Mercedes-Benz of Tysons Corner
8545 Leesburg Pike, Vienna, VA 22182, USAAbout
Location :
Added by Jopie, at 13 January 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
Gallery
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13 Reviews
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10 December 2017
I stopped by here on Sunday Dec. 3rd at around 3pm initially just for a test drive of the c-class coupe. I was greeted by the receptionist while walking in and she called someone down for me. This is where I met Mr. Dwayne Smith who is probably the most composed and as real as you can get person I’ve met in terms of sales professionals. Compared to the Audi & BMW dealerships in the Tysons area this dealership was much more courteous to me. Drove the car around the area, adjusted the dynamic settings, tested acceleration, handling, & general smoothness of the ride. After the test drive, I told Dwayne that I would call back in an hour and think everything over. I called back at 4:30pm to return to buy the car, and this is when I met Mr. Syed Zaidi, another excellent salesman, who transitioned for Mr. Dwayne Smith. I applaud the staff for staying after hours to work with me through the entire financial/paperwork process (Thank you John & Sue) as I had a trade in also. When everything was said and done it was after 8pm and I drove off in my Mercedes-Benz. The Best or Nothing? I think the slogan holds true here.
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21 November 2017
Great experience ! From the time I arrived until driving off in my newly purchased car, the service was exceptional. Mr. Rivera is the best sales representative you will ever meet. Overall, a first-rate dealership.
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30 October 2017
Dwayne Smith is the BEST! The moment we stepped foot in the dealership, he was the first one to greet us. He is very professional, helpful, and proactive. I recommend working with Dwayne when you are interested in getting a new car. Justin from finance was also very pleasant to work with. I am definitely enjoying my new ride. Thank you Mercedes-Benz Tysons!
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23 October 2017
My wife and I have been buying cars here since 2005. I’d recommend them to friends, family and anyone else without hesitation. Great deals and great service.
The GM Jason Hoover runs a great dealership: a great sales team and very low pressure finance department paired with a first class service team.response / report this review -
17 October 2017
The worst customer service ever! Appointment 10:40am, I am told it will take approx 2 hours. Do I want a loaner car? Yes. Turns out they have none available for the next half hour so I agree to use Enterprise instead. I go about my business, 2 hours pass then 3 and then 4 and 5. No calls. So I call my service rep and she says the car won't be ready before 5pm. No apologies, just plain information. I explain to her that I have to pick up my daughter from day care and need my car back asap (because of the car seat). I arrive back at the center at 5pm sharp and the car is still not ready. At 5:15 totally unconcerned and casual, the rep says it's in the wash. I tell her to bring the car immediately because I am late to pick up my kid from day care. Then I ask the obvious question why it took all day to service my car. She starts saying something about overlapping appointments and too many cars. Then I ask another obvious question, why was I told 2 hours then? Her answer was: 2 hours service time is only for the customers who decide to wait in the lounge! If you take a loaner, they consider you lower priority and deal with your car whenever they feel like it. Needless to say, they don't bother telling you any of this when you drop the car off at the time of your appointment. What is also interesting, I spoke to my husband in the midst of this and he told me that just about the same time I finished my afternoon call with the rep the car popped up in the online system as being worked on. To me it suggests that it was parked there all day and nobody touched it until I actually inquired around 4pm. Never again. I should have listened to my husband and gone to another service center. Lesson learned.
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09 September 2017
I have been a loyal customer of 2 Mercedes since 2008 at tysons. Bought the car there. This time was the absolute worst experience and unprofessional That I have experienced.
I went in for a C check on my car and experiencing a thumping noise in the engine. My service technician wrote it all down and I left.
I received a call back that my car was done and ready. When I arrived I checked the sheet and C check was done. I was the told I needed oil change on differential and 10% rear brakes left.
Never discussed on the phone. Remember my car was ready.
The car was being washed again not ready. I noticed on the work sheet the thumping noise was not looked at. The technician called the mechanic to look at. Remember the car is being washed. In less than 10 minutes the mechanic comes back and states it's the motor mounts. How could he tell within less than 10 minutes and no test drive.
