Great experience. They hooked me up with a awesome warranty and was very nice.
Sales people will go the extra mile. Mechanics are knowledgeable about all of the work that they perform.
I purchased a vehicle from dealership's premier pre-owned car lot on 8/19/17. I specfically questioned whether a cashiers check was needed to purchase car. Never told that personal check would hold up title to vehicle by 10 business days. My personal check cleared my bank, BB&T, a bank also located in dealership's city, on 8/22/17. Learned later that title transfer paperwork will not be mailed until week of 9/4/17. Policy was never explained at time of purchase. I am now forced to wait on title transfer and cannot transfer license plate for two more weeks. BUYER BEWARE! By the way, this policy was explained to me by Chase Barton, the general manager this date, 8/25/17. Could not help but notice that a Chase Barton left a favorable google post for this dealership! LOL!
The middle of May 2017 took 2010 Equinox in for check engine light, They say it needs catalytic converter.they changed it but in July check engine light came on again, they said it need the other catalytic converter and wanted 917.00 to change it. The first one was covered under warranty. Common sense would tell anyone if one of two converters went bad the other would be also. I will have the other converter put on but not at King Coal. They are incompetent. Funny thing is I was looking at the new Equinox and ready to buy, but not now. I will never buy another GM
Our Salesman Rick Hogan went above and beyond his normal duties in making sure we were happy satisfied customers. We are from out of state and dealt with Rick in 2004 when and unfortunate event with a vehicle at that time led us to King Coal Chevrolet. My wife and I were very satisfied then which led us back to the dealership 13 years later and with the same salesman. Thank you King Coal Chevrolet and a very special thanks to Rick Hogan.
Always the best deals! I have purchase 4 vehicles from them and I won't buy from anyone else.
Awesome people:) don't know a lot about cars and they really helped out! Great service!
Great service
Excellent service and sales.
Great place to do business. Excellent sales and service departments.
GREAT PRICES. BUT BE WEARY OF THE BACK ROOM FINANCE OFFICE. THEY TRY TO FORCE YOU INTO BUYING A WARRANTY AND GAP INSURANCE. THEN THEY WILL NOT TELL YOU THE OFFERS FROM ALL OF THE BANKS. THEY WILL SIMPLY SAY "THIS ONE WAS THE BEST OFFER" MEANING THAT ONE WAS THE ONLY ONE THAT WOULD AGREE TO ADDING THE WARRANTY AND GAP INSURANCE. JUST MAKE SURE YOU GO IN WELL INFORMED AND ARE READY TO SAY NO A LOT. ALSO REQUEST TO KNOW THE DETAILS OF THE OTHER FINANCE COMPANIES THAT ACCEPTED THE DEAL.