About
Location :
Added by Jopie, at 26 April 2017
Opening Hours
- Monday 6:00 AM – 12:00 AM
- Tuesday 6:00 AM – 12:00 AM
- Wednesday 6:00 AM – 12:00 AM
- Thursday 6:00 AM – 12:00 AM
- Friday 6:00 AM – 12:00 AM
- Saturday 6:00 AM – 12:00 AM
- Sunday 6:00 AM – 12:00 AM
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15 Reviews
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07 December 2017
Now I understand why this company has a 1.5 star and I wouldn't even give them that. My family arrived in Orlando, FL on the afternoon of thanksgiving for a family trip. Long story short we waited in line for over 45 minutes (when I say waited in line I mean we were the next customer) with no representatives at the desk at all!! Just 2 customers standing there looking around. Finally got called up only to have the 2 rudest gentlemen working for your company. I asked a simple question.. " why is everything taking so long" the employees response "who do you think you are." Excuse me, I am a paying customer. I never experience something like this before. Do not be in the customer service industry if you cannot properly communicate. I will never do business with this company again or any other company associated with them including Avis who owns them. Funny thing is I wasn't the only one, other customers and even employees of other car rental places said the samething about Payless Car. Advice to anyone traveling.. go with someone else even if you need to spend more, not worth the hassle, time, and frustration. I have always been a enterprise customer and now I know why only reason we went with Payless because my mother had points to use through Avis. NEVER AGAIN. And the name "Payless" is a scam anyway - every other rental place was within $20-$30 less or more. Side note - we even cancelled our rental with Payless.
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21 November 2017
I waited an 1 hour and 15 min to rent my car so if you are on a tight timeline, I wouldn’t advise going here. They only had one associate and she had to leave the area to go to their sister associates counter to print the documents. My car was brand new with less than 200 miles but was saturated in cigarette smoke, especially when using the AC, which is a necessity in Florida. So now I’ll have to trade the car in for one that doesn't stink and wait in that line all over again. I’ve rented several times from MCO in the last few weeks and recommend Alamo, Dollar or Thrifty. They have computers to check out with if they’re lines are long.
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18 November 2017
Landed to Orlando to find out they won’t allow our insurance company to cover the cost of the insurance. They will collect their money right away if anything happens. They will also charge you extra for insurance. That’s not what was told to us when you call the 1800 number. We brought our insurance card and the guy at the front desk said “we don’t take this, we work different here”. Terrible service at the front desk! DO NOT USE THIS COMPANY. Hidden fees. We ended up getting another company.
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17 November 2017
I see the poor reviews here but I have to say I had a good experience. While it took quite a while to get my car, Miss Hannah at the Orlando airport location did a wonderful job. I could not have asked for someone more customer service oriented. There were no cars available in the very low price range I had signed up for but she made sure I received a great car at the price committed to. The car was great. When I returned the car, the person checking me in was very fast and professional. You can't beat the value and this great team made all the difference in the experience.
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16 November 2017
Reserved car on line for $219.00 (all taxes included) for 5 days, When I arrived to pick up the vehicle the bill changed to $240.00, they claimed the proper taxes weren't applied (Not my fault, it was your web site that gave me the quote) I paid the extra money. They also tried to upsell me on there insurance but when I refused the wanted my Allstate policy number and expiration date. I had to call my agent to comply which took an additional 20 minutes. (I called the previous day to verify my car reservation and they never informed me I needed that information).
They also stated, bring the car back with 3/4 of a tank of gas(which I did) but when I returned the vehicle the agent told me there wasn't enough gas in the tank so they charged my credit card an additional $13.50 for 2 gallons of gas
I WILL NEVER USE THE COMPANY AGAIN. WHEN THEY PULL THIS S**T THEY ACTUALLY LOOSE CUSTOMERS,response / report this review -
22 October 2017
Never. Ever again!! Landed at Terminal B, went to the Payless counter, which was closed and had a note to go to Terminal A , okay 20 minutes later I find it Left with the car. THREE miles away from the airport, it's like something is dragging underneath kicking up stones. I pull over, look and see nothing but call roadside. THREE hours later. I am writing this while still sitting on the side of the freeway!!! Call the manager at the Orlando location mailbox full. After 10 times trying to reach their regular customer service I finally got someone and told them the situation. It is not their policy to send a car. I must wait for the tow truck. I asked if I was going to at least get a discount and the woman who barely spoke English said is there anything else I can help you with. I said I guess that means no and she hung up. Great start to my vacation and I will post everywhere and tell everyone DO NOT USE PAYLESS!!! 😡😡. Still sitting here by the way!!
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14 October 2017
Be careful when renting from here, the salesmen will try to push as many additional fees on you as possible. The gentleman helping me asked what kind of car I drove back home, and when I told him, he said he had the exact same car on hand and that he was going to put me on it. I asked him if there was an upgrade fee and he said no. After denying all the additional insurance he wanted to pile up on me, he hands me the bill for me to sign off on, and I immediately noticed the price difference from the "no charge" upgrade. I told him HE had said there weren't any additional upgrade fees, and he tried to write it off as taxes, so I took out my phone and calculated the taxes for him to show him I wasn't a moron. He caved and dropped it down to the original rate without downgrading the car, so at least there's that. Car return was a snap.
