Everyone is so nice and wonderful. 2 years ago i had to have surgery there and everyone ALL of my doctors and nurses were so nice and gentle and after 3 days they put in a referral so that i could go to physical therapy. Without them i probably would have broken my leg or my leg would have become paralyzed. So THANK YOU Eisenhower!!!
3 to 4 hour wait in the ER. People who have been here 30 mins going back before myself.
Disorganized, and calls back the wrong patient 20 minutes late, then says to go wait in the lobby until you are called correctly (30 minutes after appt.). Maybe call by last name and first name and this wouldn't happen. I hope I dont ever have to come back!!!
Endless cycle of appointment after appointment with no follow up from the staff. Attempted to contact a patient advocate, and they won't even return my call. Over complicate matters with illogical requirements.
I always receive excellent care when I need!
Rude Doctors, long waits to see a specialist, long waiting time at the pharmacy and overall very disorganized.
It has good emergency service. Once visited with minor infection. Treated well.
Good hospitality. :D
The staff at Eisenhower is extremely friendly, no complaints there..but that's about where the praise ends for me. It seems as though there is a massive lack of medical professionals and patients, and between the different departments within the hospital. In many cases it feels as though people have been promoted to their highest level of incompetentcy. This miscommunication results in wasted time, duplication of procedures, and general unpleasantness for the patient. The other huge issue I have is the lack of separation between healthy and obviously sick patients. In Radiology for example, I waited for a knee xray alongside someone with a hacking cough, runny nose, and watery eyes. 36 hours later, I received the gift that keeps on giving, a very nasty viral respiratory infection. Fast forward to 10 days later and a follow up appointment. This time, I left with hand, foot, and mouth disease. These are preventable by simply keeping the obviously ill people in a separate waiting area. Calling to schedule an appointment is also extremely frustrating. I called 3 times today to schedule an appointment, each time to be told by a recording that my wait time was upwards of 28 minutes. I think the ideas in place are good, but until the communication improves, Eisenhower will continue wast time and money. The waiting areas are a cesspool of disease, and that could also be easily prevented in many cases by mainting "well patient" waiting areas.
Myself and my children have never gotten good care at Eisenhower in the 2years and 6months since we have moved here. Wish I was able to go off post but can't. I was a military brat for 19 years. Been a military wife for 14 years. In the 33 years of me living the military family lifestyle. This is the worst place for healthcare. I have had many Duty stations that don't have great health care but it wasn't as bad as this and I am praying every single day that we get orders so we can get out of here so I can get the proper care that I need for my autoimmune disease that I have.
My husband was emergency admitted to this facility in June. He was there for an extended period of time. The doctors, nurses, and surgeons surpassed our expectations! We were 22 hours from our home. This was very frightening for me. Our children made arrangements to be there with us. Everyone at this hospital treated my husband with the utmost care and respect, kept his hopes high and was phenomenal about keeping our entire family informed on every decision on medical treatment that was necessary. My entire family expressed our gratitude to all of them, including the fine kitchen help and cleaning crew! We felt that God was truly watching over us in our time of need! I cannot thank you all enough! May God bless each and every one of you!!
With love and appreciation,
Deb M.