My favorite place to shop for kids clothes! As fast as they grow out of them, this is the perfect store!
The staff here is always kind and helpful. The prices are kinda hit and miss I feel like. Sometimes you get a great deal and sometimes things are overpriced. I use mainly cloth diapers on my 2 kids and they have a decent selection for $3-$5 and inserts for $1 & $2 each.
Got $50.50 for my gently used items and a brand new doll house: bassinet, kids wheel barrow and garden set, sled, brand new: 3 story wooden Lalaloopsy house still in the box.
It's a very cool concept to sell the things that you and your children no longer need and perhaps make a little extra fun money but the staff for the most part seem very stressed and not very friendly. they will say the words that need to be said like thank you and have a nice day but there's no meaning or emotion , almost gives you the feeling that somehow they think they're better than you because you're selling your used goods and they can say yay or nay .will I go back again to sell some of my children's used items? sure it's extra cash but perhaps the staff will read the reviews and work on their customer service skills.
Amount of nice clothes (think Polo, Under Armour, etc.) is unbelievable, and their prices are out of this world.
I have a bitter sweet customer service experience with this company. Staff could be more customer friendly to sellers & should remember that sellers are potential buyers. Word of mouth travels and even if this is a established company the goal should always be to attractive new/more business. First off, I normally donate my children items (rather used or still tagged) to the Cherry Street Mission or Salvation Army because I would rather people benefit from them for a cheap price or free, however this past Sunday I decided to take the fairly used to brand new with tags items to ONCE UPON A CHILD (Sylvania Location); an suggestion from a friend. Anything used was rewashed the night before, dried and neatly folded, & any thing brand new (never worn), formal apparel or outwear was put on hangers & had a see through bag put on top (for protection), along with grouped by classifications. When I walked in (without my items), there were two cashiers standing at the registers & only one of them spoke or greeted me, the other gave me a unpleasant look, honestly made me feel unwanted. My initial question was "when was a good time to bring in items to be viewed," the more friendly cashier answered my question. The other cashier continue to ignore me. When I came in with the items the cashier who wasn't customer friendly was the one to check me in, she still did not smile nor speak, and began lecturing me on my items being bagged. I understand there may have been a policy but as a first time seller, her approach was very nasty, "sometimes it is not what you say, it is how you say it." To sum up the story, the more approachable cashier is the one who went through my things, she was able to purchase majority of my items and even complimented quite a few things. I did not receive much for brand new items that I paid a lot for but it was a last minute decision and I appreciate what was able to be bought, I understand they cant afford to buy them for what you paid. Moral of the story the staff could be a lot more friendly to sellers, just as they would to people that are buying. It is all a business and sellers could be potential buyers so staff needs to keep this in mind. A simple smile and greeting should be the expectation of the management team. Customers should not feel like the staff is annoyed or unapproachable.
Very helpful. Picked 2 shirts out for me and held them until I could get them later that day. Staff pleasant in-store.
Great prices. We always find something useful here. Much better than paying for new items that your kid will outgrow in a matter of months.
I was trying to give some stuff away free but they are going to tell me too get a spot out and bring it back? PLEASE I DIDN'T WANT T H E MONEY SO I GAVE IT TO SAVERS MY GRANDSON STILLER
Really cool stuff. Very nice staff!
This is where I took all of my daughters slightly used clothing and toys. Kids barely wear their clothing before they outgrow and are into the next size. This is a great opportunity to make a little cash on those items. Great deals here as well.
It's an ok place to shop. But if you're selling your things. You're better off selling it online yourself. They will rob you. You can bring something in that cost 100. They're going to give you 10 bucks.