Excellent experience at Volvo Of Ocala! Scott Mauck in sales and John Hollier in Finance were very professional and made the car buying experience enjoyable!
Thanks again :)
Had a great first car buying experience at Volvo of Ocala. Scott Mauck (salesperson) was very helpful and friendly and was able to work with me to finalize a good price for a 2015 subaru forester. The staff was friendly and efficient, and I would recommend checking out this dealership if you're in search of a used (or new) vehicle.
Came in shopping for a car. Never really considered a Volvo before but a few of my friends had recommended them.
I still came in with doubts. I must say I was extremely impressed Scott Mauck my salesmen was the most uplifting salesmen i have ever met. usually the car buying experience is nerve racking but Scott did his best to make sure me and my husband where comfortable. and made the process fun.
now we did not buy one on the first day knowing that we had to do research but as soon as we met the next salesman at the Buick dealership I knew that we had to go back. It seemed simple in my husband and my head. I mean Volvo had the best vehicle and buy far the best sales team. Thank you Scott for the experience and thank you Volvo of Ocala.
They listed a used 2011 Ford Focus for $4,223. Went in & Raul, the salesman, told us that banks won't finance that car unless we finance over $7,500. I told Raul flat-out that the car was NOT worth anywhere near $7,500 (it was a basic model with no frills, a putrid green color, and was VERY worn inside) and we wouldn't buy it for that. He said, "We'll make the numbers work."
We went in and he "ran the numbers" and came back with a paper that had a list of fees, including a $599 dealer fee PLUS a $1,500 Accessories Fee. Accessories you ask? I did, too, & was told that was their inspection fee!!! (Holy cow, did they put in a new engine?!!) Bottom line of all of their feesdrum roll pleasea little over $7,500. Hmmmmmm, coincidence? Yeah, I didn't think so, either. We walked out. SO dishonest and not worth my time. I would give them NO STARS, but this won't let me. Save yourself a LOT of grief & pass this dealership by.
Contacted the dealership via e-mail about a 2017 certified pre-owned Subaru Outback and Josh C got back to me with a price quote lightning fast (which I appreciate). However, after I e-mailed him back expressing my concern about the price he responded in a passive-aggressive and patronizing manner. I wrote: Thank you for your quick reply however it makes no sense to me to pay that price when for just a bit more I can get a brand-spanking new one and his reply was: "Your absolutely correct, for roughly $40,000 you could get a 2018 touring outback."
Very disappointed I will not bad mouth the owner I don't know them. I wasted a couple hours of my time they made me feel like I was wasting their time to bad I liked the car . Maybe the next dealer will treat me like I matter.
Josh Crotsley is the best salesman I have ever experienced, he is kind and genuine, & makes the customer feel truly cared for. My entire experience here was the best I've had at any dealership. I highly reccomend Volvo of Ocala.
Scott Mauck was great. I especially like how he explained various features of the Volvo with enthusiasm! He was not pushy and gave us time to discuss and decide what we wanted.
Visited Volvo/Subaru of Ocala in person after calling the business regarding a used car they had advertised on line. After about one hour , they told me they could not find that car and began telling me about higher priced cars and one wrecked car they had in stock. Finally, I was told that they located that advertised car, but it was located on one of their lots in South Florida. If you want to see that car, you will need to go to South Florida; however, we have other cars on this lot that you can drive home today. We bought a like new car from a dealer in Orlando. No Bait and Switch there.
Ocala Subaru/Volvo would NOT honor the TRUE CAR Price Guarantee on a one of their cars advertised on TRUECAR,
They tried to charge me nearly $1500 more than the True Car guaranteed price.
And, they knew I had driven 1.2 (90 miles) to buy it.
The overall experience here was wonderful and better than any dealership I have ever been to! The staff was incredibly helpful and treated me like royalty. I will definitely keep my business with them. The sweetest receptionist Michelle helped make my entire visit smooth and pleasant. Thank you so much again Michelle!
I recently called to ask questions about hours and needed to speak with the service department. A young lady "Michelle" who answered the phone was able to respond to my questions and direct me to the correct person. 5 stars to the wonderful customer service presented by Michelle. She brought me in as a customer and now I wouldn't go anywhere else!
I have purchased many cars over the years, with some good and some bad experiences. Yesterday, I purchased a used vehicle from Ocala Volvo, and it was hands down the best experience I've ever had. I live two hours from Ocala, so I negotiated the price over the phone. Leanne was my salesperson, and she could not have been more pleasant and easy to work with. The General Manager was also fantastic. I made an offer and they agreed, giving me a very fair price with zero haggling. They even kept the dealership open for an extra hour so I could drive down there on Thanksgiving eve.
Based on my past experience with other dealers, I half expected to be faced with some unpleasant surprise when I sat down to sign the paperwork. Instead, the car was perfect and the contract was just as they said it would be. It took all of five minutes to sign the contract and write the check. There was no attempt to add anything unexpected or sell me an extended warranty.
The next time I am in the market for an automobile these will be the first people I call. Do yourself a favor and do business with these people. They make the automobile buying experience what it should be.