Mike Brown Subaru

Location :

10992 NC-226, Spruce Pine, NC 28777, USA
Added by Jopie, at 07 September 2015

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• James Gardner

  14 December 2017

  This was my first time buying a car from a dealership and it couldn't have went any better. They did everything that they could to help me out. Lauren Howell is who helped me out and she was best!!! I'd give her a million starts if I could! She is a great salesman and an even better person!!!

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• Coltin Greer

  27 November 2017

  First time I ever dealt with the folks at this dealership and it felt like I was dealing with old friends! They proved to me they care about the customer as much or more then selling a car and this is rare! Customer Service and care at its best! Joe and Lauren were Great! Highly recommended! Randy Greer

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• Trisha Gensic

  06 September 2017

  I have often written of your exceptional service and hospitality. Not today.
  
  I am so disappointed in the service department from today's oil change. Mike, your representative pulled one of those switcheroos I might have expected from a schlocky operation, but not yours.
  
  Shame on you.
  
  I was shown a filthy dirty engine air filter which was purported to come from my 2016 Suburu in for an oil change, with the statement that it was really dirty and needed to be changed. I did not have it changed, saying that I could do it myself. (It's so easy and much, much cheaper.)
  
  I told your employee that I was surprised that the filter would be dirty, since it was changed on my prior oil change. The statement was made that I must be driving it on dirt roads.
  
  "No. It hasn't been on any dirt roads", I responded.
  
  After driving the paved (u dirt) roads 15 minutes back to my home, I popped the top and took out the engine air filter to replace it. What I found was a practicly spotless filter! It was certainly NOT the one that was shown to me and was purported to come from my car.
  
  I know of this particular scam. I never expected to have to watch YOUR shop for it. What a shame.
  
  SHAME ON YOU.

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• Jacob Keller

  08 August 2017

  I would not recommend this car dealership to anyone. They sold us a faulty car with rust all underneath the vehicle. Within two weeks both mufflers fell off and they did not offer to replace them. We have had multiple problems with her vehicle that we know that they knew were faulty. Do not buy from this dealer.

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• Clinton Zulick

  02 August 2017

  I had a great experience and would definitely recommend to anyone looking for a great deal and great service. I went with the mindset that the salesmen there would pressure me or try to pull some sort of sales tricks. It was the complete opposite. My salesman Jeremy Porter was very respectful and just wanted me to walk out with a brand new car that I was completely satisfied with. I am very satisfied with my purchase and my experience. If you ever go there to buy a car I would highly recommend you see Jeremy Porter. He will take care of you.

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• Amber Henline

  27 July 2017

  A week ago, I messaged the sales manager and said I was interested in an island blue impreza. Today, I am leaving in my brand new, beautiful subaru. Not only is the price right where I needed it, the car is loaded with more features than I expected! Richard, Joe and the entire staff worked as a team to make me feel cared for and I knew my needs were their priority, not just making a sale. I will certainly be back next time I want to trade!

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• Jesse Enloe

  30 May 2017

  I had recall work done on my Subaru (that I did not buy there). And, though I didn't buy nor inquire of anything there, they put me on their mailing list and send me junk mail. Also, the showroom was a a bit dumpy.

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• Chelsie Fleenor

  17 May 2017

  I bought my Subaru from Mike Brown Subaru and could not ask for a better experience!! Sales and Service were GREAT. I highly recommend them!!!

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• Mary Wittmer

  31 January 2017

  Best experience I’ve ever had as a customer – ultimate in service! Josh and Ethan have energy, patience, knowledge and professionalism. They went above and beyond for me -- are smart, know cars, care about their customers and think outside the box. THANKS!

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• Jodie Zahner

  30 August 2016

  The people at Mike Brown were extremely kind to me after an accident and let me use a loaner car, even though they don't normally rent cars. Many thanks.

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• James Serao

  14 September 2015

  Great knowledgeable people. If going for service always try to make an appointment to get in and out quicker and the sales people aren't pushy!

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