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23 September 2017
I wish I could choose no stars for this rating. We made a reservation online ahead of time. Our flight into Orlando was delayed twice due to weather. Called and explained that we now wouldn't be arriving until after midnight. They told us it was fine and we could pick up the car anytime after 6am, but before noon. We waited in a 4 person line for over a hour. When we finally got to the counter and spoke to George, he informed us that our reservation was cancelled. He tried to get us to use a rental place off site and said it would be half the price of their current rate, but he refused to tell us what their current rate was without taking our credit card info. We even said we would book it if he'd tell us the rate, but he laughed and said he couldn't. Anytime you asked him for an explanation he laughed in your face. He said whoever we talked to about our reservation lied. He'd ask to see the reservation and while we were finding it on the phone and attempting to show him, he wouldn't even look at it. He was so rude my mother actually began to cry. Never once apoligzed for the inconvenience or misunderstanding. Instead we went down the hall to EZ Rent-A-Car, nice cars, nice service, and they have a price match.
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22 August 2017
If I could give this business zero stars I would. Their customer service is terrible. I have used them before and never had a problem but this time was atrocious. I had a million different forms of ID to prove that my license in my maiden name and my credit card in my married name was, in fact, ME. They would not put through my reservation and give me the car. Ana, the woman at the counter, was beyond rude and basically said, "too bad" when I showed her all my different identifications. NEVER again. I went two counters down to Advantage Rental Car at MCO and they were amazing. Don't deal with these incompetent fools.
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15 August 2017
The worst service ever! My husband rented a car for a week but his business was cut short, instead of 6 days it was 3. They charged $75 a day!!! When I called they were not helpful and said we would receive an email withing 24-72 hours. A week later , no word so we called. There was no mistake, that's what they charge when you don't fulfill the complete week. Enterprise doesn't do this or Budget.
Another point is reservation number on the front of the information they gave us belongs to Budget and not Payless!!! BEWARE THEY ARE AWFUL!!! I am also a travel agent and will advise other agents NOT to use them.response / report this review -
14 June 2017
The worst, I wish I had read any of this reviews before, as I wait for already 50 minutes and losing valuable at my destination the person at the counter just tell me to wait with no result just wondering how much lo ger this is gonna take, besides that I reserved a spacious SUV and now all they have available is the smallest SUV with no option unless I upgrade to a bigger one, to make it worse the amount of money i Reserved it for, now doubles they added all kind of fees to make sure that rates goes as high as heaven, I just wish this ends soon as I will never come back to this place in my life, when I came to line with no one waiting I thought I was lucky while the other rent cars places are packed, now I understand why no body do business with this disaster.
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30 May 2017
I rented through an agency that aggregates all the prices and cars in a grid.. Payless had the most attractive price. The online agreement specifically stated "unlimited mileage" which I needed because I was picking up my son in Indiana for summer visitation. What a rude shock, to get to the counter and be told, "that rate is for a maximum of 100 miles per day and the car is not to leave the state of Florida." The clerk was exceedingly rude, said Payless didn't accept the insurance I had purchased through Allianz and exhibited a "take it or leave it" attitude. The car sat in my driveway for three days while I drove my 14 year old Buick to Indiana and prayed it would make it, but I had to buy three tires en route.. There are too many competitors in this business and I only wish I had read the reviews first.
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26 May 2017
Made a reservation for a full size car rental. Was quoted $182.78. I found it to be a reasonable quote until I arrived to pick up the rental. When I arrive in Orlando, I'm told by the Payless representative that the full sized car that I had requested was not available. I then was offered an economy sized car. When I told the representative that we are a family of five, she told me that we might fit a bit uncomfortable and that our two luggage bags might not fit. There is where she told me that I can upgrade to an SUV. The normal upgrade would be an additional $30 a day but that she can give it to me for half the price. I was really hesitant about the upgrade but I felt as if though I was placed between a rock and a hard place. It was either have my family sitting in a car very uncomfortably or having to upgrade (not by choice) to a more roomy vehicle. I was also told that I had to option of using their gas option program or filling up the tank before returning the car. I told her that I didn't want that option and that I would return the vehicle with a full tank. She told me not to worry about it because the money would be refunded once I returned the vehicle with a full tank. I was never told that I had to see the customer service rep at the counter to have my money refunded. I ended up paying $430.30 after all was said and done. When I called to find out where my refund was, I was told my the customer service rep that upon further review of my complaint, I was not eligible for a refund because I was my choice to upgrade and that I had to show proof of receipt that I had filled up the tank. Once they scan the vehicle in the terminal it shows that the vehicle was returned with a full tank. To them that was not acceptable and just wanted to hang up the phone. When I asked to speak with a supervisor, I was told that the supervisor was in a meeting. I ask to speak with a manager and was told that there was none available. If I would have known that I was going to pay this much for a rental and get hassled for it I would have gone somewhere else. I AM NEVER RENTING A CAR FROM PAYLESS CAR RENTAL AGAIN. TOTALLY DISGUSTED WITH THE SERVICE AND ALL THE HIDDEN FEES THEY DON'T TELL YOU ABOUT. Since Payless Car Rental did not want to help me, I'm taking this to social media and the news media. People need to know about these thieves on how they rip people off. NOT EVEN WORTH THE ONE STAR RATING.
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20 May 2017
I needed to make a change in my reservation and called in and talked to an agent named Vincent. He provided me a very satisfied customer service with courtesy and quickly help to make the change I needed. it hard to have a good customer service these day but I got one today :-)
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03 May 2017
Picked up car at the Orlando airport. The employee was strongly urging me to upgrade to a mid-size as they did not believe my luggage would fit in the economy sized car (even though I had one carry on suitcase and a backpack). I was specifically told that I could not decline roadside assistance, I asked several times why I could not decline this coverage and was told that it is just on every contract and that it couldn’t be removed. I was charged for pre-paid gas even though I was not told about it, I found out as I returned the car with a full tank of gas. They did reverse this charge, but only after I waited in line for 20 minutes at a customer service desk. Just a completely unethical business model, it is worth a few more dollars a day to rent from a different company.
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