About
Location :
Added by Jopie, at 06 March 2017
Opening Hours
- Monday Closed
- Tuesday 8:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 10:00 PM
- Saturday 9:00 AM – 11:00 PM
- Sunday 8:00 AM – 6:00 PM
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11 Reviews
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10 November 2017
It wont allow me to get on my xbox i just got and set up it keeps saying to “use the password for your Microsoft account.” so i put in my password and it dosnt work so i try resett8ng it and it still says it dosnt work
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28 October 2017
My husband Mark and I lost our home in the Napa fires on October 9. To relieve some stress and get away from the smoky air we went to Southern California the weekend of October 21 & 22. Mark enjoys going to computer stores to assess the most current technology. We shared our fire story with Ryan, the store manager, who was so empathetic. Ryan patiently listened to Mark's computing needs and put together an amazing system at a discount AND gifted a bag of goods to us. The over the top service and special consideration given to us, during such a devastating time in our lives, will never be forgotten. Please visit this store because they are truly good folks with big hearts.
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23 October 2017
Got to love the Microsoft store, so many accessories and a clean setup with all the latest Hardware and you get to test all the machines from the different manufacturers In a simple and clean setup.
I do like the way it's done and how well it is setup. The staff are well informed, and very nice and they really do try to help as much as they can.response / report this review -
22 October 2017
Great customer service and warranty response. Super helpful and friendly
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30 June 2017
My wife bought a laptop here and is now taking lessons to learn how to use Windows 10 more effectively. The service is very good but some of the staff are not very knowledgeable about Microsoft's products.
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29 June 2017
Hello Heaven :)
I haven't been to a Microsoft store in about 7 years and I pretty much feel like I don't want to leave for hours. I felt like this is better than a candy store ! OMG major transformation on all levels. I haven't been keeping up with Microsoft for a long time, such a pleasant surprise to see all gadgets (newer and older). I'm here for a SBO (Small Business Owners) to my pleasant surprise they have everything for a start business or existing .
For any gamers out there YOU must step into this store ASAP! The new XBOX one is da bomb!response / report this review -
21 May 2017
very friendly + patient team | not rushed | offered fresh orange juice | not too crowded
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14 May 2017
Unhelpful staff not all but just one of them with long hair and yellow t-shirt. He does not know some of the answers.
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04 May 2017
I'm currently on a business trip from NJ.
Over the weekend, I installed a manufacturer released firmware which bricked my 2000+ USD Laptop. (thank you razer) Apparently, this is a known issue for this firmware update, I tried everything I can do to fix it but with no success.
I called Microsoft sales support and explained my situation, and they instructed me to bring it into closest MS store and they'll do a courtesy exchange on my laptop. I purchased a MS protection plan at the time of purchase. I wanted to make sure what I heard was correct, so I asked again and support assured me this will be done. She even checked the stock status for me and told me to go to specific store. So all excited I took uber for 30 minutes to go to MS Store. I explained to them my situation and made an appointment to have my laptop diagnosed. After waiting 30 minutes after my appointment time. I was told this will not happen. The manager simply turned me down, saying it's out of 30 day return period, wouldn't even try to hear my explanation. Wasted 2+ hours and 35 USD.
A day later I called MS sales support again, and they were puzzled and told me this should not have happened. They helped me setup another appointment back where I purchased the laptop from. It's sad how untrained Manager at this location is. If you are trying to make a purchase, go ahead sales staff seemed very nice, but don't expect the manager or supports staff's help when you need it, I wouldn't be surprised if they were working at circuit city before.response / report this review -
27 April 2017
These guys and gals were awesome! I brought my Xbox One in after it refused to read my games and DVDs. Well my unit was out of warranty. They still worked a deal with me and traded me up into a new box with an upgraded hard drive. I am extremely grateful. I will definitely come back to make my next electronics purchase.
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13 March 2017
I've used computers for decades. I've written best-selling computer books. I've owned Mac and iphone as well as Windows and Android.
So I know computers, computer stores and the service they can or should provide.
THE MICROSOFT STORE SERVICE IS THE BEST I'VE EVER EXPERIENCED IN THE COMPUTER BUSINESS, including the Apple store.
First, the staff is diverse. Friendly. Knowledgeable. Truly helpful.
Pasami, the manager, is always on top of things, super personable and smart. Josh, who works at the answer desk, really knows his stuff--was able to diagnose the problem in minutes and knew what needed to be done. And Mike, in sales, had the correct answers for every question I had!
The bottom line is that the Microsoft store did right by me. I trust them and will always buy my computers here!
I came in with a problem--I came out with a solution--and a smile!response / report this review