I had to make a trip so I ok'd the work. Walked out of the service paying 4 times what a c check costs.
The thumping noise is still there nothing was done to check this out.
I do want to take this further and have contact with somebody that hopefully understands customer service and integrity.response / report this review -
07 August 2017
I just bought a new 2017 E 300 sport last week. Hammad Hanif was my salesman. He did a great job and was very professional, courteous, and made me feel comfortable right from the beginning. The entire staff including the manager Costa had great customer service and they offered me an awesome deal on top of it! Im glad I chose to come to this dealership and will definitely continue to work with them.
Thanks!response / report this review -
01 August 2017
Have been going to this dealership for over 10 years for service on my Mercedes. Collin Jenkins always makes sure to price my service properly and fairly - these guys do great work at prices similar to independent shops. Always get a car that's wonderfully cleaned as well. Kudos. Only subtracting a star only due to a prior experience 5 years ago where the service manager did not stand by warranty work that I feel should have been 'comped' (long story).
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31 May 2017
Loved the experience I had at Mercedes Benz of Tysons. I was a random walk in looking for a sedan for my wife. I asked for some help and Mike from Pre-owned sales came out and greeted me. We spoke briefly about what I was looking for and he took a moment to show me a few cars, specifically the change in style of the new design. I sat around since no car seemed to match all the features and color that I want and he came by and said I think I found the car for you. Upon seeing it, it definitely was a hit. We took a test ride together and he described the features very thoroughly and answered a lot of questions I had. Absolutely no pressure at all to buy, he was there to assist and help as needed. Really enjoyed this part of the purchasing experience. I told him I needed to get my wife to give me the green light and he was totally fine with it. We came back later and needless to say my wife fell in love with the car. The upgraded AMG package was a nice tough too :) Mike worked with us through the paperwork and was very understanding when my wife had to leave early due to our infant son. He said it's no problem, she came come back later and finalize the paperwork as needed. I stayed behind and sorted out my portion, and before I knew it I was driving home with my wife's new car :) I left with a big smile and felt very satisfied with my overall experience. Really great job Mercedes Benz. Whoever made these improvements in customer service definitely needs to be commended. Big thanks to Mike S for helping us through the process, you were fantastic!
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28 May 2017
Sales guys were good but the Finance manager needs a lesson in manners. After leasing a $60k SUV I was unceremoniously sent off. Felt like I was buying a mattress at Costco. Never seen a dealership so callous in their attitude towards a paying customer. And the finance manager - the less I say about him the better. Asking for a breakup of the charges felt like I was committing a crime. At one point he even said if you dont want to buy the car then don't. If I hadnt wasted 5 hours of my time I probably would have.
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14 April 2017
I came to this service center before and it was first time I received a great service. David was knowledgeable, communicated every detail about my vehicle with high professionalism and respect. Thank you! I will definitely come back. And yes, I am glad there is finally someone who greets customers upon their arrival.
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24 March 2017
I never go to dealerships to have any work done. Ever. I usually just do the work myself. I own a 2015 Smart ForTwo and the head unit decided to fail. All warranty work and not a single bit of arguing, no surprises, and no issues. I do have to wait for the replacement, but I was expecting that. I had a very pleasant experience and I do recommend having your Mercedes serviced here. Free coffee and hot chocolate while you wait. Bit of a drive for me, but it is worth it. Thank you Mercedes-Benz of Tyson's!!!
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20 January 2017
I got my first Benz c43 Amg coupe from this dealer. Special thanks to sales consultant Mr. Brian Han. At first, I wasn't planning on getting the car. I went there just to see it and what the options are for me but I ended getting it at the same day. Mr. Brian Han let me test drive the car and I tell you what, It was fantastic and the best experience I've had at any car dealerships I've been to. It might have been totally different story with different sales guys but he was very nice and friendly and courteous throughout the entire process. He's probably the nicest and honest car sales consultant I've seen so far. I would also like to thanks to finance Manager Ms. Sue Kim for helping and explaining me about everything in details. She was very nice as well. If you are thinking about getting car from this dealer then I totally recommend Mr. Brian Han. Thanks for everything!!
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