Name: Napleton's River Oaks Honda
Address: 17220 Torrence Ave, Lansing, IL 60438, USA, US
Telephone: +1 708-782-4770

Napleton's River Oaks Honda is a car dealer, located at 17220 Torrence Ave, Lansing, IL 60438, USA. They can be contacted via phone at +1 708-782-4770, visit their website www.riveroakshonda.com for more detailed information.

Location :

17220 Torrence Ave, Lansing, IL 60438, USA

Contacts :

Added by Jopie, at 15 April 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 7:00 PM
Sunday Closed

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Kallme RAYNE

22 December 2017

I went into this dealership after being in a bad accident and so I needed a car bad. The sales person I originally dealt with was Lacee, Who I believe may only work there as a favor to somebody. He got me approved for one vehicle and one vehicle only, it was decent so I took it. A whole month later I’m called and told that I forgot to sign paperwork so I would need to go to the dealership. I get there with my son and the rude, racist, finance lady, Dory attempts to take the car without returning my $1500 down payment. I was told the deal didn’t go through but I was never informed the whole month I had the car. The sales person(Lacee) texted me almost every day asking me out on dates and discussing other miscellaneous things but never made mention of a deal fall through so I was blindsided. I literally had to raise hell and still walked out of the dealership without the money they owed me.

After I returned the car, I was called and asked to return to the dealership. I was placed with a new sales person to see what else could be done. Ryan and Ty made sure I was taken care of and satisfied with my service and vehicle. The vehicle itself is great but I would not recommend this dealership to anybody unless there’s a guarantee they would only deal with TY or Ryan. The customer service at this place is horrible Dory needs to be fired so she can stay home and where her white hood in peace. It was the most difficult car buying experience I’ve ever had.
Sara Erso

14 December 2017

I don't understand why it's such a hassle to get them to give me the price of the car I want to buy over email. It was like pulling teeth. I bought a car elsewhere because I was treated with respect and NO games were played. I was given what I asked for right away and my family was able to make a decision together. what are they hiding? why does every other dealer have zero issue with fair, open pricing? I will never consider this dealer again until they change their practices.
Kathleen Liceaga

30 November 2017

I purchased a car about a week ago with the Salesman Michael Johnson and he was exceptional with the deal and with the customer service, he was able to give me what I want at a fraction of the cost. I would recommend him to all my friends, which by the way are going next week to buy a car. I am so excited to be in my 2018 Civic
Hector Lopez

28 November 2017

Oliver Marin sold me a brand new Accord a few weeks ago. I was very happy with the buying experience. He answered all of my questions and gave me a great deal. Ask for Oliver Marin if you're ever in need of a car
Deanna Haywood

14 October 2017

Outstanding service! Earnest and the rest of the team at Napleton went above and beyond to accommodate me and my families needs while car shopping. I went with a 2017 Pilot and couldn’t be happier! Thanks guys you’re top notch all the way!
Yesenia Chavez

04 October 2017

Ryan was wonderful and I highly recommend asking for him upon arrival. I am a first time car buyer. I went in with a set idea of what i wanted to purchase but some things came into play that changed everything. After feeling defeating I cannot begin to go into detail about how adamant Ryan was to make sure i left as a satisfied customer. Entire staff was professional, warm, welcoming and informative.

And to wrap the story up, I left with a vehicle I am very proud to own and i left happier than i imagined initially. Service team is fantastic as well.

Thanks again,
Yesenia.
Naomi Hill

08 September 2017

So my beloved 2015 civic got totaled. I wanted to know if Honda could help me so I came back to the dealership to pick out a new car, Oliver was able to help me pick out a new love! I'm a repeated proud owner of a 2017 civic it was falling in love all over again not only was my 2015 Honda civic reliable it literally SAVED my LIFE. And that's the only reason I wanted another Honda. Thanks Oliver and Tye Smith for getting me in my new 2017 Civic the same day my car was totaled. Napleton's River Oak Honda equal a very excited and happy repeated customer!!! Thanks Honda team
Faye Wilson

