Lids Locker Room

Location :

11401 NW 12th St #473, Miami, FL 33172
Added by Jopie, at 23 December 2015

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• Anonymous

  28 December 2016

  came to get something embroidered, The staff is very helpful and know what they are doing!

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• Anonymous

  21 December 2016

  If I could give a worst rating than one star , they wouldn't have even earned that. First to start I'm an avid lids shopper do to my fitted cap addiction , I currently personally own more than 40 ;as I was looking to further more expand my collection today.
  I arrived into Lids without even a proper welcome which if you go to lids often , their employees are usually very attentive warm and welcoming , I received no type of acknowledgment what so ever , until I approached the hat wall toward the back left hand side of the store. I gazed over the many different choices of hats which never takes me long to decide because I usually have an idea of what type of hat and what color I'm coming in to purchase . I noticed a grey black and white miami marlins fitted cap that I had to have. There weren't many left , maybe about four hats of that specific type . With my head being so big (7.5/8) I figured it was a long shot that they would even have my size; but they did😊 I grabbed the hat looked it over which I always do before I try it on then purchase it. I noticed it had a small stain on the back, resembled chocolate . I took the hat to the counter and I asked the lady standing there if they could discount the hat do to the fact that it had a stain on it. (Everyone who buys these hats from lids know that they are not a cheap buy $34.99). I was willing to purchase the hat only if they discounted the price . I figured that was a no. Brainer. The lady behind the counter told me they don't discount hat prices, then she proceeded to walk around the counter to a stand holding hat cleaners and loose brushes and proceeded to attempt to clean the hat with the brush which just left the stain even bigger and wet and left the hats cloth distressed which she didn't seem to understand the concept of . I asked her who she thought would spend $40 on a spotted up hat that she miserably failed at attempting to clean . I was dumbfounded . I immediately asked to speak to a manager (I should of known after dealing with this last employee I was beating a dead horse). The manager comes to the counter I show him the hat, explain the situation he looks at the hat, tosses it on the counter and then looks at me and says ,regardless of the fact that the hat is stained lids will not discount it.
  
  The unprofessionalism in this place is appalling. After so many wonderful trips to one of my favorite places , This truly ruined the experience. I hope lids acts on this, as customers should be treated with more respect especially when they spend an awful lot of money in your stores. We shouldn't have to be forced to pay full price for damaged products . Why would you have damaged products on your shelf any way ? This entire experience left me feeling disappointed, and pissed off. I mean clearly I took 45 mins out of my day to compose this review.

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• Anonymous

  31 July 2016

  Very nice people work here, which helped and advised me while shopping for a previous year's tshirt.

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• Anonymous

  09 March 2016

  Loja para quem gosta de bones, chapéus e gorros

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• Anonymous

  30 December 2015

  buenas el día 26/12/2015 hice una compra de dos gorras en esa tienda de un importe de 57,23$ .Pague
  con la tarjeta de crédito.Me la pasaron para cobrar no le iba la maquina estube 10 minutos esperando. Despues de esperar los 10 minutos me paso la tarjeta por otra maquina y en esa le fue.Cuando marche le dije al dependiente que no me cobraran a hora dos veces.Al día siguente mire el estrato del banco y si me la pasaron dos veces .LLame a la tienda y me mi dijerón que me llamavan en 20 horas.Yo el dia 27 domingo me volvia para España .en 20 horas no me llamo nadie.El dia 29 llame yo desde España con el coste que eso tiene me volviero a decir que me llamavan. No me llama ni Dios ,no me devuelven el dinero . Esto no tiene palablas. estamos a dia 30 y no se nada de la tienda no me llaman no se ponen en contacto conmigo nada de nada.a eso si mi dineron aun lo tienen ellos.

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