Nordstrom Fashion Place
6191 S State St, Murray, UT 84107, USAAbout
Location :
Added by Jopie, at 09 August 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 6:00 PM
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13 Reviews
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14 December 2017
Extremely disappointed in Nordstrom and their PRICE MATCHING (or lack therof) POLICY. I recently visited the store for some shoes for my wife. The associate was helpful until it came time to purchase the item. Since it was Christmas time and the shoes were $189.99, I thought I would check and see if anyone was running any promotions. I pulled up 3 different websites on my phone (Amazon, Wiggles and Adidas) all 3 had the same exact item in stock in the same exact size (with free shipping and free returns) and ALL for around $126.00 and Nordstrom WOULD NOT PRICE MATCH. It was excuse after excuse after excuse. I left the store without purchasing the shoes as the difference in price was significant. I went to their website and started a chat with a Nordstrom Rep who told me they would price match no matter what. After I gave her the first Amazon link out came excuse after excuse about why they could not price match again. Then, I provided the link from the shoe manufactures website (Adidas dot com) and after significant back and forth again and excuse after excuse the Chat Rep said they could not price match because they could not find the item I wanted on their website, but I was then told that not all of the items they carry are listed on their website. The Chat Rep then suggest that I (the Customer) contact the store that I was just at and tell them to price match the item. Great Customer Service right? Let's not take care of the customer, let's shift the blame to them and then ask them to call and enforce the company's own policies with the company's employees. I then told the Chat Rep that she should contact the store on my behalf as that is how proper customer service should be. She then said she would call the store and get approval for the price match. After 30 min went by I simply decided to just go to Adidas dot com and with 3 clicks purchased the shoes i originally wanted directly from Adidas. Nordstrom, you are far from what you used to be and I will NEVER give your store another dime. You have lost sight of the one thing that used to set you apart from everyone else.
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10 December 2017
After being profiled at Dillard's while trying on designer sunglasses, and called security to follow me around. I stopped by and purchased some Burberry sunglasses from Hada. Best Customer service at Fashion Place mall is at Nordstrom.
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22 November 2017
I love Nordstrom and usually find the customer service to be great, too. However, last Saturday, I had a rude and apathetic shoe salesman “help” me as I tried to find the perfect bootie to replace my current worn out Sam Edelman’s. I noted to him that I’ve been looking for a couple weeks and have even tried on different pairs at Nordstrom, and that seemed to annoy him. I think he thought I wouldn’t be an easy sell or something even though I was desperate to find the right replacement! He barely made eye contact with me, seemed annoyed every time I asked for another shoe or size, did nothing to help me find what I was looking for, and didn’t say goodbye. I definitely felt like I was a nuisance to this guy, which made the whole experience stressful. Needless to say, I didn’t buy anything and to be honest, I’m hesitant to ever buy shoes in person from Nordstrom again.
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31 October 2017
Good shoes/ clothes, but the staff is on commission and would rather sell you anything, than sell you the right thing.
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30 October 2017
Worst nordstroms ever.!!!
I bought a watch and within days, the battery died. Took it wal-Mary and they couldn't change the battery. No big deal I will take it back. I just bought it and they swapped it out and since they didn't have the exact watch anymore, swapped it out for another one same brand I like.!
Within a week the watch band where it snaps on the interface, begins to cut me. Legit, blood and all. I return it, they gave me credit at only 1/2 what I paid for rack price but told my watch is at rack u can look but we have no way of knowing for sure, so yet again, upgrade the watch and return. Than a couple months, my metal band breaks, the screw that holds it broke off, while I was just standing talking to someone, it breaks and falls off. What the heck..!
So I ending up talking actually dealing with the dept manager. And when I told her about yet another problem I was having, she told me, so rudely "I'm sorry, we could do store credit, but only for around $75. She doesn't bother to look up my receipt, being really rude, almost has me in tears.! I told her I paid $3something and I really like the watch, just want one that won't break.! She denied me purchasing one. The dept manager seriously refused and didn't allow me to buy a watch.! R u kidding. I asked for the store manager, she was much sweetie and she refunded me what I paid. But the dept manager of watch and jewelry, beware, she is really strong and rude. Won't b ever comin back hereresponse / report this review -
23 September 2017
I had an appointment scheduled on Friday September 22, 2017 @ 10am with the Charlotte Tilbury counter for their special event. I came at 10 and first had my mini facial with Karri, who is amazing and did such a good job. I love the products and was ready to buy several different things. After this, I was supposed to get my makeup done with Katia. She had me sit on the chair and was gathering the supplies for my make-over, when another customer happened to stop by. At this moment, Katia turned all her attention to this particular person. It was obviously someone she had helped out before. She asked me if it was ok if she helped out this customer for a quick second. I reluctantly said "ok". Twenty minutes later I was still sitting in the makeup chair with no communication from Katia about whether she would be getting back with me soon. She was completely engaged with this other customer, doing a color match, helping her pick out samples and ringing her up, while just leaving me to sit and wait. Keep in mind that I had an appointment for this service and was very willing to spend money on product. She did not in any way seem in a hurry to get back to me. I ended up having to leave, I could not wait for her any longer. I told her that I had to leave and she said , "Oh well can you come back another time?" I said "No, that is why I made an appointment!". She just said "ok" and went back to helping the other customer. I was very disappointed with the service from Katia, I expected a lot more from Nordstrom. It was like she thought the other customer would make her more money so she just completely abandoned me. Little did she know that I was willing to spend several hundred dollars due to the fact that it is my birthday next week and wanted to buy a whole new makeup/skincare line. Myself and several of my family members shop almost exclusively at Nordstrom, but after this experience, I am not sure we will be shopping there anymore. I left completely confused and disappointed. I felt that she didn't think I was worthy of her time. I really love the Charlotte Tilbury line, but I feel that I will have to go somewhere else if this the way customers are treated. She was the only one working the counter and I understand being short-handed, but this could have been handled so much better than it was, especially at Nordstrom.
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09 July 2017
My review is about the perfume\cologne section in this store. I would give zero stars if I had the option. I was at this store on 7/8/2017 around 2 pm, I was looking for a men's cologne( terre d'hermes ) which they did not carry, so I started checking out other cologne's while I was there and a sales lady was helping me out, I don't have any complaints with the lady who was helping me. While the lady was talking to me, a male sales associate working in the cologne department barged into our conversation and asked the lady to help another customer and went on to do his work, which was very rude, I left the store immediately. I've never had such bad customer services from any of the Macy's stores in SLC area. I used to like Nordstrom, but this one bad apple caused such a bad experience that I hate going to Nordstrom for any of my future purchases. I will stick with Macy's and Amazon for my shopping needs.
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14 June 2017
I love Nordstrom. I have a family of 5 and I buy all of our clothes and shoes from Nordstrom. I love the free shipping and returns! Shipping only takes 3 days!! Buying mac from the store can be a little chaotic.
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09 May 2017
Has a pretty good selection and is clean and professional. From what I remember the service was good.
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19 April 2017
This has been my favorite Nordstrom's for years! James in Accessories is fantastic and always goes above and beyond to take care of me and my friends.
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06 March 2017
I love this store alot
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20 September 2016
Megan and Tan saved my wedding dress after a major muck up with their alterations staff! They over nighted a new dress and were able to do same day alterations!
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16 August 2016
Great customer service! They are so quick and always helpful. I am very impressed with this Nordstrom's particularly.
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