Nordstrom Dadeland Mall
7239 N Kendall Dr, Miami, FL 33156, USAAbout
Location :
Added by Jopie, at 30 September 2016
Opening Hours
- Monday 10:00 AM – 9:30 PM
- Tuesday 10:00 AM – 9:30 PM
- Wednesday 10:00 AM – 9:30 PM
- Thursday 10:00 AM – 9:30 PM
- Friday 10:00 AM – 9:30 PM
- Saturday 10:00 AM – 9:30 PM
- Sunday 12:00 – 7:00 PM
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9 Reviews
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01 December 2017
What's not to love? Best selection, competitive pricing and friendly staff! Lifetime customer :)
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27 October 2017
I drove in traffic for 1.5 hour and was told that my order was exchanged because “everything is sold out”, which I believe is a lie.
About one or two weeks ago, I visited your Estée Lauder counter and pre-ordered two Holiday gift sets. When I made the purchase, I told the sales lady, I only want the two of the color A gift sets. She confirmed with me that there’s no problem, color A is a daily wear color. I had another person with me when we had this conversation, and the other person also remembers this conversation very well. I am sure there’s no misunderstanding in this part.
The sales lady gave me her business card, and told me that I could text her if I need anything else. In the past week, I texted her, place another $400 order, and reminded her that I am going to pick up everything today 10/23. I confirmed with her that I want color A set again. She confirmed.
I was expecting a pleasant shopping experience. When I came to pick up my order today 10/23/2017, I was first told that she doesn’t have color A set anymore, everything is sold out; she only has two sets of color B left for me. I told her that this is not acceptable, I pre-ordered, no reason not to tell me until today. I want to cancel the order of the two gifts sets.
And then she told me she has an extra color A gift set, which belongs to another customer, but “the customer might like color B as well”. I finally understand why my two color A sets are “sold out” for no reason. I told her no, I will return the two gifts sets without further discussion.
This kind of trick make your brand look very cheap in a customer’s eyes. I might not be a VIP or high value customer to you, a $600 one time order might mean nothing to you.
But honesty and courtesy are what keeps your customers come back.
Very disappointed. I would really like to speak to someone about this. What number should I call?
Updated on 10/27/2017:
Both Sam (the store manager) and Jerry (assistant manager?) are very professional and helpful. They called me and offered to fix the issue. I do appreciate your efforts in resolving this issue. However, a bad shopping experience will not go away. I will not go back.response / report this review -
17 September 2017
Can find exactly what I came for 85% of the time. They need to step the women's shoe game up and that will take them to 5-stars for me.
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09 August 2017
Arturo in customer service went way above and beyond for us. He hand delivered clothes and shoes to my husband's hotel for an unexpected business meeting.
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09 June 2017
Returned a dress and fast service
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15 May 2017
I have large breast and it has always been hard for me to get a good bra fit. I discover professional bra fitting years ago at a store in Aventura Mall but that store has close. I have tried the regular stores such as Victoria Secret and Soma with no success. I have never shopped at Nordstrom but I heard from a coworker that their costumer service was great. I also google reviews online and decided to give it a tried. I walked into the bra section and saw a young women helping another costumer. When she was done she asked me if I needed it help. I was very skeptical at first but decided to ask her if she could do a bra fitting. She was supper knowledgeable and did a very professional bra fitting. I end up buying 3 bras. I am extremely satisfied with the service and professionalism of Veruska Elizor. Nordstrom is definitely my new place for bras.
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05 May 2017
I am sorry to rate today's experience at the Bistro as terrible: the service was slow (there was one cashier taking orders while tables were empty); the food was poor at best (the bread of the club sandwiches was so hard my mother and my nanny could not eat it), even the signature warm bread pudding was burnt and delayed; and although I had asked for a candle with the dessert (I had intended to make it special for my Mom's Birthday today) when the pudding arrived the waitress said, sorry no candles, oh, and sorry no mints either. I wonder if the store is closing, or if the Bistro is closing or if there is some other issue going on. On the way out I asked if the manager was at hand, "yes, way over on the other side of the store". Good place for the manage to be!!! Could he get any further away from the action???
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16 November 2016
I'd give it one star alone if it weren't for Marly, I believe that's her name. I went to pick up an online order, it was a men's fragrance gift set yet I headed over to the women's fragrance department to get it gift wrapped. The first lady i encountered was just so rude and acted as if it was a hassle to wrap it up for me. Marly on the other hand was very sweet and attentive, and gladly wrapped it for me. Also some other random lady asked for my ID while I was getting the gift wrapped, for no reason at all, I did hand it over because I did not think anything of it at the moment, however, there was no need of her to ask for my ID, very weird.
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07 October 2016
My experience was horrible . I always buy my face products at the clarins counter. The customer service provided by uzma was the worse service ever. U really need to do something about it. Cause as this particular person still working for you i would never go back to shop at the store. No morals at all. She was very disrespectful. After all my years shopping for clarins never got this kind of customer sevice.
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Gloria Velezresponse / report this review
