I ordered a brake light switch at like 3 am I called store same day at like 1130 am and my part was there waiting on top of that it was exact oem fit and had easiest experience replacing it when I realized it was a tool free fit the quality of part was excellent especially how sensitive Range Rovers cpu is but it works 100 percent absolutely pleasurable experience!!!!
Old school parts store , counter help that actually helps not just punch a computer. Actually has books too for us street rod builders who need to find parts the old way , by casting numbers , looking at pictures , finding parts that don't exist on a computer.
Love napa good prices
When I went to this location to return power steering fluid that I did not need I requested a 10mm Poly Drive and after signing to the social multiple times that it had to be Poly Drive he ordered me a 12 point triple square driver instead of a Poly Drive.
The best auto shop there is! Great people. Great place, NAPA knows how!
First guy asks if he can help me find something so I asked him if he has any electrical tools for pulling pins out of connectors. While he's looking through the catalog at tools I tell the other guy I need some oil filters. First guy asks if he's helping me or is that guy helping me because we're both not going to help you(while looking at me like I'm stupid) because we're too busy for that even though there was no other customers in the store. lady behind counter Chuckles. I would tell you who said what but no one was wearing name tags. I will say guy number two is ok, I've dealt with him plenty and he did go get the filters. as a business owner I can tell you that's no way to talk to a customer and that's all I'm going to say about that.
Edit: the more I think about it the worse it is when I first walked in I went to the counter and Guy number two was busy with somebody guy number one was just sitting there doing nothing and I originally went right to the counter for oil filters. Nobody was helping me so a side thought was I need them electrical tools so I started walking around looking for those and that's when guy number one asked if he could help me find something. So I asked if he had the electrical tools and he went and started looking through a catalog. At this point guy number 2 was done with his customer and nobody else was there so I asked him for some oil filters and that's when guy number one looked up from his catalog and said they're not both helping us. Well if he had helped me when I first walked into the counter when he was doing nothing we wouldn't have had that problem.
Location is great b/c minutes from my home!
These folks are great. This is a real parts store, operated by a real parts pro, for real car people. Not necessarily the least expensive, but the best.
Special ordered a MAF sensor and it was in the next morning. Thanks!!
Very helpful and overall great atmosphere among employees in the store