01 September 2017

I went to a few car lots and decided to buy here after they accepted my trade. I was upside down on my car but they worked with me so I can get a great deal! My salesman (Lacey) was on top of everything and made the buying experience smooth. I love my new car!! I will refer my friends here
Courtney Jenkins

01 August 2017

Frazier was perfect in helping me to find the vehicle of my dreams! He was more than willing to help me find exactly what I wanted and worked with me to make sure that everything was perfect. I’m sending everyone to him! He goes above and beyond! He’s truly an awesome salesperson! Couldn’t have made my car buying experience any better if he tried!
Belinda Green

15 May 2017

I had not purchased a new car in a long time. I had a good experience back then and an even better experience with my sales specialist, Brigette Shepard at Napleton Honda. She was professional, honest, helpful, caring, and sincere. I really appreciate how Bridgette worked with me by answering my questions, noting exactly what car and features I wanted and most importantly, what I felt I could truly afford. I have a new family at Napleton Honda! Belinda
Alicia Evans

03 May 2017

This is the place where you need to get a car from. They have the best service and they make sure that you are helped in every way. The sales man JP helped me get my Honda civic ex with a good deal. I really enjoy my car thanks so much and I will send my family and friends to him go JP.
Porscha Mazzarri

03 May 2017

Just purchased my first financed car from James and he was awesome!!!! He got me exactly what I wanted and did it professionally and quiclkly.. after bouncing around to several dealerships he was the most honest salesman and every friendly thank you James for all your help
Demo Fountalas

26 April 2017

First I'll give you a little background story. My family and I have owned a business in the area for the last 20 years, and I'd say over the last 15 years or so, we have purchased at least 7 or 8 cars from this dealership. All of them being brand new, except one. Not even a year ago, I purchased a used vehicle from them. It was a 2007 Honda Accord with about 68,000 miles, and I bought it 'as-is'. Now I understand the risks of buying used cars in general, you never really know what you're getting or how the person prior to you treated the car. The Car Fax was clean, and the salesman I was dealing with said it only had one minor issue which their mechanics fixed before selling it. Forward three months, the problems start to begin. Let me add that my personal mechanic has told me that some of these issues have been building up for a long time and any trained eye would be able to tell this car was going to have problems soon, so I feel scammed, knowing that they knew they were selling me a car that would have many issues in the short term. The power steering pump had to be replaced, the belt on my car had fallen off due to their being a broken piece on the holder, the power windows stopped working, the car makes a loud rattling noise when it's on, and even after replacing both the power steering pump and the fluid, the car's steering wheel still locks up on me whenever I first start the car in the morning. I can't remember the actual term for this part, but on both front wheels, underneath the vehicle, there were missing screws that held the part in place, and each part on both wheels were so old and rusty my mechanic told me they could of broke off at any time. Seeing that me and my family have bought many cars from here, and would of bought many more in the future, I trusted both the salesman and the manager of the dealership when they told me this was a great car that would last a long time. I guess everyone has a different definition of "long time". I will never purchase a vehicle from this dealership, or any Napleton dealership again. I feel scammed, ripped off, and I can't believe they would knowingly sell a crap car to a long time customer who has purchased many cars before that. PEOPLE BEWARE! Have your own mechanic come with you when purchasing a used vehicle from Napleton Honda, they're not trustworthy.
Araceli Karnitas

22 April 2017

My husband and I did a loan application online which was approved right away. We visited the location in River Oaks and was directed to sales person by the name of Bridgette Sheppard. Salesperson right away made us feel welcomed and accommodated us to refreshments and snacks. She was very friendly and knowledgeable to many different vehicles that would suit our families needs. We were not fortunate to purchase a vehicle from this dealership but I highly recommend this salesperson to anyone looking to purchase a vehicle. The only thing I was a bit discouraged by was the way the finance manager spoke to sales rep. I believe one should be treated as an adult and not hushed at all or in front of a potential buyer. Over all I will rate the sales rep a 10 for her assistance .