About
Location :
Added by Jopie, at 29 July 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 4:00 PM
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13 Reviews
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02 March 2018
If you’re looking for a rental or to purchase around Canaan Valley Mountaintop is the absolute best to work with. We purchased our vacation home from them and they also manage the rental portion for us. As many positive reviews we get for our house we also get as many stating how wonderful the staff at Mountaintop is and how accommodating. These folks know what they’re doing and how to make our guests welcome in our rental.
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24 February 2018
MountainTop Realty is a nightmare! We have rented homes from them in the last few years, and not at a cheap rate, and it has progressively gotten worse as Matt Haverty (his mother Rita Haverty being the broker) has been in charge of handling the clients and the situations. We rented a house from them at the end of January of 2018, advertised as having a hot tub on the deck with beautiful views. When we arrived the hot tub had four inches of frozen water in it. We called the after hours number, left a message, got a call back thirty minutes later and we were told it had been checked earlier that day. Obviously it had not. We contacted the actual owners of the property, who pay alot of money to hire MountainTop Realty to maintain their property, and he advised us that the hot tub had not been working a month prior when he visited his home and MountainTop Realty was to maintenance the hot tub, which in fact they never did. The owner told us to tell the realty company to reimburse us for a night at approx. $319 or he would deal with them. We were reimbursed by the company with no remorse to the situation. We decided that all humans are capable of mistakes and gave MountainTop Realty another chance to have our business. When we arrived at the home we rented, Above It All, the main feature was the hot tub on the 4th floor in the skyroom. The water was cold when we arrived and the hot tub was not on. We turned the hot tub on to heat it up, and then realized there was water coming thru the ceiling light in the bathroom beneath. We called several numbers to report the emergency, with concern because we have young children. No one would return our calls. Eventually I was able to find Rita Havertys number, being that she was the broker, she should have the most control in helping in the situation. She stated that she would see what she could do. A few minutes later, her son Matt Haverty called, at this time it was about 11:30 pm. I explained the situation and he kept trying to overtalk me and convince me that it was our fault. Again I explained the situation to him and the more he realized I wasn't just *some dumb woman* the more aggravated he became. He wouldn't let me speak, then he started raising his voice interrupting me and saying I was interrupting him. I started to speak again, then him, and he said "SUCKS to be interrupted doesn't it". VERY UNPROFESSIONAL!! I informed him that I worked in an office and he said "do you interrupt your clients?". In this situation I was his client and I informed him that we let the client speak and we listen. At that point he became irrate and I ended the call. Unprofessional, unethical and ruined two family vacations already this year. They are nice on the phone, but when it comes down to a real situation, they are extremely undependable.
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30 January 2018
The house we had such a long driveway and we did not know the pictures never showed it. The driveway was washed out and maintenance came to fix it. When we ran out of wood it was delivered immediately. I thought the chimney needed cleaning based on the amount of smoke that was in the house when the fireplace was used. We stayed one week and it was peaceful quiet. We liked the animals we saw. My mom was sick and had just got out of the hospital. We did not get travel insurance and so they tried to completely stick it to us when we asked for a refund.
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04 January 2018
If you are reading positive reviews you can rest assured they were written by employees or friends of the owner, definitely not by anyone that has ever stayed at one of these cabins. RENTER BEWARE!!!!!!! That can not be stated enough. Half of the things listed that are suppose to be included with the cabin are straight out lies. Ours was listed to have a hot tube and internet, both of which were not included.. well i mean there was a hot tub on the porch but it was empty and broken. The internet was just non-existent for the 4 days we were there. When mentioned to the people on the phone she at first acted surprised as to why the hot tub would be empty and then later informed us that they were aware that it was broke and were just waiting on replacement parts but that did not justify any reduction on rental prices. Of course why would you not mention that fact prior to us renting the cabin? In fact they acted like they couldn't care less. Like everyone else I wish this rating system went down to 0 stars, cause that's what they deserve. We didn't get firewood till the second night and had to shovel all of our own walkways just to get into the cabin. I won't even get into the fact we had to kill mice with a shovel and throw them outside, yes mice as in plural. Never again.
