*2017* It's going to VERY important the your installers become better versed on tech side of devices, gotta move forward with the times and not expect customers to "figure it out" *OR* offer a (not included) $99 for a Geek Squad type person to come.
*OTHERWISE*
There were a few miss-steps on forgetting to bring key pads and all the remotes, BUT overall the tech who installed the actual motors and brackets did a good job and a few trips back out in a very timely manner got us squared away.
Jay was our sales person and personally I'd give that guy 5 stars. Professional, curtious and patient with our situation. He even helped me do some stuff "outside the scope" of the typical job.
I appreciated it Jay!
Christy Spillman and the Overhead Door Co. of Indianapolis is a really well run company taking care of the needs of their customers and suppliers.They have been clients and advertisers with us at Christian Phone Book for years.
Kenton Yohey Christian Phone Book
Called at 830 on a Saturday morning and my garage door was fixed by 2.
Guy that came out was friendly, worked quickly and not only fixed the door but had it running noticeably smoother/quieter than before.
$56 service call plus parts and labor for 2 replaced springs was at the lower end of what I expected.
Showed up didn't fix anything charged 60.00. Wanted 850.00 to replace door. I call another place they ordered the part and repaired the door for less than 200.00.
There were a few mis-steps on forgetting to bring key pads and all the remotes, BUT overall the tech who installed the actual motors and brackets did a good job and a few trips back out in a very timely manner got us squared away.
Jay was our sales person and personally I'd give that guy 5 stars. Professional, curtious and patient with our situation. He even helped me do some stuff "outside the scope" of the typical job.
I appreciated it Jay!
Getting ready to phone them about a new lock for the security door, and I imagine, as always and as others have echoed, the service will be great! We've been overhead door customers since early 2000. At any rate, you get the point--a REPEAT, satisfied Customer ') OOPS! Spoke, well, wrote too soon. Brittany in residential sales, had absolutely NO idea what I was talking about when I used the term black, steel, "SECURITY" Door--she stated, and I quote: "I have absolutely no idea what you're talking about; is it like an entry door, is it a garage door?". Really Brittany? And Clint, in Specialty sales, whom she transferred me to, seemed irritated by my call; or was it my voice, or just what? Oh well, so much for "phone" customer service. 2 thumbs DOWN!
Don't worry about doing anymore research. Go with Overhead Door and you won't regret it! They were at my house within a half hour of calling. Phil quickly got my garage door secured and had my new one scheduled for delivery and installation. Justin was on time with the installation and did a great job. I am super impressed with the customer service. You guys rock.