My wife was returning home to Lynchburg, VA from a trip when the transmission in her 2002 Ford Explorer crapped out near Beckley. She nursed it to your establishment for evaluation and repairs.
When I heard about the trouble, I expected to be "taken for a ride" since she was from out of town and essentially stranded. I talked with a fellow named Joe who filled me in on the details and repair options, I authorized the installation of a remanufactured transmission at his estimated cost. You also arranged for a rental vehicle at your cost so that she could return home that day.
We received a call the next week that the repairs were complete and we traveled to pick it up. Much to my surprise, the actual cost was significantly less than the original estimate,
We were pleased with the repair and the manner in which we were treated.
Darn, if it was not so far of a drive, I would consider buying my next vehicle there, Thanks!
I have never dealt with a more experienced and courteous staff in my life. Mountaineer Automotive treats you like a lifelong friend from the time you walk through the door. You should also check out the car wash around back my truck is cleaner than ever.
Awesome polite smiling people! They are great!
Got this place mixed up with anotherthus one was greatsorry for the mixup
I can truly say that Mountaineer Automotive is one of the best dealerships that I have had the pleasure to do business with. Friendly, supportive and knowledgeable staff. Service department is awesome as well!
Great Servicr Center too!
I always receive excellent service here.
Quick and friendly service! Beautiful lounge!
My 2015 Escape cut out a few times while I was on the way to Florida from Ohio. I was thrilled that the dealership turned out to be about a 5 min drive from my hotel (the desk clerk gave me the name and phone number). I had my elderly little dog with me so I was really nervous about the car dying by the side of the road and putting doggie under a lot of stress. I brought the car in first thing that next morning and the technicians were most kind and accomodating,
They worked on the car in timely manner and were most careful to explain exactly what was the issue with the car. I felt that they did an exceptional job and plus were really nice (I made it to Florida, no problem.) 😊
Excellent experience. Straightforward and honest.
Edit: After seeing this review, the service manager called and spoke with me. I must say, this I'd better than most would do.
Waited 4 hours to tell me they didn't have the part in stock. That was after they checked my car within 15 mins and then let it sit for 3 hours and 45 mins without coming to get mr. Called then 3 days earlier and told them what part I needed. They said it wouldn't be a problem. Also a salesperson pitched me a great deal on a vehicle. Great price, but that only lasted until we were about to sign the deal then they tried to jack the piece up several thousand. I'll push my car over the hill before I go back.
Man, how do you rate the only Ford dealer in the area. They just rebuilt their facility and it is gorgeous. They have streamlined their intake and checkout processes. They will get the job done, warranty or otherwise, but don;t expect it to be seamless. The front end service guys seem tired, overworked and a little unhappy to see you at times. Overall, it is just about what you would expect from any business who has a lock on a market. Adjust expectations accordingly.