The room was clean and neat, the bed was soft but firm. The staffer who checked me in was very nice and professional even when a difficult guest ahead of me was giving him a hard time he stayed professional and polite. I could definitely see myself coming back to this hotel in the future.
Loved the staff very welcoming especially the beautiful red head (Jacqueline, I think is her name) at the front desk so kind and charming.
We have been here since the beginning of the month, it is a wonderful hotel. The staff is amazing. Everyone has been nice and helpful. Breakfast in the morning is good. There is always coffee to drink in the lobby. It is very clean. I would stay here again if I needed a place to stay.
We booked this room through Booking. When we got there they had no knowledge of our reservation. Luckily they had one room because we were about to have a hurricane and we were under evacuation at our house. We stayed here because it was close to work. After the hurricane they had no electricity and apparently no back up generator. The stair ways were totally dark. We had to leave immediately due to no electricity and being on the 3rd floor. Most the staff seemed very nice though. They made the best of a bad situation and still brought out food for the guests.
After a terrible experience at another hotel the night before this place was such a refreshing experience. The attendants were super nice, and the room was cozy.
The bed was definitely one of the more comfortable ones I've slept in.
My dog was very happy and adjusted to her new surroundings very quickly without issue.
I wish I could say much more but it's a place to spend the night and it got the job done.
I would definitely spend another night here in the future, but especially if you've got a lot of bags or bring your pets with you, I would recommend spending a little bit extra and upgrade to a suite as the standard rooms can be a bit cramped.
Upon checking in I noticed a smell that sort of permeated the upper floors. The halls smelled strongly of some kind of floral cleaning product. It wasn't much better inside the room. The bed was reasonably comfortable but the pillows were far too soft, no firm option available. The free breakfast was nice and appreciated.
Everything was great! Seriously had no problems with anything. Location was great, rooms were great, service was great, pool was great, everything. Clean and comfy. The staff was very welcoming and nice and made sure we had everything we needed. Best hotel in FL so far.
Bedbugs can happen anywhere. It's how the hotel responds that is key. Here's what NOT to do: blame the customer.
We came to this place and found a live bedbug and also got some bites. We squashed the bug and showed it to the staff. They wanted to take it from me "for analysis". I was pretty sure they'd try to claim it wasn't a bedbug, so I took a macro picture. They confirmed that it was a bedbug.
We did get moved to another room, but we didn't see any activity, like removing mattresses, exterminators, etc. I don't think the staff was going to correct the problem, instead they'll probably wait for another customer report, and so expose another customer to the bugs.
I stayed at this hotel a few years ago when I was in town and the rooms were clean and well maintained. unfortunately the years have not been good to this hotel. The rooms smell musty, the water doesn't get hot, the breakfast is not great even by continental standards, and the staff is okay. We usually stay at microtels because they are pet friendly but recently I have been finding I prefer other chains and this one really put the nail in the coffin for me. I will not be returning.