Dylan with Northwest was very helpful, professional, personable, and efficient when I had a suuuuper flat tire a few nights ago! Excellent service. They were held up towing a wreck, and I was updated with what was going on and that I was next in line.
I recently got into a car wreck and Dylan was very helpful and nice and considerate. He was very professional and easy to work with. He knew what he was doing and made it very easy to make a paying customer satisfied under the circumstances on one of my worst days. Thanks Dylan you’re the Man!
Jason and his staff are great! I have used them many times and they have always been easy to work with, dependable, and affordable! Never have had to wait any longer than the expected timeframe for towing! I recommend them for business use or personal use! Great Company!!!
Quick service. Will change tires and give tows for very reasonable price. Very nice tow worker.
The guy who towed me was awesome… However, when I called to ask a question about a receipt that I was never given, I was on hold forever. Not a big problem, I don't mind waiting for them to look up the information… But the second woman who got on the phone was just plain rude. They got the job done, but they are seriously lacking in customer service skills in that office! Too bad, this could've been a five star review!
Towed a friend's car after a wreck without consent.
Horrible. Horrible customer service. Treated u like crap and a wouldnt let me get my vehicle out until my buddy whos a cop called em and then magically im able to get my car. Rip off and everyone in muncie knows it.
I had a very positive experience with Northwest Towing. Everyone who answered the phone was polite and courteous. The driver was respectful and helpful. I could not have been more pleased with the service.
Walked in and got immediate attitude from the young girl working who wasn't very helpful. She was more interested in her dads phone call than helping. Visited 3 times but still can't get the car because "no one is there to take me back to get the car" they need serious help.
I just had my car towed by Northwest. After trying to deal with Nye's, I decided to try another towing company. The woman I talked to on the phone was very helpful and nice. The man who came and picked up my car was friendly also. A much better choice than Nye's.