About
Location :
Added by Jopie, at 23 February 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday Closed
Gallery
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13 Reviews
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28 November 2017
Outstanding experience at Metro Ford, I could not be happier. Car was totaled and had to get a new one, found a beautiful car at great price. Alex and Reno were both fantastic, made everything really easy. Wonderful - Top notch spot!
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08 November 2017
Courteous staff; sub-par service. Did not rotate tires as recommended with every oil change. I only noticed when I inspected my car after they were "done" with the services. When I brought it to their attention, the excuse was my tires showed minimal treadwear. However, according to manual recommendations, rotations should be done at every oil change - nothing said about treadwear exceptions. So that lead me to speculate if the other services were done. Neither did they wash the car as indicated on the receipt that car washes come with all services (and it wasn't raining that day). They tried calling me after I completed their survey, but I will let this one go and will not be returning. Friends warned me about this place, but I went because of location convenience.
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23 October 2017
The Service was excellent and the guys helped me with no problems and were happy to help. I advise you to choose Ford if you ask me because their cars are also winderful just like their service.
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08 October 2017
Sloppy and unconcerned about fixing my car. I came in to have two recalls fixed. My passenger door wouldn't latch. Not even a mile down the road, I got a message my rear left door wasn't latched! I drove back and a guy there had the nerve to say he noticed the sign but didn't think I would notice when I left, and there's nothing they could do until next week. Places like this make me never want another Ford, especially since my initial problems were from the manufacturer!
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09 August 2017
I went into the ford dealership super late on a Monday night completely distressed from a weekend of car troubles. I was immediately welcomed and allowed to vent out my whole experience with my old car and thought that gettin a loan for a brand new vehicle was a shot in the dark. After just a few short moments I was given approval for a brand new Ford Escape which I'm already in love with.and at a great interest rate! Towing my old vehicle along with returning the rental car was done promptly the very next morning and I was completely stress free. I just returned to get my belongings from the old vehicle and was assisted every step of the way even after the sale was made! My kind of man! Way to go the extra step! You guys made my day! Thank you again!
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09 August 2017
Neil and Brace!!!!!!! Customer service beyond belief! Quick and friendly. Niel answered over 30 questions (in my thick country accent lmao) no anger or rushing. I asked to speak to a supervisor to comment on how great he was and i got Brace! He listened to my 15 minute rant then answered a bunch of questions i thought about and forgot to ask Neil! Great work guys! Someone give them a raise.
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04 August 2017
When I visited this dealership I was in the service department and the team there was GREAT!!! They showed awesome customer service. They were patient, and they helped me with the best of there ability. I will tell everyone about my experience here.
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12 June 2017
100% satisfied with the help and service from Service Advisor Mr. Luis Gallegos and Technician -failed obtaining his name, signature roughly seems Clitj Cu, Mr. Gallegos knows.
Very professional, helpful, courteous, friendly and confidence-inspiring. It was a pleasure to meet your great ambassadors who have secured not 1 but 2 new customers -I (Roger) have an Explorer.
Your Technician is golden; and, of course, nothing beats the training -a great combination.
A big Thanks to them and to Brace, the Service Mgr., whose leadership evidently makes for happy, valuable and honest staff.response / report this review -
12 April 2017
Absolutely amazing experience. No tricks or games. I was given a quote over the internet (email). Then when I got there they followed up with the price they had told me, and I purchased the car the same day. Obtained remarkable financing, and walked out happy as ever. Dalia gave me the quote, Alex was my salesman, and both were great. Customer service, great deal, pleasant experience, 5/5.
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09 April 2017
I bought a Ford Transport Connect at Metro Ford. I got a fantastic deal on it, better than anywhere between Indiana and Iowa. Believe me, I looked. The salesman, Mr Melvin Young, was very helpful and kind. He honored the internet price. I love my new car!
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26 March 2017
Traveled to half a dozen for dealers before I discovered Metro Ford.
Avery, Cesar and the whole team were great to work with!
The family atmosphere was refreshing - I did not feel pressured during the experience.
For suburbanites like me - If you're worried about buying in the city - this is the fourth vehicle I've purchased within the city limits and I've always lived in the suburbs - I think you can get a better deal in the city then you can in the burbs. They will even deliver!
Check these guys outresponse / report this review -
19 March 2017
Metro Ford is the best. Tony Terry sold me and my husband cars (2016 Fusions) and he made sure we got the best deals. I've referred several friends and family members to them. If you're looking to buy a vehicle and you don't want to deal with bogus car salesmen, just trying to get your down payment, come here. Awesome!
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02 March 2017
If I could give zero stars I would. I had a horrible experience at this dealership. First of all the listing for the car said it was white and when I drove two hours to get there it was silver. After being in contact with the salesman I would think that's something he would have mentioned. But he did not. We then went in to do the paperwork and somehow the price had jumped by a few thousand. I refused the extra fees and he came back with a new set of numbers and somehow we still weren't down to the original listing price. ( this is not including taxes) I told him that he did not take the fees off and I'm not okay paying the fees he's adding. He then came back and the number had jumped to its highest. I caught this of course and he seemed dumbfounded. He had tried adding in an extra warranty that I told him I specifically did not want. At this point I told him that he needs to fix the numbers to match the listing price or I was walking out. It was then fixed finally and then the manager tried to push the same warranty on me for at least 45 minutes. After a week of having my brand new car I find out that there is a recall on it that is very clear to have known needed fixed. I was not informed of this by the dealership and my brand new car was in the shop ( not metro ford, but another ford dealership). I was extremely displeased with the lack of information that was provided to me. Later when I was trying to figure things out with the BMV I found that my paperwork had been filled out with the wrong address. I called the dealership and somehow they could not help me. Though this was their mistake they kept transferring me within the dealership and no one could help me. About 2 weeks ago I called the service department to ask a simple question that I didn't know. The man in the service department spoke to me as if I were incompetent and like I should know the answer and not be bothering him. I am not okay with the customer service that I received or lack there of actually. I will no longer be doing any business with them and I will definitely not recommend them to anyone.
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