Horrible experience. My grandmother can in through the emergency dept for immobility. She was not given a room, but a corner in front of the nurse's station. When she needed to void, two screens were put up to attempt some privacy. After all tests were performed, and a fractured pelvis was diagnosed, she was placed in an observation room that had no windows and no television or radio. As a elder that had dementia and from out of state the atmosphere was not conducive for her. And there was no suitable accommodation for a family member to stay with her to soothe her experience. And after my concerns all that was said was this was a new addition to the hospital.
I called the next day, on a Saturday, looking for the physical therapist that was to evaluate my grandmother and no one had a number for the on call person even though the ER doctor stated she would be seen on a Saturday.
If I could give zero stars I would. My father and I arrived at the ER at 8:45. It is now 2:30AM and we still have yet to be seen. There is no plausible reason to wait over 5 hours to see a doctor in an EMERGENCY ROOM. There are only 5 people in the waiting area. All who have been here for hours. They have called the same three names over and over. The staff is absolutely no help at all. When we ask if we'll be able to see a doctor soon the only reply we get is "we're looking for a bed." If you have an emergency I suggest you save yourself some time and frustration and go elsewhere. The amount of unprofessionalism in this place is astounding. This is my first and LAST time coming to this hospital.
Our Mother was on the 5th floor SSU unit we can't say enough about the staff, they went above and beyond their duties to give her and the family support and encouragement. She was there almost a week and all her needs were taken care of. Thanks again for the superior job.
The Douglas Family
Their ER is the absolute WORST! I got their at 12am finally got to the back at 330. The doctor just wanted to send me home saying I was just having stomach pains but I insisted and wasn't settling for it only to find out I really had some serious issues going on.i was told I would be getting admitted since 9am. Rachel was a nice nurse but the one she sent after was nasty.She said she was sending in the doctor and charge nurse but they didn't come. She came back with papers only to sign myself out. 830pm came along and I still haven't heard about getting a room. They had people all out in the halls in beds. Which I think is terrible seeing that their conditions didn't look good! I'm not a person that runs to the ER unless need be and that was an awful experience 👎🏾👎🏾 If you can help it try Lexington or Baptist‼️
They are truly a life saver. On my last visit my foot was completely detached from my leg and from the time medics picked me up throughout the entire experience, I never had to deal with any pain. And they were able to reattach my foot to my leg and today I'm walking again.
God bless you all.