Name: Nordstrom Rack Burbank Empire Center
Address: 1601 N Victory Pl, Burbank, CA 91502, USA, US
Telephone: +1 818-478-2930

Nordstrom Rack Burbank Empire Center is a clothing store, located at 1601 N Victory Pl, Burbank, CA 91502, USA. They can be contacted via phone at +1 818-478-2930, visit their website shop.nordstrom.com for more detailed information.

Location :

1601 N Victory Pl, Burbank, CA 91502, USA

Contacts :

Added by Jopie, at 30 July 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:30 PM
Saturday 10:00 AM – 9:30 PM
Sunday 10:00 AM – 8:00 PM

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Ian Young

05 November 2017

The store itself is great and well-stocked. But the customer service is terrible and that's why I am leaving such a negative review. While I was in line on a Saturday afternoon one of the cashiers kept pulling out his phone to text. At one point he grabbed his phone, walked off to the side and kept texting. The line for check-out was very long. It really agitated me that an employee was so obsessed with their messages instead of doing their job and just holding up the line. When he walked back to the register he grabbed the little green flag and waved it in the air for the next guest to check-out, but was looking down on his phone the entire time while doing it. A woman before that even walked up because she thought he said next guest, he looked at her and said that he did not say anything. She went back in line. When Nordstrom "prides" itself on exceptional customer service, why is this guy working there? Pathetic. I strongly suggest that a manager look at the day's footage to see what that employee was doing. He should be fired immediately. I was there on Nov 4th and was checking out around 1:25 pm.

This store also has a very unorganized work flow with their check-out system. I always wait in line forever because they process returns in the same line too. After each return the cashiers take extra time to process them, and put the returned items in a designated section. Why can't that all be done through one designated person, or at least at a time that there are not tons of people in line to check out? At one point more returns were being processed than transactions. Since returns take longer there was more wait time for paying customers. Does not make sense when a business goal is to make money. Nordstrom needs to stop babying their customers, esp the ones who just take advantage of the returns. They make the shopping experience much less enjoyable for customers who intended to keep what they purchase.
Michelle Mexia

15 October 2017

Love, love, love this location. The best variety and super customer service .
Claudia Catalan

29 August 2017

Not very organized and also the cashier wasn't very friendly
Camille Calvin

09 June 2017

Great items here. Friendly staff. Love the clearance rack.
Iris Jaimes

18 May 2017

They have good quality shoes at lower prices
April Lucas

26 January 2017

Dear management,

I had to give 1 star to post but otherwise that's too much for this store. EVERY time I've been here the employees care too much about gossiping/talking to each other instead of taking care of customers or even a simple "how are you today?" or "did you find everything ok?"

Kervin-clearly needs customer service training. You're there to help customers not socialize with co-workers and ignore customers.

Rudest NR I've ever been to.
Valarie Spencer

17 October 2016

OMG, where to I start first?! I have never been to a retail discount store with such a friendly staff then Nordstrom Rack in Burbank! They were all SO wonderful and helpful! My daughter and I were on a frustrating shopping mission for weeks trying to find the perfect dress for her Sweet 16 BD and after becoming exhausted from the idea of shopping it came to us that we did not go here. We ended up having 15 possibilities and narrowed it down to one perfect dress. They even offered to alter it for us in the places that we needed and it was done in such a beautiful way within 5 days. I am hooked!!
Emily Lam

06 August 2016

This is a very busy place but it has a huge amount of floor space so you feel like you’re in a shopping mall. The store has a greeter and is for the most part very clean and organized. They sell shoes, clothes, fashion accessories, and all that you would expect at a store like this. They can be a little pricey as they target higher end consumers and professionals. They have a good selection of apparel and you can always ask salespeople if you need to find something.