this review -
30 April 2016
Got screwed on buying my car. Got nailed with fees after the fact when I was promised I would not be. Was promised damage to car paint that happened during transit BEFORE the sale would be fixed and never was. Nothing I was told before purchase was true I've called Chevrolet directly to ask about things I was told and they are clueless as to what I'm talking about. If it wasn't for the $14.99 oil change that would cost me $65 anywhere else I would not go back at all. Have to schedule a couple weeks in advance normally and the oil change takes awhile most times, both of which are annoying. Recently checked out a car at Family Ford for purchase and found out that it is owned by the same person as Pioneer and the car they tried to sell me wasn't worth anything near what they were pushing for. Oh they dinged my credit Hard twice! I didn't even buy a car!!. Drove 2 hours away to purchase a car from an HONEST dealership that was upfront with me and took the time to explain everything to make sure we got the right vehicle for the right deal. Nothing hidden nothing shady. Won't recommend, won't purchase again.
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