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04 January 2018
Hot tub was empty & frozen, no firewood first night. When you rent a house, you’d expect it to be nicer than your own home! I almost forgot to mention the WiFi was out so we missed the ufc fight we had hoped to watch on New Year’s Eve. We basically paid a grand to stay in an older home in the middle of Nowhere. DO NOT RENT FROM MOUNTAIN TOP REALTY!!!!
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29 September 2017
Excellent customer service in my opinion. I think the place is great! i'm staying in the "brookside" home. I love it. I must have said i'm in heaven 10 times.
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13 September 2017
The cabin we stayed in was just beautiful. There were a few minor issues that didn't really affect anything that we brought to their attention at checkout. They said they would make a note and have it taken care of. The only thing I would change is the cleaning fee. If you are going to charge that much for cleaing then we should not have to collect towels, remove bed sheets, and take the trash to the dumster. The place was filled with books, games, movies, and plenty of pillows, blankets, and towels! EVERYTHING you need to cook is right there. Beautiful dishes!
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31 July 2017
We have been dealing with Mountain Top for over 15 years. The service has always been satisfactory. During our most recent stay we encountered a few problems. Becky jumped on the issues immediately and swiftly resolved them. It was smooth sailing going foward.
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21 June 2017
i will write a honest review. we visited couple of weeks back . property is nice and clean and affordable.
pros
location price amenities
cons
THEY DON'T HAVE TRASH CAN IN THE PROPERTY AND YOU NEED TO CARRY YOUR TRASH IN YOUR CAR TO DUMPSTER WHICH IS 5 MILES FAR AND THEY MAKE YOU PAY IF YOU DON'T TAKE AWAY YOUR TRASH AT THE CHECKOUT. AND THE "ICING ON THE CAKE" IS THEY ALREADY MADE YOU PAY 100 DOLLAR FOR CLEANING FEE WHILE BOOKING .response / report this review -
01 November 2016
I was here for the July 4th weekend with a bunch of friends and I loved the arrangement. The hot tub was functional n water looked clean. There were lots of towels, extra sheets , napkins, kitchenware , dinner plates n cutlery provided. We weren't short of anything. There isn't any game room though. The bed in the attic can technically accommodate two people but it's not really comfortable. Also, the air conditioner makes so much noise in the attic that you cannot sleep in peace. There weren't any comforters which is okay for summer but I would imagine winters would get tough.
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28 October 2016
I rarely take the time to do this, but we just recently returned from our first stay with this rental group. Shortly before we left, I stumbled on some of the other negative reviews here, and got very anxious. We were traveling with four children and two dogs, and were not looking forward to having to deal with a messy cabin with Ill-functioning amenities. My fears were immediately put to rest when we walked into the cabin. It was impeccably clean (Including the hot tub), homey, and very well stocked. The setting was absolutely stunning, and the trails down to the lake were well maintained, and manageable, even with our gaggle of children and dogs. On a personal note, as an avid horse lover and a owner, I especially appreciated the equestrian Decour of our cabin. The ONLY minor change I wouldn't mind seeing is larger beds. Two of the upstairs bedrooms only had full-size beds. Either way, we will definitely be back! Perhaps this company may have had some mistakes in the past (hence the earlier negative reviews) but I believe they must really take their critisism constructively, because our experience could not have been better!
* for reference – we stayed at Alpine View, 86 Snapping Turtle Ln.response / report this review -
19 September 2016
Although the house was beautiful, it smelled and the hot tub was broken. When call the rental company all we got told read the contract. In fairest they did send a repairman twice, but it didn't get fixed. I nor my husband know much about hot tubs, but we both got the feeling that they knew about the problem there was a lot of wires unhooked and the breaker was thrown.
Another problem was that we had to pay $132.50 cleaning fee, even though we only stayed two nights, but we still had to take the trash to the dumpster at the office or be charged another $25.00. We were also expected to wash sheets and towels (which I did hoping they would give us some of our money back).
The basement smelled of mild dew and mold, they had a humidifier on but my it still gave me a since infection. The house could use some updating.
The only reason I gave this two stars was view is beautiful and the house is decorated with the memorable of the owner who was a veteran and that was interesting to see the pictures and things.
The only reason I gave them one star is I can't post without picking at least one.response / report this review -
05 August 2016
Had a great stay in a beautiful cabin, will likely utilize their services again when I return to the area in the future.
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